AI Assistant

AI Assistant - WhatsApp Business feature for UAE businesses.

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AI Assistant
Key Capabilities

Everything You Get with AI Assistant

Auto-Reply

AI reads incoming messages and drafts contextual replies using your business knowledge base and conversation history.

Intent Detection

Automatically classify messages as sales inquiries, support requests, appointment bookings, or general questions.

Knowledge Base

Upload documents, FAQs, and product info. The AI learns your business to give accurate, on-brand responses.

Human Handoff

AI handles routine queries and seamlessly transfers complex cases to human agents with full context.

Multi-Language

Respond in the customer's language automatically. Supports 50+ languages without manual configuration.

Copilot Mode

AI suggests replies for agents to review and send — keeping humans in the loop for sensitive conversations.

How It Works

See AI Assistant in Action

1

Upload Your Knowledge Base

Add FAQs, product docs, and policies. The AI learns your business in minutes and starts giving accurate, on-brand answers.

Upload Your Knowledge Base — AI Assistant screenshot
2

AI Drafts a Reply

When a customer asks a question, the AI reads the full conversation and drafts a contextual reply using your knowledge base. Agents can review or send instantly.

AI Drafts a Reply — AI Assistant screenshot
3

Handles Routine Queries Autonomously

Common questions like pricing, hours, and return policies are answered instantly — 24/7. Your team focuses on complex cases.

Handles Routine Queries Autonomously — AI Assistant screenshot
4

Seamless Human Handoff

When the AI detects a complex or sensitive query, it routes the conversation to a human agent with full context preserved.

Seamless Human Handoff — AI Assistant screenshot
How It Works

Step by Step

1

Upload Knowledge

Add your FAQs, product info, and policies. Upload documents or paste text — the AI learns instantly.

2

Set Tone & Guardrails

Choose your brand voice (formal, friendly, concise) and set topics the AI should not handle.

3

Choose Mode

Pick Auto-Reply (fully autonomous) or Copilot (AI suggests, agent approves) based on your comfort level.

4

Go Live

Enable AI on selected conversations or all chats. Monitor accuracy in the AI dashboard and fine-tune over time.

Use Cases

How Businesses in UAE Use AI Assistant

24/7 Customer Support

Provide instant answers outside business hours. Reduce response time from hours to seconds.

Lead Qualification

AI asks qualifying questions, scores leads, and routes hot prospects to your sales team instantly.

FAQ Automation

Handle repetitive questions about pricing, hours, and policies without human intervention.

Real Results

What Businesses Achieve

H
HealthFirst Clinics
Dubai
Challenge

Answering repetitive patient questions after hours

Results
68% resolved without human intervention
Queries Handled by AI
0 hours → 24/7
After-Hours Coverage
15 hours/week
Staff Time Saved
“Our AI assistant handles appointment questions, insurance queries, and clinic hours — patients get answers instantly.”
Plans

Available On

Free
Starter
Pro
Business

What You Get on Each Plan

Starter: Copilot mode (AI suggests, you send). Pro: Full auto-reply + copilot. Business: Custom AI persona and priority processing.

Compare all plans →

FAQ

Frequently Asked Questions

Which AI model does it use?+
App-ening uses Claude by Anthropic for safe, accurate, and helpful responses tailored to your business context.
Can I control what the AI says?+
Yes. You set the knowledge base, tone, and guardrails. The AI never invents information — it only uses what you provide.
How accurate is it?+
With a well-configured knowledge base, accuracy exceeds 90%. The Copilot mode lets agents verify before sending.

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