Order Notifications via WhatsApp

Keep customers informed at every step — order confirmed, shipped, out for delivery, and delivered. Proactive WhatsApp updates eliminate "Where is my order?" support tickets.

Why It Works

40% of support tickets are order-status inquiries. Proactive WhatsApp notifications with tracking links reduce these by 60% while boosting customer satisfaction and repeat purchases.

How It Works

Connect

Integrate your e-commerce platform (Shopify, WooCommerce, or API)

Map

Define which order status changes trigger WhatsApp notifications

Notify

Customers receive automatic updates at each delivery milestone

Example WhatsApp Flow

Order #5678 confirmed! We're preparing your items now.

10:30 AM

Your order has been shipped! Tracking: AWB123456. Expected delivery: Wednesday.

10:30 AM

Track Order

10:30 AM ✓✓

Your package is out for delivery and will arrive today between 2-5 PM.

10:30 AM

Key Metrics

60%

Fewer Support Tickets

Repeat Purchase Rate

98%

Delivery Notification Read Rate

Best Practices

Send notifications at every major status change
Include tracking links and estimated delivery times
Add a "Need Help?" button for easy support access
Follow up after delivery with a feedback request

Ready to Get Started?

Set up in 15 minutes. Free plan available — no credit card required.

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Retail & Services

Food & Hospitality

Health & Wellness

Professional & B2B

Order Notifications via WhatsApp

Why It Works

How It Works

Connect

Map

Notify

Example WhatsApp Flow

Key Metrics

Best Practices

Related Features

Ready to Get Started?