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Customer Onboarding via WhatsApp

Guide new customers through setup, first use, and key milestones with automated WhatsApp onboarding sequences. Reduce churn before it starts.

Why It Works

90% of customers decide whether to stay within the first 90 days. Structured onboarding via WhatsApp ensures they activate key features and see value quickly.

How It Works

1

Welcome

Send a personalized welcome with getting-started steps on Day 1

2

Guide

Deliver tips, tutorials, and milestone celebrations over the first 2 weeks

3

Check In

Ask how things are going at Day 7 and Day 30

Example WhatsApp Flow

Key Metrics

40%
Lower Churn Rate
2x
Faster Activation
90%
Onboarding Completion

Best Practices

Related Features

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