Official Integration

CSV Import

Connect CSV Import with App-ening WhatsApp Business platform in Singapore.

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🔗

CSV Import + WhatsApp

Capabilities

What You Can Do with CSV Import

Bulk Upload

Import thousands of contacts from CSV files with automatic column mapping and validation.

🚀

Duplicate Detection

Identify and handle duplicates by phone number or email before import.

🔒

Field Mapping

Map CSV columns to App-ening contact fields including custom fields.

Import History

Track all imports with record counts, errors, and rollback capability.

📈

Validation & Cleanup

Auto-detect invalid phone numbers, missing fields, and encoding issues before importing.

🎯

Scheduled Imports

Set up recurring imports from a shared folder or URL to keep contacts up to date.

Step-by-Step Setup

How to Set Up CSV Import

Setup in a few minutes. 14-day free trial.

1

Prepare Your CSV File

Make sure your CSV includes a phone number column with the full international format (e.g., +1234567890). Add columns for name, email, tags, and any custom fields you use.

Tip: Save your file as UTF-8 CSV to avoid encoding issues with accented characters or non-Latin scripts.
2

Upload Your File

Navigate to Contacts → Import → CSV. Drag and drop your file into the upload area, or click Browse to select it. Files up to 50 MB (roughly 500,000 rows) are supported.

Tip: For very large files, split them into batches of 50,000 rows for faster processing and easier error handling.
3

Map Your Columns

App-ening auto-detects common column names like "phone", "name", and "email". For non-standard headers, manually map each CSV column to the correct contact field. You can also create new custom fields during mapping.

4

Choose Duplicate Handling

Select how duplicates should be handled: skip existing contacts, update them with the new data, or create duplicates. Matching is done by phone number.

Tip: Choose "Update existing" to enrich your contact records with new data without losing existing tags or notes.
5

Review and Import

Preview the first 10 rows to confirm your mapping is correct. Check the validation summary for errors (invalid phones, missing required fields). Click Import to start processing.

Tip: After import, check the import history log for any skipped rows and download the error report to fix them.
Use Cases

How Businesses Use CSV Import

💼

Migrate from Another Platform

Export contacts from your old CRM or WhatsApp tool as CSV, then import into App-ening in minutes. Tags and custom fields carry over.

🌱

Event Registrations

After a webinar or expo, import your registration list and trigger an automated WhatsApp welcome sequence for each new contact.

🚀

Offline Lead Capture

Collect leads at a trade show or store using a paper form or tablet. Convert the spreadsheet to CSV and import it the same day.

Periodic Team Uploads

Sales teams collect leads in spreadsheets weekly. Import each batch to keep your CRM fresh and trigger automated follow-ups.

Plan Access

Which plans include CSV Import?

Free
Starter
Pro
Business

Frequently Asked Questions about CSV Import

What file formats are supported?+

CSV (.csv) and TSV (.tsv) files. Excel files (.xlsx) should be saved as CSV first. UTF-8 encoding is recommended for international characters.

Is there a row limit?+

Each import supports up to 500,000 rows (approx. 50 MB). For larger datasets, split into multiple files. There is no limit on total imports.

What happens if a phone number already exists?+

You choose during import: skip the duplicate, overwrite it with new data, or create a separate entry. Matching is by phone number.

Can I undo an import?+

Yes. Go to Contacts → Import History, select the import batch, and click Rollback. Contacts created by that import will be deleted.

How long does setup take?+

Most integrations can be connected in under 5 minutes. Just authenticate your account and configure your sync preferences.

Can I disconnect later?+

Yes. You can disconnect any integration at any time from Settings → Integrations. Your data in App-ening is preserved.

Is my data secure?+

All integrations use encrypted connections (TLS 1.2+). We never store third-party credentials in plain text. Data is encrypted at rest and in transit.

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Setup in a few minutes. 14-day free trial.

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