How quickly do you respond?
We respond within 2 hours during business hours via WhatsApp. Email responses within 24 hours. Enterprise customers get priority 1-hour response.
Do you offer onboarding support?
Yes. All paid plans include onboarding assistance. Pro gets a guided walkthrough. Business and Enterprise plans get a dedicated success manager with quarterly reviews.
Is there a phone number I can call?
We primarily support via WhatsApp and email for fastest response. Enterprise customers have access to direct phone support and a dedicated account manager.
Can I get help migrating from another platform?
Absolutely. We support migration from other WhatsApp Business providers. Our team will help transfer your contacts, templates, and automations with zero downtime.
What languages do you support?
The platform interface is available in 11 languages. Support is primarily in English, with local language assistance available for select regions.
How do I report a security issue?
Email
security@app-ening.com. We acknowledge all reports within 24 hours and follow responsible disclosure practices.