Feedback & Surveys via WhatsApp

Collect real-time customer feedback after appointments, purchases, or support interactions. WhatsApp surveys get 10x more responses than email.

Why It Works

Email surveys get 2-5% response rates. WhatsApp surveys get 35-45% because customers can respond with a single tap. Happy customers are automatically nudged to leave a Google review.

How It Works

Trigger

Auto-send feedback request after appointment, purchase, or support resolution

Collect

Customer rates experience with one-tap buttons (Excellent / Good / Needs Improvement)

Route

High scores get Google review link; low scores get private follow-up

Example WhatsApp Flow

Thank you for visiting us today! How was your experience?

10:30 AM

Excellent

10:30 AM ✓✓

Wonderful! Would you mind leaving us a quick Google review? It helps others find us.

10:30 AM

Leave Review

10:30 AM ✓✓

Key Metrics

35-45%

Survey Response Rate

5-10x

More Google Reviews

vs Email Surveys

Best Practices

Ask within 2 hours of the interaction
Keep surveys to a single question with button replies
Route unhappy customers to private feedback, not public reviews
Track satisfaction trends over time

Ready to Get Started?

Set up in 15 minutes. Free plan available — no credit card required.

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