Order Notifications via WhatsApp

Keep customers informed at every step — order confirmed, shipped, out for delivery, and delivered. Proactive WhatsApp updates eliminate "Where is my order?" support tickets.

Why It Works

40% of support tickets are order-status inquiries. Proactive WhatsApp notifications with tracking links reduce these by 60% while boosting customer satisfaction and repeat purchases.

How It Works

Connect

Integrate your e-commerce platform (Shopify, WooCommerce, or API)

Map

Define which order status changes trigger WhatsApp notifications

Notify

Customers receive automatic updates at each delivery milestone

Example WhatsApp Flow

Order #5678 confirmed! We're preparing your items now.

10:30 AM

Your order has been shipped! Tracking: AWB123456. Expected delivery: Wednesday.

10:30 AM

Track Order

10:30 AM ✓✓

Your package is out for delivery and will arrive today between 2-5 PM.

10:30 AM

Key Metrics

60%

Fewer Support Tickets

Repeat Purchase Rate

98%

Delivery Notification Read Rate

Best Practices

Send notifications at every major status change
Include tracking links and estimated delivery times
Add a "Need Help?" button for easy support access
Follow up after delivery with a feedback request

Ready to Get Started?

Set up in 15 minutes. 180-day money-back guarantee on all annual plans.

अभी शुरू करें

रिटेल और सेवाएँ

खाद्य और आतिथ्य

स्वास्थ्य और वेलनेस

प्रोफेशनल और B2B

Order Notifications via WhatsApp

Why It Works

How It Works

Connect

Map

Notify

Example WhatsApp Flow

Key Metrics

Best Practices

Related Features

Ready to Get Started?