Track sent, delivered, read, and replied metrics for every message and campaign.
Monitor response times, resolution rates, and customer satisfaction scores per agent.
Measure revenue attributed to campaigns with conversion tracking and cost analysis.
Understand peak hours, popular topics, and sentiment trends across all conversations.
Build tailored reports with date ranges, filters, and exportable CSV/PDF formats.
Live overview of active conversations, queue depth, and team availability at a glance.
See key metrics at a glance — conversations handled, response times, campaigns sent, and revenue generated through WhatsApp.
Drill into each campaign with delivery rates, open rates, reply rates, and click-through tracking on CTA buttons.
Track per-agent metrics: conversations handled, average response time, resolution rate, and CSAT scores.
Set up Analytics in your App-ening dashboard. Customise settings to match your workflow.
Turn on the feature and connect it with your existing tools and Kenya business processes.
See results from day one with automated WhatsApp workflows that save time and grow revenue.
Use agent metrics and SLA data for objective team performance evaluations.
Identify top-performing templates and audience segments to improve future campaigns.
Analyse conversation volume trends to forecast staffing needs during peak periods.
Free: Basic message stats. Starter: Campaign analytics. Pro: Team performance + ROAS. Business: Custom reports and exports.
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