Multiple team members handle conversations simultaneously with collision detection and agent assignment.
Auto-assign chats to agents based on round-robin, load balancing, or skill-based routing rules.
Leave private notes on conversations visible only to team members — never sent to the customer.
Save and reuse common replies across the team. Insert with a shortcut, personalise with contact fields.
Organise chats with colour-coded tags. Filter, search, and create automations based on tags.
Track first-response and resolution times. Get alerts before SLA deadlines are breached.
When a customer messages your WhatsApp number, the conversation instantly appears in your shared inbox. Every team member can see it — no messages lost in personal phones.
Round-robin or least-busy assignment ensures balanced workload. VIP customers can be routed to specific agents automatically.
See the full conversation history, internal notes from colleagues, and customer profile — all in one view. Use canned responses for common questions.
Close conversations when resolved. Track first-response time, resolution time, and CSAT scores across your entire team.
Link your WhatsApp Business number to App-ening. Takes under 5 minutes with our guided setup wizard.
Add team members by email. Assign roles (admin, agent, viewer) and set permissions per agent.
Set up auto-assignment rules — round-robin, skill-based, or department routing.
Your team can immediately see and respond to all incoming WhatsApp conversations.
Handle support tickets via WhatsApp with team collaboration, escalation, and resolution tracking.
Qualify leads, share catalogues, and close deals — all inside the shared inbox with CRM context.
Send shipping notifications, handle delivery queries, and process returns from a single dashboard.
Free: 1 agent. Starter: 3 agents. Pro: 10 agents with auto-assignment. Business: 25 agents with skill-based routing.
Start for free. No credit card. Set up in minutes.
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