From consultation to maintenance - automate the entire patient journey. Reduce appointment no-shows, ensure treatment compliance, send skincare reminders, and build long-term patient relationships.
Incomplete treatments, no-shows, and patients who don't follow skincare regimens
Patient books for 6 laser sessions but stops after 3. You've invested in consultation and planning, but they don't see it through.
Skin treatments often have 4-6 week gaps. Patients forget appointments, costing you £240-10,000 per no-show slot.
You prescribe a regimen but patients don't follow it. Results suffer, and they blame the treatment instead of their inconsistency.
"Does laser hurt?" "How many sessions for acne scars?" "What's the downtime?" Your staff answers these 20+ times daily.
Results are visible over months, but without systematic before/after photos, patients forget how bad their skin was. They undervalue your treatment.
After treatment completion, patients should return for maintenance sessions. But without reminders, they only come back when problems resurface.
Real solutions designed for dermatology and aesthetic practices
When someone asks about specific treatments, instantly send detailed information including process, sessions needed, and expected results.
Why this works: Create rules for each treatment type (laser, chemical peel, microneedling, etc.). Patients get comprehensive info instantly, reducing pre-consultation questions and qualifying serious inquiries.
After booking a consultation, send confirmation with pre-appointment instructions specific to their concern.
Why this works: Pre-consultation prep ensures productive appointments. Asking for photos beforehand lets the doctor prepare and shows patients you're thorough. Clean skin ensures accurate assessment.
Skin treatments often have 4-6 week gaps. Multi-touch reminders ensure patients don't forget appointments scheduled weeks ago.
Why this works: The 1-week reminder catches schedule conflicts early (you can fill cancelled slots). Pre-treatment care instructions improve results. Day-before reminder ensures they show up prepared.
After each treatment, automatically send care instructions. Different treatments need different aftercare - customize by treatment type.
Why this works: Patients often forget verbal instructions. Written WhatsApp care instructions they can refer back to improve outcomes and reduce complications. Create different instructions for each treatment type.
After prescribing a skincare routine, follow up to ensure compliance. Non-compliant patients don't see results.
Why this works: Week 1, Week 3, and Week 6 check-ins catch compliance issues early. Patients who struggle get help before they give up. Those doing well get encouragement. Either way, results improve.
Track patient progress through multi-session treatments. Celebrate milestones and remind them to complete the series.
Why this works: Visual progress bars motivate completion. Asking for photos creates before/after documentation. Celebrating milestones ("halfway there!") builds momentum. Patients who see progress continue.
After each session, remind patients to book their next one at the optimal time. Don't let gaps stretch too long.
Why this works: Proactive booking reminders at the right time prevent drop-offs. Explaining the "optimal window" educates patients on why timing matters. Offering specific slots removes booking friction.
After completing a treatment series, congratulate them and set up maintenance reminders for long-term results.
Why this works: Completion celebration reinforces the value of their investment. Maintenance reminders at 3 and 6 months capture recurring revenue. Discount for "graduates" rewards loyalty.
If you sell skincare products, remind patients when their products are likely running out. Ensure continuity.
Why this works: Product continuity improves treatment outcomes. Automated refill reminders prevent gaps in skincare routines. This also drives product sales revenue with minimal effort.
Promote treatments aligned with seasons - sun damage repair post-summer, hydration packages in winter, pre-wedding glow packages.
Why this works: Seasonal campaigns address real patient needs at the right time. Post-summer damage repair (Sep), winter hydration (Dec), pre-wedding glow (wedding season) - each has natural demand. Packages increase average transaction value.
Track every patient from consultation through treatment completion and maintenance
Patient asks about treatments
Assessment & treatment plan
Ongoing treatment series
Treatment series finished
Periodic touch-up sessions
Track session counts, treatment types, and skincare products. Trigger automated reminders for next sessions, regimen check-ins, and maintenance. Never lose a patient to forgetfulness.
Every plan gives you powerful automation. Higher plans unlock more scale.
| Capability | Starter | Pro | Business | Business |
|---|---|---|---|---|
| Treatment info auto-replies | 5 rules | 20 rules | 50 rules | Unlimited |
| Appointment reminder sequences | 2 sequences | 10 sequences | 25 sequences | Unlimited |
| Post-treatment care instructions | ✅ | ✅ | ✅ | ✅ |
| Skincare compliance check-in Journey | 1 journey | 5 journeys | 15 journeys | Unlimited |
| Treatment series progress tracking | ✅ | ✅ | ✅ | ✅ |
| Maintenance reminder sequences | ✅ | ✅ | ✅ | ✅ |
| Seasonal & promotional campaigns | 2/month | 8/month | 20/month | Unlimited |
| Patient contacts | 500 | 2,500 | 10,000 | Unlimited |
| Team members | 2 | 5 | 15 | Unlimited |
$99/month
Prices in USD. View pricing in your local currency →
Try all features free for 14 days. No credit card required.
Join dermatology practices that are improving patient outcomes with WhatsApp automation