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Security

Last Updated: January 7, 2026

At App-ening, security is foundational to everything we do. As a WhatsApp Business Solution Provider handling sensitive business communications, we implement enterprise-grade security measures to protect your data and your customers' information.

Our Commitment: We are committed to maintaining the highest standards of security and continuously improving our security posture. Your trust is our top priority.

1. Infrastructure Security

1.1 Cloud Infrastructure

Our platform is hosted on Amazon Web Services (AWS), a leading cloud provider with comprehensive security certifications:

  • Data Centres: AWS data centres feature multi-layered physical security with 24/7 monitoring
  • Network Security: Virtual Private Cloud (VPC) with strict network access controls
  • Redundancy: Multi-availability zone deployment for high availability
  • Disaster Recovery: Automated backups with point-in-time recovery

1.2 Network Security

  • Firewalls: Web Application Firewall (WAF) to protect against common attacks
  • DDoS Protection: AWS Shield protection against distributed denial-of-service attacks
  • Intrusion Detection: Continuous monitoring for suspicious activity
  • Traffic Encryption: All traffic encrypted via TLS 1.3

2. Data Encryption

2.1 Encryption in Transit

All data transmitted to and from App-ening is encrypted:

  • TLS 1.3 encryption for all API communications
  • HTTPS enforced across all web interfaces
  • Certificate pinning for mobile applications
  • Secure WebSocket connections for real-time features

2.2 Encryption at Rest

All stored data is encrypted using industry-standard algorithms:

  • Database: AES-256 encryption for all database storage
  • File Storage: Server-side encryption for all uploaded files
  • Backups: Encrypted backups with secure key management
  • PII Data: Additional encryption layer for personally identifiable information

2.3 WhatsApp End-to-End Encryption

WhatsApp messages sent through our platform benefit from WhatsApp's end-to-end encryption. Message content is encrypted on the sender's device and can only be decrypted by the intended recipient.

3. Application Security

3.1 Secure Development

  • Secure SDLC: Security integrated into every phase of development
  • Code Reviews: Mandatory peer review for all code changes
  • Static Analysis: Automated security scanning of source code
  • Dependency Scanning: Regular vulnerability scanning of third-party libraries

3.2 Authentication & Access Control

  • Strong Passwords: Enforced password complexity requirements
  • Two-Factor Authentication: Optional 2FA for additional account security
  • Session Management: Secure session handling with automatic timeouts
  • Role-Based Access: Granular permissions for team members
  • API Security: Secure API key management with scoped permissions

3.3 Vulnerability Management

  • Regular penetration testing by third-party security firms
  • Automated vulnerability scanning
  • Responsible disclosure programme for security researchers
  • Timely patching of identified vulnerabilities

4. Operational Security

4.1 Employee Security

  • Background Checks: Verification for all employees with data access
  • Security Training: Mandatory security awareness training
  • Least Privilege: Access limited to what's necessary for job functions
  • Access Reviews: Regular audits of employee access permissions

4.2 Incident Response

We maintain a comprehensive incident response programme:

  • 24/7 security monitoring and alerting
  • Documented incident response procedures
  • Dedicated security response team
  • Post-incident analysis and improvement
  • Customer notification procedures for security events

4.3 Business Continuity

  • Automated failover for critical systems
  • Regular backup testing and recovery drills
  • Geographic redundancy for disaster recovery
  • 99.9% uptime SLA commitment

5. Compliance & Certifications

5.1 WhatsApp Business Compliance

As an official WhatsApp Business Solution Provider, we comply with:

  • Meta's WhatsApp Business Policy
  • WhatsApp Business Data Processing Terms
  • Template message guidelines and approval processes
  • Opt-in/opt-out consent requirements

5.2 Data Protection Regulations

  • UK GDPR: Compliant with UK General Data Protection Regulation
  • Data Protection Act 2018: Compliant with UK data protection legislation
  • ICO Registration: Registered with the Information Commissioner's Office

5.3 Payment Security

  • Payment processing through Stripe (PCI-DSS compliant)
  • No storage of full payment card details
  • Secure payment tokenisation

6. Data Privacy

6.1 Data Minimisation

We collect only the data necessary to provide our services:

  • Clear purpose for each data element collected
  • Regular review and deletion of unnecessary data
  • Configurable data retention periods

6.2 Data Isolation

  • Multi-Tenant Security: Strict logical separation between customer data
  • Account Boundaries: No cross-account data access
  • Audit Logging: Complete audit trail of data access

7. Security Best Practices for Users

We recommend the following security practices for App-ening users:

  • Use strong, unique passwords for your App-ening account
  • Enable two-factor authentication when available
  • Regularly review team member access and permissions
  • Keep API keys secure and rotate them periodically
  • Monitor account activity for suspicious behaviour
  • Report any security concerns immediately

8. Reporting Security Issues

If you discover a security vulnerability, please report it responsibly:

  • Email: security@app-ening.com
  • Include detailed steps to reproduce the issue
  • We will acknowledge receipt within 24 hours
  • We commit to working with researchers in good faith

9. Contact Us

For security-related questions or concerns: