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Support Escalation via WhatsApp

Route complex customer issues to the right specialist automatically. Reduce resolution time and improve customer satisfaction.

Pourquoi Ça Marche

Customers hate repeating themselves. Automated escalation captures context, tags the issue, and routes to the right agent with full conversation history — cutting resolution time in half.

Comment Ça Marche

1

Detect

AI or keyword triggers identify issues that need specialist attention

2

Route

Conversation is auto-assigned to the right team or agent with full context

3

Resolve

Specialist resolves with conversation history — no customer repeat

Exemple de Flux WhatsApp

Métriques Clés

50%
Faster Resolution
Zero
Context Lost
85%
First-Contact Resolution

Bonnes Pratiques

Fonctionnalités Associées

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