Official Integration

Shopify

Connect Shopify with App-ening WhatsApp Business platform in South Africa.

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🔗

Shopify + WhatsApp

Capabilities

What You Can Do with Shopify

Order Notifications

Automatic WhatsApp messages for order confirmation, shipping, and delivery.

🚀

Abandoned Cart

Recover abandoned carts with automated WhatsApp reminders and discount offers.

🔒

Product Sync

Sync your Shopify product catalogue to WhatsApp for in-chat shopping.

Customer Sync

Shopify customers are automatically synced as App-ening contacts.

📈

Discount Code Delivery

Send personalised discount codes via WhatsApp to drive repeat purchases.

🎯

Order Status Lookup

Customers can check their order status by messaging — AI assistant responds with real-time tracking info.

Step-by-Step Setup

How to Set Up Shopify

Setup in a few minutes. 14-day free trial.

1

Install the App-ening App

In App-ening, go to Settings → Integrations → Shopify. Click "Install" to be redirected to Shopify.

Tip: You need Shopify admin access (not staff-level) to install apps.
2

Configure Order Notifications

Choose which order events trigger WhatsApp messages: order confirmed, shipped, delivered, and refund processed.

Tip: At minimum, enable "Order Confirmed" and "Shipped" notifications.
3

Set Up Abandoned Cart Recovery

Enable abandoned cart reminders. Set the delay (recommended: 1 hour). Choose a message template with a cart link.

Tip: A 10% discount in the abandoned cart message typically recovers 15–25% of abandoned carts.
4

Sync Your Product Catalogue

Click "Sync Catalogue" to import your Shopify products into App-ening for in-chat shopping.

5

Test the Full Flow

Place a test order. Verify the customer appears as a contact, order confirmation is sent, and shipping notification works.

Tip: Use Shopify "Bogus Gateway" for test orders so no real payment is processed.
Use Cases

How Businesses Use Shopify

💼

Abandoned Cart Recovery

Automatically send a WhatsApp reminder 1 hour after cart abandonment. Include a product image, cart link, and optional discount code.

🌱

Post-Purchase Engagement

Send a thank-you message after delivery, ask for a product review, and offer a discount on the next purchase.

🚀

Shipping Updates

Customers receive WhatsApp notifications at every shipping milestone. They can reply with questions.

Flash Sales & Promotions

Segment Shopify customers by purchase history and send targeted WhatsApp campaigns for flash sales.

Plan Access

Which plans include Shopify?

Free
Starter
Pro
Business

Frequently Asked Questions about Shopify

Which Shopify plans are supported?+

All Shopify plans are supported: Basic, Shopify, Advanced, and Shopify Plus.

Does it work with Shopify Markets (multi-currency)?+

Yes. Order notifications display the correct currency and amount as charged by Shopify.

How does abandoned cart recovery work?+

When a customer adds items to cart and leaves, App-ening sends a WhatsApp message after a configurable delay with a recovery link.

Can I send promotional campaigns to Shopify customers?+

Yes. All Shopify customers are synced as App-ening contacts. Segment by purchase history and send targeted campaigns.

How long does setup take?+

Most integrations can be connected in under 5 minutes. Just authenticate your account and configure your sync preferences.

Can I disconnect later?+

Yes. You can disconnect any integration at any time from Settings → Integrations. Your data in App-ening is preserved.

Is my data secure?+

All integrations use encrypted connections (TLS 1.2+). We never store third-party credentials in plain text. Data is encrypted at rest and in transit.

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Connect Shopify Now

Setup in a few minutes. 14-day free trial.

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Free plan available · No credit card required