Fill More Tables, Reduce No-Shows & Build Regulars—All on WhatsApp

Handle table reservations 24/7, share menus instantly, send reservation reminders, collect feedback before it becomes a bad review, and turn first-time diners into loyal regulars.

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65%
Reduction in no-shows
Automated reminders ensure customers confirm or cancel in advance
40%
Increase in repeat visits
Birthday offers, loyalty rewards, and re-engagement campaigns
12 hrs
Saved per week
Auto-replies handle menu questions and reservation inquiries
3.5x
More positive reviews
Proactive feedback collection routes happy diners to Google
The Problem

Challenges Restaurants Face

Table Reservation Chaos

Saturday 8 PM - kitchen is slammed, 5 tables waiting, and phone keeps ringing for reservations. Staff can't answer, customers hang up frustrated and book elsewhere.

No-Show Customers Kill Your Evening

Reserved table for 6 at 8 PM. They never showed. You turned away 3 walk-ins for that table. Empty seats, lost revenue, wasted prep. No reminder system in place.

"Can You Send the Menu?"

Every inquiry starts with "What's on the menu?" Staff types it out or sends photos. 20 minutes per customer just for menu questions. No automated sharing system.

Feedback Collection Delays

Customer had a problem but said nothing. Next day - 2-star review on Uber Eats/Google. You never got a chance to fix it because you don't ask for feedback proactively.

Special Events Go Unnoticed

You're doing a special Christmas menu, live music on Fridays, or a wine tasting event. Instagram reach is 5%. Your regulars don't even know it's happening.

One-Time Diners Don't Return

They loved the food, posted on Instagram, left happy. But they've never come back. You have no way to remind them you exist or bring them back systematically.

Solutions

10 Ways WhatsApp Automation Grows Your Restaurant

Handle more reservations, reduce no-shows, and build repeat customers

1

Table Reservation Inquiry Auto-Reply

Rule Starter+ $29

When someone messages about booking, instantly send availability info, timings, and how to reserve - even during rush hour.

TRIGGER: Message contains "book" OR "reservation" OR "table"
ACTION: Send reservation inquiry response
THEN: Tag contact as "Booking Inquiry"
THEN: Notify Manager Lerato for manual confirmation
How it works: Instant response even when staff is busy serving. Sets clear expectations about what info you need. Reduces back-and-forth messages. Manager gets notification to follow up personally with confirmation.

Workflow tip: Include link to your Instagram/website photos so they can see the ambience while waiting for confirmation.
2

Online Booking Confirmation Flow

Journey Starter+ $29

Capture all booking details in one smooth conversation, send instant confirmation with booking ID, and save to CRM.

JOURNEY: Table Booking Confirmation
TRIGGER: Staff adds tag "booking-confirmed"
STEP 1: Collect date, time, party size, occasion
STEP 2: Ask for customer name
STEP 3: Send confirmation with booking ID
STEP 4: Add to "Reserved" pipeline stage
STEP 5: Set reminder for 4 hours before reservation
How it works: Collects all necessary details in natural conversation. Booking ID adds professionalism and easy reference. Birthday perks encourage special occasion bookings. Clear policies prevent confusion. Automated reminder prevents no-shows.

Workflow tip: For large parties (8+ guests), route to manager for special arrangement discussion instead of auto-confirming.
3

Reservation Reminder Sequence

Sequence Starter+ $29

Send reminders day before and 2 hours before reservation. Customers can confirm, reschedule or cancel easily, reducing no-shows by 60%.

SEQUENCE: Reservation Reminders
DAY -1 (24 hours before): Send first reminder
WAIT: Listen for YES/CHANGE/CANCEL response
HOUR -2 (2 hours before): If no response, send urgent reminder
WAIT: Listen for confirmation
HOUR -1: If still no response, notify manager
THEN: If customer confirms, move to "Confirmed" stage
How it works: First reminder day before allows time to reschedule if needed. Second reminder catches last-minute changes. Easy YES/CHANGE/CANCEL options get high response. Parking/directions info removes friction. 15-min grace period sets clear expectations.

Workflow tip: If customer cancels, immediately offer to rebook for a different date before losing them completely.
4

Digital Menu Sharing on Demand

Rule Starter+ $29

When someone asks for menu, instantly share beautifully formatted menu with categories, prices, and food photos link.

TRIGGER: Message contains "menu" OR "food" OR "price"
ACTION: Send digital menu message
THEN: Wait for booking intent
THEN: If "BOOK" received, trigger booking journey
How it works: Complete menu at customer's fingertips instantly. Prices upfront prevent awkward money conversations. Photo gallery showcases food quality. Vegetarian/spicy markers help dietary choices. Clear CTA to book keeps conversation flowing toward reservation.

Workflow tip: Update menu message seasonally. Add "Chef's Special this week" section to highlight new dishes.
5

Order Ready Notifications

Rule Starter+ $29

For takeaway/delivery orders, send notification when order is ready for pickup or dispatched for delivery.

TRIGGER: Staff tags order "ready-for-pickup"
ACTION: Send pickup ready notification
---
TRIGGER: Staff tags order "dispatched"
ACTION: Send delivery tracking notification
THEN: Move to "Delivered" stage after 45 mins
How it works: Reduces "Is my order ready?" calls. Customers know exactly when to come or when to expect delivery. 30-min collection window keeps food fresh. Tracking link provides transparency. Personal touch (Chef's name) adds warmth.

Workflow tip: Send post-delivery feedback request 2 hours after order marked delivered.
6

Post-Dining Feedback Collection

Journey Starter+ $29

Collect feedback right after dining. Catch complaints before they become bad online reviews. Route happy customers to Google reviews.

JOURNEY: Post-Dining Feedback
TRIGGER: Tag "dining-completed" added (same day)
STEP 1: Ask for 3-number rating (Food/Service/Ambience)
STEP 2: If rating 4-5: Send Google review request + discount code
STEP 3: If rating 1-3: Apologize, offer manager callback + compensation
STEP 4: Tag accordingly: "happy-diner" or "unhappy-diner"
STEP 5: Add to appropriate re-engagement sequence
How it works: Same-evening timing catches experience while fresh. Simple 3-number format gets high response rate. Happy customers routed to Google = more positive reviews. Unhappy customers intercepted before public complaint. Discount incentive encourages return visit.

Workflow tip: For 1-3 star ratings, have Manager Lerato call within 24 hours with personalized apology and offer.
7

Special Event Invitations

Campaign Starter+ $29

Announce special events, live music nights, festival menus, and wine tastings to your entire customer database with one broadcast.

CAMPAIGN: Special Event
AUDIENCE: All contacts tagged "past-diner"
EXCLUDE: Unsubscribed
MESSAGE: Live music event + special menu
TIMING: Send Tuesday 10 AM (3 days before event)
FOLLOW-UP: Reminder Thursday 6 PM to non-responders
How it works: WhatsApp's 98% open rate beats Instagram/Facebook. Event + special menu combo increases appeal. Early bird creates booking urgency. Limited seating drives quick decisions. Simple reply makes booking frictionless. Tuesday send gives 3 days notice.

Workflow tip: Run monthly events (first Friday, second Saturday) so regulars anticipate and block calendars in advance.
8

Birthday & Anniversary Offers

Sequence Starter+ $29

Automatically wish customers on their special days and bring them back with exclusive birthday/anniversary offers.

SEQUENCE: Birthday Wishes
TRIGGER: Customer birthday in CRM
DAY 0: Send birthday wishes + offers
WAIT: 3 days
DAY +3: If no response, send reminder (4 days left)
WAIT: Until booking or sequence ends
THEN: Tag "birthday-celebrated" or "birthday-missed"
How it works: Personal birthday wish feels special and remembered. Free dessert is low cost, high emotional value. "Bring 3+ friends" increases party size and total bill. Week-long validity gives flexibility. Mid-week reminder catches procrastinators. Simple booking CTA drives action.

Workflow tip: Collect birthdays during first reservation. Add "Birthday?" field to booking form journey.
9

Loyalty Program Updates

Journey Starter+ $29

Track visit frequency and reward repeat diners with loyalty milestones, exclusive perks, and VIP treatment.

JOURNEY: Loyalty Milestones
TRIGGER: Contact tagged "visit-5"
ACTION: Send Spice Lover milestone reward
---
TRIGGER: Contact tagged "visit-10"
ACTION: Send Spice Enthusiast milestone + benefits
---
TRIGGER: Contact tagged "visit-20"
ACTION: Send Spice Royalty milestone + VIP perks
THEN: Notify Manager Lerato to call and thank personally
How it works: Visit milestones create gamification. Tangible rewards drive return frequency. Progressive benefits increase emotional investment. VIP tier makes top customers feel special. Show-message redemption is simple. Personal manager greeting adds exclusivity.

Workflow tip: Tag visit counts manually during billing or integrate with POS system for automatic tracking.
10

Re-engagement Campaign for Inactive Diners

Campaign Starter+ $29

Win back diners who haven't visited in 45+ days with "we miss you" message and compelling comeback offer.

CAMPAIGN: Win-Back Inactive Diners
AUDIENCE: Contacts with last visit 45+ days ago
EXCLUDE: Unsubscribed OR complained
MESSAGE: Miss you + what's new + 20% discount
TIMING: Send Friday 11 AM
FOLLOW-UP: Reminder Tuesday if no response (2 days left)
THEN: Tag "re-engaged" if they book
How it works: 45-day mark catches lapsed customers before they forget you. "What's new" creates curiosity and FOMO. 20% discount is compelling for dining. 7-day deadline creates urgency. Mention of "favorite table" adds personal touch. Mid-week reminder catches weekend planners.

Workflow tip: Segment by reason for absence. If they complained previously, send manager apology instead of generic message.
CRM

Track Every Diner Journey

From first inquiry to loyal regular - visualize your customer lifecycle

New Lead
First contact
Reservation Made
Table booked
First Visit
Dined once
Regular Diner
3-5 visits
VIP Guest
10+ visits
Brand Advocate
Refers others

Tip: Tag customers by dietary preference (Veg/Non-Veg), cuisine preference, spending level, and visit frequency for personalized campaigns.

Capabilities

What You Can Achieve

Capability Starter
$29/mo		 Pro
$99/mo		 Business
$470/mo
Table reservation auto-reply ✓ ✓ ✓
Online booking confirmation flow ✓ ✓ ✓
Reservation reminder sequence ✓ ✓ ✓
Digital menu sharing ✓ ✓ ✓
Order ready notifications ✓ ✓ ✓
Post-dining feedback collection ✓ ✓ ✓
Special event invitations ✓ ✓ ✓
Birthday/anniversary automation ✓ ✓ ✓
Loyalty program updates ✓ ✓ ✓
Re-engagement campaigns ✓ ✓ ✓
Customer contacts Up to 500 Up to 5,000 Up to 25,000
Team members 2 5 15
Campaign broadcasts/month 2 8 20

Prices in USD. View pricing in your local currency →

RECOMMENDED FOR RESTAURANTS

Pro Plan - $99/month

Prices in USD. View pricing in your local currency →

Perfect for restaurants with 50-200 diners per month. Includes all automation for reservations, reminders, feedback, loyalty, and marketing campaigns.

Up to 5,000 contacts
5 team members
Birthday automation
8 campaigns/month
Loyalty milestones
Win-back campaigns
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Small cafe or QSR? Starter Plan ($29/mo) covers basic reservation and feedback automation. Multi-outlet chain? Business Plan ($470/mo) for centralized management.

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Join restaurants using WhatsApp to handle reservations 24/7, reduce no-shows, and build loyal regulars.

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