Book More Services, Manage AMCs & Build Loyalty—All on WhatsApp

Handle summer AC rush, automate AMC renewals, and turn one-time repairs into recurring customers with intelligent WhatsApp automation.

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50%
AMC conversion rate
Convert one-time repairs into recurring revenue
65%
Better first-visit fix
Pre-diagnosis gets right parts first time
8+ hrs
Saved per week
Automate AMC tracking and reminders
4x
More positive reviews
Post-service requests boost online rating
The Problem

Challenges AC & Appliance Repair Businesses Face

Summer Booking Overload

May hits and suddenly everyone's AC stops working. You're flooded with calls, can't respond to all, and lose customers to whoever answers first.

Model & Issue Confusion

"My AC isn't cooling" could mean 50 different things. Without knowing the model, tonnage, and symptoms, technicians arrive unprepared with wrong spare parts.

AMC Tracking Nightmare

Managing 200+ AMC customers with different service dates, plan types, and renewal timelines. Manual tracking means missed services and churning customers.

Spare Parts & Pricing Disputes

Gas refill, compressor replacement, PCB repair—customers don't understand what's genuine pricing. Without transparency, trust erodes quickly.

No Appliance Records

Customer calls about their washing machine—which one? When did you last service it? What was the issue? Without records, every call starts from zero.

Warranty Confusion

Is this repair under warranty? Which parts are covered? Customers expect free repairs for everything. Every job becomes an argument without clear tracking.

Solutions

10 Ways WhatsApp Automation Grows Your Repair Business

Handle peak demand, automate AMCs, and build lasting customer relationships

1

Smart Service Request Collection

Rule Starter+ $29

When customers message, automatically collect appliance type, brand, model, and issue details—so technicians arrive prepared with the right parts.

TRIGGER: New message containing "AC", "fridge", "repair", "service"
ACTION: Send appliance selection menu
THEN: Collect appliance details (brand, model, tonnage)
THEN: Ask for issue description and photos
THEN: Create service ticket with all details
How it works: When customers message about any appliance issue, the Rule triggers an interactive menu to identify the appliance type. Based on selection, it asks appliance-specific questions (AC tonnage, fridge size, washing machine type). All information is captured before the technician is assigned, reducing back-and-forth and ensuring first-visit resolution.

Workflow tip: Set up keyword triggers for common terms like "AC not working", "cooling problem", "gas refill" to automatically route to the right diagnostic flow.
2

Appliance-Specific Troubleshooting

Journey Starter+ $29

Based on appliance type, guide customers through specific diagnostic questions. AC not cooling? Ask about ice formation, compressor sound, and error codes.

JOURNEY: AC Diagnosis Flow
STEP 1: Identify primary issue (not cooling/noise/leak/not starting)
STEP 2: Ask issue-specific follow-up questions
STEP 3: Request photos of unit/filter/error code
STEP 4: Provide preliminary diagnosis
STEP 5: Generate accurate quote based on likely issue
How it works: The Journey creates branching diagnostic paths based on appliance type and issue. For "AC not cooling", it checks for ice formation (indicates gas issue), asks about temperature setting (rules out user error), and requests filter photos (identifies cleaning needs). This pre-diagnosis helps technicians come prepared and gives customers confidence in your expertise.

Workflow tip: Include a "quick fix" option in the flow—sometimes guiding customers to clean their filter or check power connections solves the issue without a visit.
3

Transparent Pricing Quotes

Rule Starter+ $29

Based on diagnosis, send detailed pricing breakdown with service charges, parts costs, and warranty information. Build trust through complete transparency.

TRIGGER: Diagnosis completed
ACTION: Generate quote based on:
  - Appliance type and model
  - Diagnosed issue category
  - Parts likely needed
INCLUDE: Visit charges, labor, parts range, warranty terms
ADD: "Book visit" CTA button
How it works: After diagnosis, the Rule pulls pricing from your rate card based on appliance type and issue category. Instead of a single fixed quote (which often changes on-site), it provides a transparent range for each possible scenario. This manages customer expectations and reduces disputes—they understand why a gas top-up costs less than a compressor replacement before the technician arrives.

Workflow tip: Include your warranty terms in every quote. "90-day warranty on all repairs" builds confidence and differentiates you from competitors.
4

AMC Service Scheduling

Sequence Starter+ $29

Automatically remind AMC customers when service is due. Send scheduling options and confirm appointments without manual follow-up calls.

SEQUENCE: AMC Service Reminder
DAY 0: Check AMC database for services due this month
DAY 1: Send service reminder with slot options
DAY 3: If no response, send follow-up reminder
DAY 5: Final reminder with "call me" option
ON BOOKING: Send confirmation with technician details
DAY -1: Send day-before reminder
How it works: The Sequence monitors your AMC database and triggers reminders based on each customer's service schedule. It shows their plan details, services remaining, and offers convenient slots. If they don't respond, follow-up messages ensure no service is missed. This automation handles hundreds of AMC customers without you making a single phone call.

Workflow tip: Schedule AMC reminders 2 weeks before due date. This gives customers time to respond while ensuring technicians can be allocated efficiently.
5

Service Report & Invoice

Journey Starter+ $29

After service, send detailed report with work done, parts replaced, before/after photos, and warranty details. Professional documentation builds trust.

JOURNEY: Post-Service Report
TRIGGER: Technician marks job complete in app
STEP 1: Pull job details (work done, parts used)
STEP 2: Attach before/after photos from technician
STEP 3: Generate invoice with AMC adjustments
STEP 4: Include warranty information
STEP 5: Request rating and feedback
STEP 6: Schedule next service reminder
How it works: When your technician marks a job complete, the Journey automatically compiles a professional service report. It pulls work details, attaches photos, calculates invoice (adjusting for AMC coverage), and sends everything in a clean format. This documentation serves as proof of work, reduces disputes, and creates a service history for each appliance.

Workflow tip: Train technicians to always take before/after photos. This small habit dramatically improves customer trust and reduces "you didn't do anything" complaints.
6

Pre-Summer Campaign

Campaign Starter+ $29

Before summer starts, remind all AC owners to service their units. Early bird discounts fill your schedule before the rush hits.

CAMPAIGN: Pre-Summer AC Service
TARGET: All customers with AC service history
TIMING: February 15 - March 15
MESSAGE: Early bird pricing + breakdown statistics
SEGMENTS:
  - AMC customers: "Use your AMC service now"
  - Non-AMC: "Convert to AMC and save"
  - Lapsed: "Special comeback offer"
FOLLOW-UP: Day 5 reminder for non-responders
How it works: The Campaign targets all your AC customers before peak season with compelling offers. Early bird pricing incentivizes quick booking, spreading your workload across February-March instead of a May rush. Different messages go to AMC holders (use your service) vs. one-time customers (convert to AMC) for maximum relevance.

Workflow tip: Use last year's breakdown data in your message. "40% faced breakdowns in May" is more convincing than generic "service your AC" messaging.
7

AMC Renewal Automation

Sequence Starter+ $29

30 days before AMC expiry, start the renewal conversation. Show service summary, savings calculation, and early renewal benefits.

SEQUENCE: AMC Renewal
DAY -30: Send renewal reminder with savings summary
DAY -20: If no response, highlight benefits + early bonus
DAY -10: Urgency message: "Don't lose your AMC benefits"
DAY -5: Final reminder with "call me" option
DAY 0: Expiry notification with reactivation offer
DAY +7: Lapsed AMC special comeback offer
How it works: The Sequence calculates each customer's actual AMC usage and savings, making the renewal pitch highly personalized. Starting 30 days early gives time for multiple touchpoints without being pushy. The savings summary ("you saved Rp 5.850.000") is more compelling than generic renewal reminders—it shows concrete value.

Workflow tip: Offer an early renewal bonus (free check-up, discount) to encourage quick decisions. This improves cash flow and reduces last-minute renewal chasing.
8

Appliance Warranty Tracking

Rule Pro+ $99

Track warranty status for each appliance. When customers call, instantly know what's covered and communicate clearly about paid vs. free repairs.

TRIGGER: Customer inquiry for registered appliance
ACTION: Pull warranty information:
  - Manufacturer warranty (purchase date + duration)
  - Extended warranty (if purchased)
  - AMC status (plan type + coverage)
DISPLAY: Clear breakdown of what's covered
INCLUDE: Caveat about on-site confirmation
How it works: The Rule maintains a warranty database for each registered appliance. When customers contact you, it instantly pulls warranty status and clearly communicates what's covered vs. chargeable. This prevents awkward on-site disputes where customers expected free repairs. The upfront transparency also builds trust—you're not hiding anything.

Workflow tip: Always include a caveat like "exact coverage confirmed on inspection." This protects you when the actual issue differs from what was initially reported.
9

Multi-Appliance Customer Profile

Rule Starter+ $29

When customers contact, instantly see all their registered appliances, service history, and pending issues across AC, fridge, washing machine, etc.

TRIGGER: Returning customer message
ACTION: Display customer profile:
  - All registered appliances
  - Last service date for each
  - Current status/health
  - Pending recommendations
ASK: Which appliance needs service
OPTION: Register new appliance
How it works: The Rule recognizes returning customers by phone number and displays their complete appliance profile. This eliminates the "which washing machine?" confusion and shows customers you have their history. The status indicators (healthy/due for service) also create upsell opportunities—"Your fridge is due for service, want to add it to today's visit?"

Workflow tip: Proactively flag appliances that are overdue for service. This creates natural upsell moments without being pushy.
10

Installation Follow-Up Sequence

Sequence Starter+ $29

After new AC installation, follow up at 7 days, 30 days, and 90 days. Check satisfaction, offer AMC, and catch issues before warranty claims.

SEQUENCE: Post-Installation Follow-Up
DAY 7: Check if AC working properly, catch early issues
DAY 30: Share maintenance tips, offer AMC
DAY 90: Remind about seasonal care, AMC benefits
DAY 180: Pre-emptive service reminder
DAY 365: First anniversary reminder + AMC pitch

EXIT: Customer converts to AMC (move to AMC sequence)
How it works: The Sequence nurtures new installation customers toward becoming AMC subscribers. Day 7 catches any installation issues while under warranty. Day 30 introduces AMC when the customer has experienced the product. Day 90 reinforces value as the "new AC excitement" fades. This systematic follow-up converts one-time sales into recurring AMC revenue.

Workflow tip: The 7-day check-in also catches installation issues early—fixing them under warranty is cheaper than dealing with complaints later.
CRM

Track Every Service Journey

From first repair to loyal AMC customer

Service Request
Issue reported
Diagnosed
Quote shared
Scheduled
Visit booked
Serviced
Work done
Paid
Invoice settled
AMC Customer
Recurring revenue
Capabilities

What You Can Achieve

Capability Starter
$29/mo		 Pro
$99/mo		 Business
$470/mo
Smart service request collection ✓ ✓ ✓
Appliance-specific diagnosis flows ✓ ✓ ✓
Transparent pricing quotes ✓ ✓ ✓
Service reports & invoicing Basic ✓ ✓
AMC scheduling automation ✓ ✓ ✓
Seasonal campaigns ✓ ✓ ✓
AMC renewal automation ✓ ✓ ✓
Multi-appliance tracking ✓ ✓ ✓
Warranty management — — ✓
Multi-technician dispatch — — ✓
Customer contacts Up to 500 Up to 5,000 Up to 25,000
Team members 2 5 15

Prices in USD. View pricing in your local currency →

RECOMMENDED FOR AC & APPLIANCE REPAIR

Pro Plan - $99/month

Prices in USD. View pricing in your local currency →

Ideal for repair businesses with AMC customers and 3-5 technicians. Includes AMC scheduling, seasonal campaigns, renewal automation, and multi-appliance tracking.

Up to 5,000 contacts
5 team members
AMC automation
Seasonal campaigns
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Solo technician? Starter Plan ($29/mo) covers booking, quotes, and basic service management.

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