Feedback & Surveys via WhatsApp

Collect real-time customer feedback after appointments, purchases, or support interactions. WhatsApp surveys get 10x more responses than email.

Mengapa Berhasil

Email surveys get 2-5% response rates. WhatsApp surveys get 35-45% because customers can respond with a single tap. Happy customers are automatically nudged to leave a Google review.

Cara Kerjanya

Trigger

Auto-send feedback request after appointment, purchase, or support resolution

Collect

Customer rates experience with one-tap buttons (Excellent / Good / Needs Improvement)

Route

High scores get Google review link; low scores get private follow-up

Contoh Alur WhatsApp

Thank you for visiting us today! How was your experience?

10:30 AM

Excellent

10:30 AM ✓✓

Wonderful! Would you mind leaving us a quick Google review? It helps others find us.

10:30 AM

Leave Review

10:30 AM ✓✓

Metrik Utama

35-45%

Survey Response Rate

5-10x

More Google Reviews

vs Email Surveys

Praktik Terbaik

Ask within 2 hours of the interaction
Keep surveys to a single question with button replies
Route unhappy customers to private feedback, not public reviews
Track satisfaction trends over time

Siap untuk Memulai?

Siapkan dalam 15 menit. Paket gratis tersedia — tanpa kartu kredit.

Mulai Gratis

Ritel & Layanan

F&B & Hospitality

Kesehatan & Kecantikan

Profesional & B2B