Support Escalation via WhatsApp

Route complex customer issues to the right specialist automatically. Reduce resolution time and improve customer satisfaction.

Mengapa Berhasil

Customers hate repeating themselves. Automated escalation captures context, tags the issue, and routes to the right agent with full conversation history — cutting resolution time in half.

Cara Kerjanya

Detect

AI or keyword triggers identify issues that need specialist attention

Route

Conversation is auto-assigned to the right team or agent with full context

Resolve

Specialist resolves with conversation history — no customer repeat

Contoh Alur WhatsApp

I've been having issues with my billing for 3 months now!

10:30 AM ✓✓

I understand this is frustrating. Let me connect you with our billing specialist right away.

10:30 AM

A billing specialist will be with you within 5 minutes. Your case #4521 has been created.

10:30 AM

Hi, I'm Sarah from billing. I can see your previous conversations and will resolve this now.

10:30 AM ✓✓

Metrik Utama

50%

Faster Resolution

Zero

Context Lost

85%

First-Contact Resolution

Praktik Terbaik

Define clear escalation triggers (keywords, sentiment, topic)
Always pass full conversation history to the specialist
Set SLA timers for escalated tickets
Follow up after resolution to confirm satisfaction

Siap untuk Memulai?

Siapkan dalam 15 menit. Paket gratis tersedia — tanpa kartu kredit.

Mulai Gratis

Ritel & Layanan

F&B & Hospitality

Kesehatan & Kecantikan

Profesional & B2B