Feedback & Review Collection via WhatsApp

Collect customer feedback effortlessly via WhatsApp — automated post-purchase and post-service surveys with 5x higher response rates than email, giving you actionable insights to improve.

Warum Es Funktioniert

WhatsApp surveys get 40-60% response rates vs 8-12% for email. Quick, chat-based surveys feel natural — not like a chore. Feedback comes in instantly so you can address issues before they become complaints.

So Funktioniert Es

Trigger Survey

Automatically send feedback request after purchase, appointment, or service.

Quick Response

Customer rates with emojis/numbers and adds optional comment.

Smart Routing

Positive: request Google review. Negative: alert manager immediately.

Beispiel WhatsApp-Ablauf

How was your visit today? Rate 1-5 ⭐

10:30 AM

10:30 AM ✓✓

Wonderful! 👏 Would you share your experience on Google? It takes 30 seconds: [review link]

10:30 AM

Wichtige Kennzahlen

Higher Response vs Email

45%

Survey Completion Rate

60%

Leave Google Reviews When Asked

Best Practices

Send within 2 hours of service completion while experience is fresh
Max 3 questions — respect their time for higher completion
Route low scores to a manager immediately for damage control
Ask happy customers (4-5 stars) to share on Google/Facebook

Bereit loszulegen?

In 15 Minuten einrichten. Kostenloser Plan verfügbar — keine Kreditkarte erforderlich.

Kostenlos starten

Einzelhandel & Dienstleistungen

Gastronomie & Gastgewerbe

Gesundheit & Wohlbefinden

Professionell & B2B