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Contact Management

Contact Management - WhatsApp Business feature for India businesses.

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Contact Management Dashboard Preview

Key Capabilities

Everything You Get with Contact Management

Smart Import

Import contacts from CSV, Google Contacts, Google Sheets, or phone contacts with duplicate detection.

Custom Fields

Add unlimited custom properties — text, number, date, dropdown, checkbox, and multi-select.

Segmentation

Build dynamic segments using any combination of fields, tags, activity, and engagement data.

Bulk Actions

Tag, untag, delete, or change status for hundreds of contacts in a single action.

Merge Duplicates

Detect and merge duplicate contacts while preserving conversation history from both records.

Export

Export contacts with all fields to CSV. Schedule automatic exports to Google Sheets.

How It Works

See Contact Management in Action

1

Centralised Contact Database

All your WhatsApp contacts in one place with full conversation history, tags, custom fields, and activity timeline.

Centralised Contact Database — Contact Management screenshot
2

Smart Segmentation

Create dynamic segments based on tags, custom fields, last message date, CRM stage, or any combination of filters.

Smart Segmentation — Contact Management screenshot
3

Bulk Operations

Tag, untag, assign, export, or delete contacts in bulk. Apply changes to thousands of contacts in seconds.

Bulk Operations — Contact Management screenshot
How It Works

Step by Step

1

Configure

Set up Contact Management in your App-ening dashboard. Customise settings to match your workflow.

2

Activate

Turn on the feature and connect it with your existing tools and India business processes.

3

Results

See results from day one with automated WhatsApp workflows that save time and grow revenue.

Use Cases

How Businesses in India Use Contact Management

List Building

Import leads from events, web forms, and ads. Auto-tag by source for segment targeting.

Data Enrichment

Add custom fields over time as you learn more about each contact through conversations.

Compliance

Track opt-in status, consent date, and source. Export compliance reports when needed.

Real Results

What Businesses Achieve

L
LegalEase Consulting
Mumbai
Challenge

Client records spread across WhatsApp, email, and spreadsheets

Results
All 2,400 clients in one system
Contact Records
5 minutes → 3 seconds
Search Time
-85%
Missed Follow-ups
“Every client interaction is logged automatically. Finding a conversation from 6 months ago takes 3 seconds.”
Plans

Available On

Free
✓
Starter
✓
Pro
✓
Business
✓

What You Get on Each Plan

Free: 100 contacts. Starter: 1,000 + import. Pro: 10,000 + segments. Business: Unlimited contacts.

Compare all plans →

FAQ

Frequently Asked Questions

Is contact data encrypted?+
Yes. All phone numbers and personal data are encrypted with AES-256 at rest and TLS 1.3 in transit.
Can I sync contacts with my CRM?+
Yes. Use the REST API, Zapier integration, or Google Sheets sync for bi-directional contact sync.
What happens when I delete a contact?+
Contact data is permanently removed. Conversation history is retained for 30 days before deletion.

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