Come Funziona
Vedi Posta del Team in Azione
1
Customer Sends a Message
When a customer messages your WhatsApp number, the conversation instantly appears in your shared inbox. Every team member can see it — no messages lost in personal phones.
2
Auto-Assign to the Right Agent
Round-robin or least-busy assignment ensures balanced workload. VIP customers can be routed to specific agents automatically.
3
Reply with Context
See the full conversation history, internal notes from colleagues, and customer profile — all in one view. Use canned responses for common questions.
4
Resolve and Measure
Close conversations when resolved. Track first-response time, resolution time, and CSAT scores across your entire team.
