WhatsApp Automation for Cab & Taxi Services

Compete with app-based services using instant booking confirmations, real-time driver updates, automated fare quotes, and seamless customer communication — all through WhatsApp.

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75%
Booking conversion
Instant fare quotes win bookings before competitors
90%
Fewer customer calls
Automated updates eliminate "where is my cab" calls
8+ hrs
Saved per week
Automate bookings, updates, and receipts
3x
Repeat customers
Loyalty rewards bring riders back directly
The Problem

Challenges cab services face daily

Slow booking response — customers call and wait on hold while you check driver availability. They hang up and open Ola/Uber instead.

No driver updates — customer has no idea where the cab is. They call you, you call driver, driver doesn't answer. Frustration all around.

Corporate account management — managing bookings for 10+ corporate clients with monthly billing and usage tracking is overwhelming.

Fare disputes — customer says meter was wrong, driver says it was correct. No record of quoted fare vs. actual.

Airport pickup chaos — flight delays mean wasted waiting time. Customer lands and can't find driver.

No repeat business system — happy customers don't remember your number next time. They just open the app they're used to.

Solutions

How App-ening solves these problems

Real solutions using Rules, Sequences, Journeys, and Campaigns — features you'll actually use.

1

Instant Fare Calculator

Rule Starter, Pro, Business

When customers message with pickup and drop locations, instantly provide fare estimate based on distance and vehicle type:

WHEN message contains location keywords THEN calculate distance using Google Maps API THEN send Fare Quote Template → Show all vehicle options → Display fixed pricing → Include estimated time → Highlight no-surge pricing
What you're using: A Rule that triggers when a message contains location keywords. Instant fare quotes give customers the transparency they expect from apps, without surge pricing.

Workflow tip: Highlight "Fixed fare - No surge!" prominently. This is your biggest advantage over Ola/Uber during peak hours!
2

Quick Booking Flow

Journey Pro, Business

Guide customers through pickup time, vehicle selection, and confirmation in a simple conversational flow:

JOURNEY: Quick Booking START when customer selects vehicle type STEP 1: Confirm pickup details → Exact pickup location → Date and time → Number of passengers STEP 2: Show fare summary → Total fare → Inclusions (tolls, etc.) → Payment options STEP 3: Generate booking → Create booking ID → Send confirmation → Schedule driver assignment
What you're using: A Journey with multi-step conversation flow. A streamlined booking flow that takes less than 2 minutes means customers don't have time to open a competitor app.

Workflow tip: Save customer addresses. Next time they can just say "Home to Airport" and you'll know exactly where!
3

Driver Assignment & Updates

Sequence Starter, Pro, Business

Automatically notify customer when driver is assigned with driver details, vehicle number, and live tracking option:

SEQUENCE: Ride Updates 30 mins before: Assign driver → Send driver details to customer → Send customer details to driver When driver starts: → Send ETA update → Include tracking link When driver arrives: → "Your cab has arrived" → Include exact location When trip starts: → Confirm trip started → Share drop ETA
What you're using: A Sequence with timed steps. Real-time updates match the app experience. Customers know exactly who's coming and when.

Workflow tip: Include driver rating from past trips. This builds trust and matches what customers expect from aggregator apps.
4

Trip Completion Receipt

Rule Starter, Pro, Business

Send automatic receipt at trip end with fare breakdown, rating request, and invoice option:

RULE: Trip Completion WHEN trip status = "Completed" SEND receipt message: → Full trip details → Fare breakdown with tolls → Payment confirmation → Rating request → Invoice option for corporate customers
What you're using: A Rule triggered by trip completion. Automatic receipts eliminate fare disputes and build trust for repeat bookings.

Workflow tip: Offer instant invoices for corporate customers. This simple feature wins corporate accounts from aggregators!
5

Airport Pickup Coordination

Journey Pro, Business

For airport pickups, automatically track flight status, alert driver of delays, and send meeting point details:

JOURNEY: Airport Pickup WHEN booking type = "Airport Pickup" Track flight via FlightAware API: → If delayed: Notify driver, adjust timing → If early: Alert driver to hurry WHEN flight lands: → Send meeting point to customer → Include driver photo and board → Share parking bay details WHEN customer doesn't appear in 20 mins: → Automated check-in message → "Are you at the meeting point?"
What you're using: A Journey with conditional logic based on flight status. Eliminates wasted driver time on delayed flights.

Workflow tip: Send customer photo to driver and driver photo to customer. This makes finding each other effortless!
6

Corporate Account Booking

Journey Business

Enable corporate clients to book rides for employees with approval workflows and monthly billing:

JOURNEY: Corporate Booking WHEN employee requests ride via company portal STEP 1: Validate employee → Check employee ID → Verify within travel policy STEP 2: Check approval requirement → Under limit: Auto-approve → Over limit: Send to admin STEP 3: Confirm booking → Notify employee → Assign driver → Add to monthly bill END of month: Send usage report → All rides summary → Employee-wise breakdown → Invoice for billing
What you're using: A Journey with approval workflows. Corporate accounts are your most valuable customers. Make booking easy for employees and billing easy for finance teams.

Workflow tip: Offer dedicated WhatsApp numbers for corporate accounts. Their employees can book directly without going through admin!
7

Post-Ride Follow-Up & Loyalty

Sequence Starter, Pro, Business

After trip completion, collect ratings, handle complaints, and offer loyalty rewards:

SEQUENCE: Post-Ride Engagement Immediately after trip: → Send receipt → Request rating IF rating is 1-2: → Apologize → Offer callback from manager → Create support ticket IF rating is 4-5: → Thank you message → Request Google review Every 10 rides: → Send loyalty reward code → Personalized discount offer
What you're using: A Sequence with conditional follow-ups. Collecting ratings helps reward good drivers and address issues before they become reviews.

Workflow tip: If rating is low, call the customer within 2 hours. Quick resolution turns complainers into loyal advocates!
8

Outstation & Package Quotes

Rule Starter, Pro, Business

For outstation trips and hourly packages, instantly share rates, inclusions, and booking options:

RULE: Outstation Quote WHEN message mentions outstation destination CALCULATE package options: → One-way fare → Round-trip fare → Hourly package options INCLUDE in quote: → All-inclusive pricing → Toll and parking details → Driver allowance → Extra km/hr charges
What you're using: A Rule with keyword matching for destinations. Clear, all-inclusive pricing eliminates confusion and builds trust.

Workflow tip: Include popular destinations in pre-built templates. Instant quotes for common routes convert better!
9

Festival & Event Promotions

Campaign Free, Starter, Pro, Business

Send targeted offers during festivals, airport rush seasons, and local events:

CAMPAIGN: Pasquaday Promotions SELECT customers WHERE: → Rode with us in last 6 months → Airport trips > 2 → OR outstation trips > 1 SEND seasonal offer: → Airport transfer discounts → Outstation package deals → Loyalty bonus stacking TRACK: → Code usage → Booking conversions → Revenue from campaign
What you're using: A Campaign to a filtered segment. Proactive offers during peak travel seasons capture bookings before customers open competitor apps.

Workflow tip: Send campaigns 2-3 weeks before festivals when people are planning travel. Last-minute offers don't work as well!
10

Lost Item Recovery

Rule Starter, Pro, Business

Enable customers to report lost items and automatically notify the driver with item details:

RULE: Lost Item Report WHEN message mentions "lost" OR "forgot" OR "left" LOOK UP last completed trip: → Get driver details → Get trip information NOTIFY driver: → Item description → Customer contact → Request to check vehicle CREATE support ticket: → Track recovery status → Follow up after 2 hours → Coordinate return logistics
What you're using: A Rule with keyword matching. Quick lost item recovery turns a stressful situation into a positive experience.

Workflow tip: Offer free delivery within the city for first-time lost item recovery. The goodwill is worth more than $5!
CRM

Your pipeline, pre-configured

Track every ride from inquiry to completion. See at a glance who's booked, who's riding, and who needs follow-up.

Inquiry
Booking request
Booked
Ride confirmed
Driver Assigned
Driver en route
In Progress
Ride ongoing
Completed
Trip finished
Rated
Feedback received

CRM Lite add-on: +$10/mo on Pro plan, included in Business

Capabilities

What you can achieve

Goal How Plan Required
✓ Instant fare quotes Rule (keyword trigger) Starter, Pro, Business
✓ Quick booking flow Journey (multi-step) Pro, Business
✓ Driver assignment updates Sequence Starter, Pro, Business
✓ Trip completion receipts Rule (status trigger) Starter, Pro, Business
✓ Airport pickup coordination Journey (with API integration) Pro, Business
✓ Corporate account booking Journey (approval workflow) Business
✓ Post-ride ratings & loyalty Sequence Starter, Pro, Business
✓ Outstation quotes Rule (keyword trigger) Starter, Pro, Business
✓ Seasonal promotions Campaign Free, Starter, Pro, Business
✓ Lost item recovery Rule (keyword trigger) Starter, Pro, Business

Recommended for Cab & Taxi Services

To deliver app-like experience and compete with aggregators:

Pro $99/mo

Prices in USD. View pricing in your local currency →

  • 5,000 contacts — room to grow your customer base
  • 10 Rules — fare quotes, receipts, FAQ auto-replies, lost items
  • 5 Sequences — driver updates, post-ride follow-ups, loyalty rewards
  • 5 Journeys — booking flows, airport coordination, review collection
  • 15 Campaigns/month — festival offers, seasonal promotions
  • Real-time updates — match the aggregator app experience
  • 90-day analytics — see booking patterns and optimize

Just getting started? Try Starter ($29/mo) with 1 Rule, 1 Sequence, and 1 Journey.

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