Reduce no-shows by 70%, automate appointment reminders, send follow-up care instructions, and grow your practice. Receptionist Giulia handles walk-ins while WhatsApp handles everything else.
Patient books 11:30 AM slot, doesn't show up. Dr. Andreas sits idle for 20 minutes. That slot could've served another patient. 20-30% no-show rate kills productivity.
"What are your timings?" "Is the doctor available?" "How much for consultation?" Giulia answers the same questions 50+ times daily. Can't focus on patients at counter.
Dr. Romano: "Come back in 2 weeks." Patient forgets. Treatment incomplete, condition worsens. No system to track or remind about follow-up appointments.
Patient calls at 10 PM with urgent question. Clinic closed, no one answers. Patient panics and rushes to ER, or waits until morning while condition deteriorates.
Happy patients leave without leaving reviews. New patients Google "best doctor near me" - your clinic has 3 reviews while competitor has 200+. You lose patients to perception.
Patient came for annual checkup last December. This year? No reminder, they forgot. Preventive care opportunity missed, recurring revenue lost to forgetfulness.
Reduce no-shows, improve care, and free up staff time
Let patients book appointments anytime - even at midnight when they can't sleep due to pain. Collect symptoms, suggest doctor, confirm slot automatically.
JOURNEY: Appointment Booking TRIGGER: "book", "appointment", "doctor", "consult" STEP 1: Ask what brings them in (A/B/C/D/E options) STEP 2: Show available slots for appropriate doctor STEP 3: Confirm slot selection STEP 4: Send appointment confirmation with details STEP 5: Schedule automated reminders (24hr + 2hr before)
Reduce no-shows from 30% to under 5% with automated reminders - 24 hours before and 2 hours before with directions.
SEQUENCE: Appointment Reminders DAY -1: Send 24-hour reminder with confirm/reschedule option 2 HOURS BEFORE: Send location + directions + parking info POST-VISIT: Send care instructions (handled by Solution #4) EXIT CONDITION: If patient replies "CANCEL" or "RESCHEDULE"
Auto-reply to common questions - timings, fees, doctors, services. Receptionist Giulia freed from answering the same questions all day.
TRIGGER: Message contains "timing" OR "hours" OR "open" ACTION: Send clinic hours + doctor schedules --- TRIGGER: Message contains "fees" OR "cost" OR "charges" ACTION: Send consultation fees by doctor --- TRIGGER: Message contains "location" OR "address" OR "directions" ACTION: Send address + Google Maps link
Send care instructions after visit - medication schedule, precautions, when to return. Better compliance = better outcomes = better reviews.
SEQUENCE: Post-Visit Care TRIGGER: Staff marks appointment "completed" IMMEDIATE: Send care instructions + prescription PDF DAY 3: "How are you feeling? Reply with update" DAY 5: "Follow-up reminder if symptoms persist" DAY 7: Request feedback/review (if doing well)
Remind patients when follow-up is due based on doctor's recommendation. Complete treatment cycles, improve outcomes, increase patient satisfaction.
SEQUENCE: Follow-Up Care TRIGGER: Doctor sets follow-up days (e.g., "5 days") DAY 5: Ask symptom status (emoji response) IF BETTER: Congratulate, send health tips IF NOT BETTER: Offer discounted follow-up slots IF BOOKED: Schedule reminders for new appointment
Remind patients when annual checkup is due. Preventive care that builds recurring revenue - Rs.2,999 packages vs €45 consultations.
CAMPAIGN: Annual Checkup Reminder TARGET: Patients where "last-checkup" date is 11+ months ago MESSAGE: Health package options with limited-time bonus TIMING: Send at 9 AM on Monday FOLLOW-UP: 3 days later to non-responders with urgency message
Track pediatric vaccination schedules and send timely reminders. Also push seasonal vaccines like flu shots to all patients.
SEQUENCE: Pediatric Vaccination TRIGGER: Baby's birth date entered, vaccination schedule loaded AT DUE DATE: Send reminder for next vaccine AFTER BOOKING: Send appointment reminders POST-VACCINE: Record in system, schedule next reminder --- CAMPAIGN: Seasonal Flu Shots TIMING: September-October (pre-flu season) TARGET: All active patients MESSAGE: Flu vaccine promotion with family discount
Handle after-hours messages professionally - emergency guidance, doctor's emergency line for urgent cases, and next-day booking option.
TRIGGER: Any message received outside clinic hours (8 PM - 9 AM) ACTION: Send after-hours auto-reply THEN: Tag "after-hours-inquiry" THEN: Notify Giulia at 9 AM next day to follow up EXIT: During clinic hours, normal responses resume
Collect feedback after visits - happy patients directed to Google reviews, unhappy patients handled privately before they post publicly.
SEQUENCE: Feedback Collection TRIGGER: 4 hours after appointment marked "completed" STEP 1: Ask for star rating (1-5) IF 4-5 STARS: Thank + request Google review IF 1-3 STARS: Apologize + ask what went wrong + alert manager THEN: Tag "feedback-collected" to avoid repeat requests
Regular check-ins for chronic patients (diabetes, hypertension, thyroid). Better outcomes, stronger relationships, recurring revenue.
CAMPAIGN: Chronic Care Check-In TARGET: Patients tagged "diabetes" OR "hypertension" OR "thyroid" FREQUENCY: Monthly (first Monday of month) MESSAGE: Ask symptom/control status (color-coded) IF GREEN: Congratulate + send health tips IF YELLOW/RED: Recommend test/consultation slots TRACK: Last test date, next test due date
Manage your entire patient pipeline from first inquiry to loyal customer
CRM Lite add-on: +$10/mo on Pro plan, included in Business
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| 24/7 appointment booking | ✓ | ✓ | ✓ |
| Appointment reminders (no-show reduction) | ✓ | ✓ | ✓ |
| Instant clinic info auto-replies | ✓ | ✓ | ✓ |
| Post-visit care instructions | ✓ | ✓ | ✓ |
| Follow-up care automation | ✓ | ✓ | ✓ |
| Health checkup campaigns | — | ✓ | ✓ |
| Vaccination tracking & reminders | ✓ | ✓ | ✓ |
| After-hours auto-response | ✓ | ✓ | ✓ |
| Feedback & review collection | ✓ | ✓ | ✓ |
| Chronic disease management | — | — | ✓ |
| Patient contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Prices in USD. View pricing in your local currency →
Prices in USD. View pricing in your local currency →
Perfect for family clinics and multi-doctor practices. Includes appointment automation, follow-up care, health checkup campaigns, and vaccination tracking.
Solo practitioner with smaller patient base? Starter Plan ($29/mo) covers booking, reminders, and reviews. Multi-specialty hospital managing chronic patients? Business Plan ($470/mo) includes chronic disease management.
Join medical clinics using WhatsApp to reduce no-shows by 70%, improve outcomes, and grow their practice.
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