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Feedback & Review Collection via WhatsApp

Collect customer feedback effortlessly via WhatsApp — automated post-purchase and post-service surveys with 5x higher response rates than email, giving you actionable insights to improve.

Tại Sao Hiệu Quả

WhatsApp surveys get 40-60% response rates vs 8-12% for email. Quick, chat-based surveys feel natural — not like a chore. Feedback comes in instantly so you can address issues before they become complaints.

Cách Hoạt Động

1

Trigger Survey

Automatically send feedback request after purchase, appointment, or service.

2

Quick Response

Customer rates with emojis/numbers and adds optional comment.

3

Smart Routing

Positive: request Google review. Negative: alert manager immediately.

Ví Dụ Luồng WhatsApp

Chỉ Số Chính

5x
Higher Response vs Email
45%
Survey Completion Rate
60%
Leave Google Reviews When Asked

Thực Hành Tốt Nhất

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