Handle 100+ orders daily with automated order updates, instant loyalty rewards, flash deals, and feedback—without app downloads or delivery aggregator fees.
Peak hour rush means wrong orders. Customer ordered extra cheese, got plain. No record of customizations, frustrated staff, and angry customers.
Lunch rush and dinner time = chaos. 20 people waiting at counter, phone ringing off the hook, staff overwhelmed. Customers leave without ordering.
Order ready, but delivery partner is 15 minutes away. Food gets cold. Or partner arrives early, gets annoyed waiting. Zero coordination visibility.
Is this their 5th order or 50th? No idea. Paper punch cards get lost. Can't reward your regulars. Big chains have apps, you have... nothing.
Tuesday lunch combo offer? Slow afternoon flash deal? Posted on Instagram 2 hours ago, nobody saw it. By the time people notice, it's expired.
Cold fries delivered? Customer upset but never complained. Just silently switched to competition. No systematic way to catch issues before they turn into bad reviews.
Handle more orders, build loyalty, and boost repeat customers
When someone messages your QSR, instantly send menu, combo deals, delivery info, and ordering instructions—no staff needed.
TRIGGER: Any new message OR message contains "menu" OR "order" ACTION: Send menu with pricing and delivery info THEN: Tag contact as "Menu Sent" THEN: Set reminder for follow-up if no order in 30 mins
Capture order details, confirm customizations, share pickup time estimate, and send payment options—structured conversation flow.
JOURNEY: Order Confirmation Flow TRIGGER: Customer types "ORDER" or staff tags "ready-to-order" STEP 1: Ask for order details + pickup/delivery preference STEP 2: Confirm order summary with pricing breakdown STEP 3: Share payment options STEP 4: Wait for "CONFIRM" reply STEP 5: Generate order number, send confirmation STEP 6: Tag as "order-confirmed" and move to pickup/delivery sequence
When food is ready, automatically notify customer with pickup counter number and order details—eliminates "where's my order" confusion.
TRIGGER: Staff tags order as "ready-for-pickup" ACTION: Send ready notification with counter details THEN: Include order number and item summary THEN: Tag as "pickup-notified" THEN: Set 15-min reminder if not picked up
Multi-stage delivery tracking: order confirmed → preparing → out for delivery → delivered. Just like aggregator apps, but 25% cheaper for you.
SEQUENCE: Delivery Tracking DAY 0 (Order placed): Send order confirmation + ETA WHEN "preparing": Send "Chef is preparing your food" WHEN "out-for-delivery": Send rider details + tracking WHEN "delivered": Send delivery confirmation + feedback request +30 MINS: Request rating/review
Send flash combo offers during slow periods to fill empty seats. Segment by location—only message customers near each outlet.
CAMPAIGN: Flash Deal - Slow Afternoon TARGET: Contacts tagged "koramangala-area" + "past-customer" EXCLUDE: Contacts who ordered today MESSAGE: 2-hour flash BOGO offer TIMING: Send at 2 PM on slow weekdays FOLLOW-UP: "15 minutes left!" reminder at 3:45 PM
Track every order automatically, award points, notify customers of balance, and let them redeem rewards—all via WhatsApp. No app downloads needed.
JOURNEY: Loyalty Points Tracking TRIGGER: Order completed (tag "delivered" or "picked-up") STEP 1: Calculate points (₹10 spent = 1 point) STEP 2: Add to customer's balance STEP 3: Send points notification with updated balance STEP 4: Show available rewards they can claim STEP 5: Encourage next milestone (VIP status, etc.) MILESTONE ALERTS: • 500 points → VIP Gold status + 2x points forever • 1000 points → Platinum VIP + birthday free meal • Every 100 points → Reward redemption option
Announce new items, limited editions, and seasonal specials to your entire customer base with one broadcast.
CAMPAIGN: New Menu Launch TARGET: All contacts with tag "past-customer" MESSAGE: New item announcement + launch offer TIMING: Send at 11 AM (lunch decision time) FOLLOW-UP: Reminder at 6 PM for dinner crowd URGENCY: 48-hour limited offer window
Collect quick rating after every order. Happy customers → Google review. Unhappy customers → immediate resolution before bad review.
SEQUENCE: Feedback Collection TRIGGER: 30 minutes after "delivered" or "picked-up" tag STEP 1: Request 1-5 star rating IF 4-5 STARS: → Thank customer → Request Google review (include link) → Send free fries coupon as thank you IF 1-3 STARS: → Apologize immediately → Ask what went wrong → Offer next order free/50% off → Alert manager for personal follow-up → DO NOT request public review
Send free meal offer on customer's birthday. Guaranteed visit, likely brings friends, creates memorable experience.
JOURNEY: Birthday Rewards TRIGGER: Birthday date matches today STEP 1: Send personalized birthday message STEP 2: Offer free burger (any from menu) STEP 3: Add group discount (25% off for friends) STEP 4: Personalized coupon code with their name STEP 5: Week-long validity for flexibility STEP 6: Tag as "birthday-offer-sent" STEP 7: Reminder on last valid day if not redeemed
Automatically message customers who haven't ordered in 30+ days with special "we miss you" offer to bring them back.
CAMPAIGN: Win-Back (Lapsed Customers)
TARGET: Contacts with last order 30+ days ago
EXCLUDE: Contacts who ordered in last 30 days
PERSONALIZATION: Include their last order details
OFFER: 50% off (strong incentive to return)
TIMING: Send at 6 PM (dinner decision time)
URGENCY: 7-day validity window
CTA: Easy reply options ("USUAL" or "MENU")
Move customers through stages automatically based on order behavior
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| Order inquiry auto-replies | ✓ | ✓ | ✓ |
| Order confirmation journey | ✓ | ✓ | ✓ |
| Ready for pickup alerts | ✓ | ✓ | ✓ |
| Delivery status tracking | ✓ | ✓ | ✓ |
| Feedback collection | ✓ | ✓ | ✓ |
| Daily deals & flash campaigns | — | ✓ | ✓ |
| Loyalty points system | — | ✓ | ✓ |
| New menu launches | — | ✓ | ✓ |
| Birthday rewards | — | ✓ | ✓ |
| Re-engagement campaigns | — | ✓ | ✓ |
| Customer contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Prices in USD. View pricing in your local currency →
Prices in USD. View pricing in your local currency →
Perfect for QSRs with 2-5 outlets handling 50-200 orders daily. Includes loyalty programs, flash deals, and customer re-engagement campaigns.
Single outlet with <100 daily orders? Starter Plan ($29/mo) handles order updates and basic automation. Multi-location chain with 200+ orders daily? Business Plan ($470/mo) for unlimited scale.
Join fast food chains using WhatsApp to automate orders, build loyalty, and compete with big aggregators.
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