Handle 100+ "is my order ready?" calls daily without chaos. Automated prescription refills, medicine availability checks, order confirmations, and health product campaigns.
Customer sends prescription in the morning, calls every hour to check. Counter staff answer 50+ status calls daily while trying to serve walk-in customers.
Chronic patients on BP or diabetes medication forget to refill. They skip doses, health suffers, then blame you for not reminding them.
Customer calls asking for specific medicine. It's available. They arrive 2 hours later - sold out. Angry customer, lost forever.
Customer orders via call, unclear address. Delivery person calls 3 times for directions. Customer not home. Medicine returned, everyone frustrated.
Your regular customers know and trust you, but order from 1mg or PharmEasy for convenience. You have delivery too, but they don't know!
Customer brings 6-month old prescription. You can't dispense. Doctor closed. Customer angry, blames you. Lost sale and damaged reputation.
Reduce calls, increase refills, and compete with online pharmacies
Customer sends prescription photo, receives quote, confirms, chooses pickup/delivery - all without phone calls.
JOURNEY: Prescription Order TRIGGER: Customer sends image/document STEP 1: Confirm receipt, promise 5-min quote STEP 2: Staff checks stock, updates order value STEP 3: Send itemized quote with A/B choice STEP 4: If A → Pickup instructions | If B → Delivery address STEP 5: Send order confirmation with number
Automatically notify customer when order is ready - eliminates "is it ready?" calls completely.
TRIGGER: Staff tags order "ready" ACTION: Send ready notification with order details THEN: Include pickup location, timing, hold policy THEN: Set 24-hour reminder if not picked up THEN: Tag contact as "ready-notified"
Instant response to availability queries with option to reserve medicine for 2 hours.
TRIGGER: Message contains "available" or "stock" or "do you have" ACTION: Ask for medicine name and quantity THEN: Staff checks, updates availability THEN: Send in-stock message with price + generic option THEN: If YES → Reserve for 2 hours + send address THEN: Set 2-hour reminder to check if customer arrived
Smart reminders based on last purchase date - customers reorder before running out, you get recurring revenue.
CAMPAIGN: Refill Reminder TARGET: Contacts with tag "chronic-medication" FILTER: Last purchase = 25-30 days ago MESSAGE: Refill reminder with medicine list ACTION: If SAME → Auto-create order with saved items ACTION: If CHANGE → Start order journey THEN: Confirm delivery address from profile
Multi-stage delivery updates: confirmed → prepared → dispatched → delivered. Customers always know status.
SEQUENCE: Delivery Updates STAGE 1: Order confirmed (when "delivery" tag added) STAGE 2: Out for delivery (when "dispatched" tag added) STAGE 3: Delivered (when "delivered" tag added) STAGE 4: +2 days → Ask for review THEN: Tag "delivery-complete"
Alert customers 7 days before prescription expires so they can get it renewed in time.
SEQUENCE: Prescription Expiry TRIGGER: Prescription expiry date - 7 days MESSAGE: Alert with medicine list and doctor details DAY +3: If no new prescription, send reminder DAY +7: Prescription expired - suggest doctor visit EXIT: When new prescription received
Seasonal health tips and curated product bundles - position as health advisor, not just medicine seller.
CAMPAIGN CALENDAR: MONSOON (June): Immunity boosters, ORS, mosquito protection WINTER (Nov): Cough/cold medicines, vitamins, warmers SUMMER (March): Sunscreen, ORS, cooling products DIABETES DAY: Glucometers, sugar-free products, strips TARGET: All active customers TIMING: Send early morning for better open rates
Earn points on every purchase, redeem for discounts. Compete with online pharmacy offers while building loyalty.
SEQUENCE: Loyalty Points TRIGGER: After each purchase (tag "purchase-complete") ACTION: Calculate points (10% of order value) THEN: Send points earned + total balance message MILESTONE: 1 year → Bonus 100 points + free delivery REDEMPTION: Auto-apply when customer uses points
Instantly answer common questions about hours, location, delivery area, and payment options.
TRIGGER: Message contains "timing" or "open" or "closed" ACTION: Send store hours + location --- TRIGGER: Message contains "delivery" or "home delivery" ACTION: Send delivery area, charges, timing --- TRIGGER: Message contains "payment" or "Bizum" or "cash" ACTION: Send payment options + Bizum ID
Handle after-hours messages professionally - emergency redirect or pre-order for morning pickup.
TRIGGER: Message received outside store hours (10 PM - 8 AM) ACTION: Send after-hours message THEN: Provide 24-hour pharmacy alternative THEN: Offer pre-order option for morning THEN: Capture prescription if sent THEN: Tag "morning-prep" for staff review at 8 AM
Manage your entire patient pipeline from first inquiry to loyal customer
CRM Lite add-on: +$10/mo on Pro plan, included in Business
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| Prescription to order journey | ✓ | ✓ | ✓ |
| Order ready notifications | ✓ | ✓ | ✓ |
| Medicine availability check | ✓ | ✓ | ✓ |
| Delivery tracking updates | ✓ | ✓ | ✓ |
| Store info auto-replies | ✓ | ✓ | ✓ |
| Automatic refill reminders | — | ✓ | ✓ |
| Prescription expiry alerts | ✓ | ✓ | ✓ |
| Health product campaigns | — | ✓ | ✓ |
| Loyalty points program | — | — | ✓ |
| After-hours response | ✓ | ✓ | ✓ |
| Customer contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Prices in USD. View pricing in your local currency →
Prices in USD. View pricing in your local currency →
Ideal for pharmacies with regular customers needing refills and seasonal health campaigns. Includes refill reminders, prescription expiry alerts, and health product campaigns.
Small neighborhood pharmacy? Starter Plan ($29/mo) covers orders, notifications, and basic automation. Large chain? Business Plan ($470/mo) adds loyalty program.
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