Never miss a monsoon rush booking. Automate service scheduling, warranty follow-ups, and convert one-time treatments into annual contracts with WhatsApp automation.
Rains start and suddenly everyone has cockroaches. You're flooded with calls, miss half of them, and customers book whoever answers first. Rest of the year, business is slow.
"Pests are back!" calls come constantly. Without proper records, you can't tell if it's a valid warranty claim or a new infestation. Arguments lead to free re-treatments or lost customers.
200 AMC customers need quarterly treatments. Manually scheduling, reminding, and tracking each one is impossible. Missed services mean unhappy customers and warranty disputes.
Customers need to clear kitchen shelves, keep pets away, vacate premises. They forget, you arrive unprepared, waste a trip, and everyone's frustrated.
You do a great treatment, pests are gone, customer is happy—and forgets about you. Next year they google again and find someone else. No follow-up means no repeat business.
Restaurant needs monthly treatment, house needs annual. Different pricing, different schedules, different compliance requirements—managing both in your head is chaos.
Handle peak demand, automate AMCs, and build predictable recurring revenue
When customers message about pest problems, instantly collect property type, pest type, and severity—so you can quote accurately and schedule efficiently.
Trigger: Keywords "pest", "cockroach", "termite", "bed bug", "rats" Action: Send qualification questions Collect: Property type, pest type, severity level Photos: Request photos for accurate diagnosis Result: Ready to provide instant quote
Keywords trigger the qualification flow. You collect all necessary info before the customer even finishes explaining. The structured format helps you quote accurately and schedule the right duration.
Workflow tip: Add photo request for severe cases. "Can you share a photo? It helps us bring the right chemicals and estimate treatment time accurately."
Based on pest type and property size, automatically send tailored pricing with treatment details, warranty period, and booking options.
Pricing matrix by pest type and property size: - Cockroach (2 BHK): Rs.1,499 / Rs.2,999 AMC - Termite (2 BHK): £640-12,000 - Bed bugs (per room): €230 - General pest: Rs.1,999 / Rs.3,999 AMC Auto-include: Warranty terms, chemical safety info
The rule matches pest type + property size to your pricing matrix. It automatically includes treatment details, warranty terms, and safety information. Always offers AMC option to upsell.
Workflow tip: For termites, don't auto-quote—too many variables. "Termite treatment requires site inspection. We'll assess and quote within 24 hours. Free inspection!"
After booking, automatically send detailed preparation instructions. Reminder 24 hours and 2 hours before treatment to ensure customer is ready.
Immediately: Booking confirmation + full prep guide 24 hours before: "Reminder: Your treatment is tomorrow..." 2 hours before: "Our technician is preparing to leave..." Pet-specific: Extra safety instructions for pet owners Restaurant: FSSAI compliance prep instructions
The sequence sends prep instructions at booking, then reminds closer to the appointment. Different pest types can have different prep requirements. Customers arrive prepared, no wasted trips.
Workflow tip: For bed bug treatments, add specific instructions: "Remove all bedding, wash in hot water, vacuum mattress thoroughly before we arrive."
After treatment, send detailed service report with areas treated, chemicals used, warranty card, and post-treatment care instructions.
On completion: Trigger service report journey Include: Areas treated, chemicals used with brand names Warranty: Clear terms, easy claim process Photos: Before/after if applicable Invoice: Itemized with payment confirmation Storage: Full history saved to customer profile
When technician marks job complete, the journey sends the detailed report. Listing brand-name chemicals builds trust. The warranty claim keyword ("WARRANTY") makes it easy for customers to reach out if issues persist.
Workflow tip: Include post-treatment care: "Don't mop treated areas for 24 hours. Dead pests may appear for 2-3 days—this is normal and means treatment is working."
Check in at 15 days and 45 days after treatment. Catch issues early, offer re-treatment under warranty, and convert satisfied customers to AMC.
Day 15: First check-in with satisfaction survey Response 1-2: Thank + AMC upsell offer Response 3-4: Route to technician for warranty callback Day 45: Second check-in + AMC reminder Day 75: "Warranty ending soon" + renewal offer Track: All responses stored for service improvement
The sequence proactively checks satisfaction instead of waiting for complaints. Happy customers get AMC offers. Unhappy customers get fast resolution. This catches issues during warranty period, building trust.
Workflow tip: For persistent problems, don't just re-treat—investigate. "Our supervisor will visit to identify why pests are returning. Could be entry points we can seal."
Automatically remind AMC customers when quarterly service is due. Offer scheduling options and confirm appointments without manual follow-up.
3 weeks before due: First reminder with slots 1 week before due: Follow-up if not scheduled Overdue: Escalation message Slot selection: Auto-confirm and send prep instructions Visit tracking: "2 of 4 services used" Completion: Update AMC status in CRM
AMC customers are tagged with their schedule. The system automatically sends reminders based on their quarterly/monthly due dates. Slot selection triggers the booking confirmation sequence. No manual tracking needed.
Workflow tip: Show value: "Your AMC has already saved you Rs.1,200 this year vs. individual calls!" Makes renewal an obvious choice.
Before monsoon season, remind all past customers about preventive treatment. Fill your schedule before the emergency rush hits.
Campaign: Pre-Monsoon Prevention (May-June) Target: All customers from past 2 years Segment: Non-AMC customers only Offer: Discounted preventive treatment Urgency: Limited-time pricing Follow-up: Day 3 reminder if no response Exclude: Active AMC customers (they're already covered)
Campaigns target past customers based on their last treatment date. Pre-monsoon timing creates natural urgency. The social proof ("customers who did preventive treatment had ZERO complaints") drives action.
Workflow tip: Run similar campaigns for: Post-Navidad (stored sweets attract pests), Summer (mosquito season), Winter (rodents seek warmth).
30 days before AMC expiry, start renewal conversation with service summary, savings calculation, and early bird discount.
30 days before expiry: Service summary + renewal offer 20 days before: Early bird discount reminder 10 days before: "Contract expiring soon" urgency Expiry day: Final reminder with grace period offer Post-expiry: "Your protection has ended" message Upgrade offer: Show premium plan benefits
The sequence tracks AMC expiry dates and triggers renewal reminders. Showing actual services used and savings makes value tangible. Early bird incentives drive faster decisions.
Workflow tip: For expiring customers who don't respond, offer one-time treatment at AMC pricing: "Even if you don't renew, we value you. Here's one treatment at your AMC rate."
Special workflows for restaurants, offices, and warehouses—monthly service reminders, compliance documentation, and authorized contact management.
Commercial tag: Restaurant, Office, Warehouse, Factory Schedule: Monthly/bi-monthly based on FSSAI requirements Time preference: Before opening hours stored Documentation: Auto-generate compliance certificates Multi-contact: Manager, owner, on-site contact Billing: Monthly invoice with IVA
Commercial clients get separate workflows with compliance focus. The system tracks FSSAI documentation requirements and generates certificates automatically. Preferred timing (early morning/late evening) is remembered.
Workflow tip: Store multiple contacts: "Service scheduled with [Manager]. Confirmation sent to [Owner] and [Accounts] for invoice processing."
After successful treatment, request reviews and invite referrals. Track referral codes and automatically credit discounts.
Trigger: 24 hours after successful treatment Check: Only if satisfaction was positive (from follow-up) Review link: Direct Google/Facebook review link Referral code: Auto-generated per customer Tracking: When referred customer books, credit both Seasonal push: Higher rewards during peak seasons
The journey waits for positive feedback before asking for reviews. Referral codes are unique per customer, allowing automatic tracking. Both referrer and new customer get credits, creating mutual benefit.
Workflow tip: Increase referral rewards during peak seasons: "Monsoon special: Rs.300 off for every referral this month!" More referrals = filled schedule without marketing spend.
From pest problem to loyal AMC customer
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| Instant inquiry response | Yes | Yes | Yes |
| Pest-specific pricing templates | Yes | Yes | Yes |
| Pre-treatment instructions | Yes | Yes | Yes |
| Service reports & warranty tracking | Basic | Full | Full |
| Warranty follow-up automation | - | Yes | Yes |
| AMC scheduling automation | - | Yes | Yes |
| Seasonal campaigns | - | Yes | Yes |
| AMC renewal automation | - | Yes | Yes |
| Commercial client workflows | - | - | Yes |
| FSSAI compliance documentation | - | - | Yes |
| Customer contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Ideal for pest control businesses with 100+ AMC customers. Includes automated scheduling, seasonal campaigns, and warranty management.
Have commercial clients (restaurants, offices)? Business Plan ($470/mo) adds FSSAI compliance documentation and multi-location management.
Join pest control businesses using WhatsApp to handle seasonal rush, automate AMCs, and build predictable revenue.
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