Better Pet Care, Happier Pet Parents—All on WhatsApp

Stop missed vaccinations, after-hours panic calls, and lost follow-ups. Automate appointment booking, vaccination schedules, post-surgery care, and pet health education.

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65%
Fewer no-shows
Automated reminders cut missed appointments dramatically
40%
More patient retention
Automated follow-ups keep patients engaged
8+ hrs
Saved per week
Automate replies, reminders, and follow-ups
4x
More reviews
Automated review requests after every visit
The Problem

Challenges Veterinary Clinics Face

Vaccination Schedules Missed

Puppy needs shots at 6, 9, 12, 16 weeks. Pet parent forgets, misses critical window. You lose recurring revenue, pet's health suffers.

After-Hours Panic Calls

"My dog ate chocolate at 11 PM!" Frantic calls when clinic is closed. Pet parent doesn't know if it's emergency or can wait. Pet could suffer.

Post-Surgery Care Confusion

Pet had surgery. Detailed care given verbally. Pet parent goes home, panics at first sign of swelling. "Is this normal?!" Follow-up calls flood in.

Annual Checkup Lapses

Pet came for wellness exam last year. This year? No reminder sent, no visit. Preventable conditions undetected until it's too late.

New Pet Parent Overwhelm

First-time puppy owner has 100 questions. "What food? When to vaccinate? How to train?" They need guidance but your hours are limited.

Medication Non-Compliance

"Give medicine twice daily for 7 days." Day 3, pet seems better, medication stops. Infection comes back worse. Antibiotic resistance develops.

Solutions

10 Ways WhatsApp Automation Grows Your Veterinary Practice

Improve pet health outcomes and build loyal pet parent relationships

1

Pet Appointment Booking Journey

Journey Starter+ $29

Let pet parents book appointments 24/7. Capture pet details, urgency level, and reason for visit automatically.

JOURNEY: Pet Appointment Booking
TRIGGER: Message contains "appointment" or "book" or "vet"
STEP 1: Ask if existing or new patient
STEP 2: If new, capture pet details (name, species, breed, age, gender)
STEP 3: Capture reason for visit
STEP 4: Show available slots based on urgency
STEP 5: Confirm appointment with all details
STEP 6: Tag contact with pet species and reason
STEP 7: Set appointment reminder for day before
How it works: Pet details captured upfront help prepare. Reason categories identify urgency - "emergency" gets priority slots, while "grooming" gets regular slots. New vs existing patient flow personalizes experience. "Bring" checklist ensures productive visit. Pet's name makes it personal.

Workflow tip: Tag contacts by species (dog/cat/bird) and reason for better campaign targeting later.
2

Vaccination Schedule Reminders

Sequence Starter+ $29

Never miss a vaccination. Automatic age-based reminders for puppy/kitten series, annual boosters, and rabies shots.

SEQUENCE: Vaccination Reminders
TRIGGER: Pet registered with age under 1 year
WEEK 6: First DHPP reminder + rabies info
WEEK 9: Second DHPP reminder
WEEK 12: Third DHPP + first Rabies reminder
WEEK 16: Final booster reminder
YEAR 1: Annual rabies + DHPP booster
QUARTERLY: Deworming reminder

EXIT: When vaccination completed (tag "vaccinated")
How it works: Age-specific reminders ensure complete vaccination series. "Why important" educates pet parents and increases compliance. Rabies legal requirement mentioned for urgency. Easy one-click booking. Deworming reminders quarterly for ongoing revenue.

Workflow tip: Track vaccination completion rate per pet. If a pet misses 2 reminders, escalate with a call.
3

Deworming Schedule Follow-Up

Sequence Starter+ $29

Automatic quarterly deworming reminders with option to visit clinic or buy medicine for home administration.

SEQUENCE: Deworming Schedule
TRIGGER: Pet registered
EVERY 3 MONTHS: Deworming reminder
DAY 0: Send reminder with clinic/home options
DAY 3: If no response, send gentle reminder
DAY 7: If still no response, final reminder
AFTER PURCHASE: Confirm next deworming date

SPECIAL: Puppies under 3 months get every 2 weeks
How it works: Quarterly reminders create predictable revenue. Home option convenient for busy pet parents. Weight-based dosage shows expertise. Delivery option removes friction. COD reduces payment hesitation. "Protect family" message motivates compliance.

Workflow tip: Offer 4-dose annual package at discount to lock in recurring revenue upfront.
4

Pet Grooming Booking

Journey Starter+ $29

Automated grooming bookings with breed-specific packages and pre-grooming instructions.

JOURNEY: Grooming Booking
TRIGGER: Message contains "grooming" or "bath" or "haircut"
STEP 1: Capture pet name and breed
STEP 2: Show breed-specific grooming packages
STEP 3: Display available slots (3-hour blocks)
STEP 4: Confirm booking with pre-grooming instructions
STEP 5: Tag "grooming-customer" for future campaigns
STEP 6: Send before-after photos after grooming
How it works: Breed-specific packages show expertise. Three tiers capture different budgets. Premium package includes product for perceived value. 3-hour time blocks ensure quality work. Pre-grooming instructions prevent issues. Before-after photos create social proof and shareable content.

Workflow tip: Offer grooming subscription - every 6 weeks at 10% discount. Predictable revenue for you, convenience for pet parent.
5

Post-Surgery Care Instructions

Sequence Starter+ $29

Daily post-surgery guidance - what's normal, what's not, when to call. Reduces panic calls and improves recovery.

SEQUENCE: Post-Surgery Care
TRIGGER: Tag "surgery-done" added
DAY 0: Send full care guide immediately after discharge
DAY 1: Morning check-in - how's recovery going?
DAY 2: Ask for color-coded status (green/yellow/red)
DAY 3: Remind about e-collar and activity restrictions
DAY 5: Pre-stitch removal check-in
DAY 7: Stitch removal reminder + booking
DAY 14: Post-recovery follow-up
How it works: Written instructions reduce panic calls by 60%. "Normal vs Call us" clarity prevents emergencies. Daily check-ins catch issues early. Color-coded status (green/yellow/red) makes reporting easy. Emergency line prominently displayed. Stitch removal reminder ensures follow-through and additional revenue.

Workflow tip: If they reply "Yellow" or "Red", immediately alert vet for call-back within 30 minutes.
6

Pet Food & Medicine Refill Reminders

Sequence Starter+ $29

Automatic reminders when prescription food or chronic medication is due for refill. Easy reordering with delivery.

SEQUENCE: Medicine Refill
TRIGGER: Pet prescribed chronic medication (tag "chronic-med")
DAY 25: First refill reminder (for 30-day supply)
DAY 28: Second reminder if no order
DAY 30: Final "running out today" reminder
AFTER ORDER: Schedule next reminder based on supply

ALSO WORKS FOR:
- Prescription pet food (kidney, diabetic, etc.)
- Supplements (joint, skin, heart)
- Flea/tick prevention (monthly)
How it works: Proactive reminders create recurring revenue. Pet parent never runs out, improving pet's health. Delivery option adds convenience. "Days left" calculation shows you care. Same-day delivery for urgency. Next reminder date removes mental burden. Works for any recurring purchase.

Workflow tip: Offer auto-delivery subscription - save 10%, medicine arrives automatically every month. Predictable revenue stream.
7

Pet Boarding Booking System

Journey Starter+ $29

Automated boarding bookings for vacations or emergencies. Capture dietary needs, medications, and special care instructions.

JOURNEY: Pet Boarding
TRIGGER: Message contains "boarding" or "vacation" or "leave pet"
STEP 1: Capture pet name and dates
STEP 2: Show package options with pricing
STEP 3: Collect special care requirements
STEP 4: Confirm booking with checklist
STEP 5: Request advance payment (50%)
STEP 6: Send pre-boarding reminder (2 days before)
STEP 7: Send daily photo updates during stay
STEP 8: Request review after check-out
How it works: Three tiers capture different budgets. Special care questions prevent issues. Vaccination requirement ensures safety. Daily photos reduce pet parent anxiety. Video calls in premium package justify higher price. 50% advance secures booking. Pre-boarding reminder with checklist reduces no-shows.

Workflow tip: During boarding, send daily photos at same time (6 PM) to create routine. Pet parents love seeing their furry friends!
8

Annual Health Checkup Reminders

Campaign Starter+ $29

Yearly wellness exam reminders with age-appropriate packages. Senior pets get enhanced screening recommendations.

CAMPAIGN: Annual Wellness Reminders
TARGET: Contacts where last checkup was 365+ days ago
SEGMENT 1: Pets aged 1-7 years → Standard wellness package
SEGMENT 2: Pets aged 7+ years → Senior wellness package
TIMING: Send on 1st of each month
FOLLOW-UP: Reminder after 7 days to non-responders

SENIOR WELLNESS PACKAGE ($250):
- Everything in standard
- Comprehensive blood panel
- Kidney/liver function
- Thyroid check
- Joint assessment
- X-ray if needed
How it works: Pet's actual age reference personalizes message. "7 dog years" concept educates and creates urgency. Package pricing shows value vs à la carte. Senior-specific package with enhanced tests for older pets. Health certificate included adds value. "Before serious" messaging motivates action.

Workflow tip: Target senior pet parents (7+ years) separately with enhanced package. Higher price point, better margins, more comprehensive care.
9

Emergency Service Information

Rule Starter+ $29

After-hours emergency guidance - helps pet parents decide if they need immediate care or can wait till morning.

RULE: Emergency Guidance
TRIGGER: Message received outside clinic hours (8 PM - 9 AM)
ACTION: Send emergency vs non-emergency guide
THEN: Listen for keywords ("emergency", "bleeding", "poison", etc.)
THEN: If emergency keywords, immediately share emergency number
THEN: If non-emergency, provide first aid and morning booking option
THEN: Alert on-call vet if "EMERGENCY" replied
How it works: Clear emergency criteria helps pet parents decide, reducing unnecessary panic. "Can wait" list reassures worried pet parents. Keyword detection for common issues (vomiting, chocolate, etc.) provides specific guidance. First aid instructions handle most after-hours concerns. Morning booking option captures revenue. Emergency line prominently displayed for true emergencies.

Workflow tip: If "EMERGENCY" is typed, immediately alert on-call vet via SMS. They can call pet parent directly within minutes.
10

Review & Feedback Collection

Sequence Starter+ $29

Collect feedback after visits. Happy pet parents directed to Google reviews, issues handled privately before they become public complaints.

SEQUENCE: Feedback Collection
TRIGGER: Tag "visited-today" added after appointment
4 HOURS LATER: Send rating request (1-5)
IF 4-5 STARS: Thank + request Google review + referral ask
IF 1-3 STARS: Apologize + ask specific issue + escalate to vet
DAY +1: If no response, send gentle reminder
THEN: Tag "review-requested" to avoid repeats

ISSUE CATEGORIES (for 1-3 stars):
1 = Wait time
2 = Staff behavior
3 = Doctor's attention
4 = Pricing/billing
5 = Facility/cleanliness
6 = Something else
How it works: 4-hour timing captures fresh experience while pet is settling at home. Pet's name personalizes message. 1-5 rating is simple and familiar. Happy clients (4-5 stars) directed to Google. Issues (1-3 stars) handled privately before becoming public reviews. Multiple choice issue categories make complaining easy, giving you actionable feedback. Referral ask at satisfaction peak.

Workflow tip: Only request reviews after successful visits with no complications. Track review rate per vet to identify training opportunities.
CRM

Track Every Patient Journey

Manage your entire patient pipeline from first inquiry to loyal customer

New Inquiry
First contact
Booked
Appointment set
Consultation
First visit done
In Treatment
Active care
Follow-up
Post-care
Loyal Patient
Regular visitor

CRM Lite add-on: +$10/mo on Pro plan, included in Business

Capabilities

What You Can Achieve

Capability Starter
$29/mo		 Pro
$99/mo		 Business
$470/mo
Pet appointment booking ✓ ✓ ✓
Vaccination reminders ✓ ✓ ✓
Deworming schedule ✓ ✓ ✓
Post-surgery care ✓ ✓ ✓
Emergency guidance ✓ ✓ ✓
Grooming booking ✓ ✓ ✓
Medicine refill reminders ✓ ✓ ✓
Pet boarding system ✓ ✓ ✓
Annual wellness campaigns ✓ ✓ ✓
Review collection ✓ ✓ ✓
Pet records (contacts) Up to 500 Up to 5,000 Up to 25,000
Team members 2 5 15

Prices in USD. View pricing in your local currency →

RECOMMENDED FOR VETERINARY CLINICS

Pro Plan - $99/month

Prices in USD. View pricing in your local currency →

Ideal for veterinary clinics with 500-2,000 active pets. Includes vaccination schedules, grooming, boarding, medicine refills, and wellness campaigns.

Up to 5,000 pet records
5 team members
Full service automation
Wellness campaigns
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Solo practice with under 500 pets? Starter Plan ($29/mo) covers essentials. Multi-vet hospital with 5,000+ pets? Business Plan ($470/mo) for unlimited scale.

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Join veterinary clinics that achieved 95% vaccination compliance and reduced after-hours panic calls by 50%.

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