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Feedback & Surveys via WhatsApp

Collect real-time customer feedback after appointments, purchases, or support interactions. WhatsApp surveys get 10x more responses than email.

Tại Sao Hiệu Quả

Email surveys get 2-5% response rates. WhatsApp surveys get 35-45% because customers can respond with a single tap. Happy customers are automatically nudged to leave a Google review.

Cách Hoạt Động

1

Trigger

Auto-send feedback request after appointment, purchase, or support resolution

2

Collect

Customer rates experience with one-tap buttons (Excellent / Good / Needs Improvement)

3

Route

High scores get Google review link; low scores get private follow-up

Ví Dụ Luồng WhatsApp

Chỉ Số Chính

35-45%
Survey Response Rate
5-10x
More Google Reviews
4x
vs Email Surveys

Thực Hành Tốt Nhất

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