Fill tables and boost orders with instant reservation confirmations, digital menus, order updates, loyalty programs, and personalized promotions—all through WhatsApp.
Managing reservations, orders, and customer relationships in a competitive market
Tables held for confirmed bookings stay empty. Customers don't show up, don't inform, and you lose revenue.
Peak hours mean missed reservation calls. Customers can't reach you, get frustrated, and go elsewhere.
Paying 20-30% to Rappi/PedidosYa on every order eats into margins. Direct orders would be more profitable.
Regulars walk in, but you don't know their preferences. No way to reach them with offers or new menu items.
One bad review on Rappi affects months of business. No system to catch unhappy customers before they review.
Birthday parties, corporate dinners require coordination. Menu selection, guest count changes, special requests get lost.
Automate reservations, orders, and customer engagement
When customers message for table booking, instantly confirm availability, share menu, and lock the reservation.
WHEN message contains "table" OR "reservation" OR "book" THEN check availability for requested time THEN send Availability Template → Show available seating options → Include menu link → Request guest details → Mention dietary preference field
Instant responses capture reservations even during peak hours when phone lines are busy. No more lost customers to competitors.
After booking, send confirmation with details, followed by reminder 2 hours before to reduce no-shows.
SEQUENCE: Reservation Reminder
Immediately: Booking confirmation
→ Complete details
→ Location and parking info
→ Cancellation policy
2 hours before:
→ Friendly reminder
→ Confirm attendance
→ Share live Google Maps link
IF no confirmation reply:
→ Call to reconfirm
→ Release table if no response
Reminders 2 hours before reduce no-shows by 40%. Customers appreciate the reminder and confirm or cancel, letting you fill tables.
Share interactive menu on WhatsApp. Customers can browse, customize, and place orders directly for dine-in or takeaway.
RULE: Menu Request
WHEN message contains "menu" OR "order" OR "what's available"
SEND menu based on time:
→ Breakfast menu (7-11 AM)
→ Lunch menu (12-4 PM)
→ Dinner menu (6-11 PM)
INCLUDE:
→ Prices with IVA
→ Today's specials highlighted
→ Ordering instructions
Digital menus on WhatsApp are easier to update than printed menus. Highlight specials, remove out-of-stock items instantly.
Take delivery orders directly through WhatsApp, confirm address, share preparation time, and track delivery status.
JOURNEY: Direct Delivery Order
START when customer sends order items
STEP 1: Confirm order details
→ List items with quantities
→ Calculate total with IVA
STEP 2: Collect delivery address
→ Ask for complete address
→ Request landmark
→ Confirm phone number
STEP 3: Confirm order
→ Generate order ID
→ Share ETA
→ Payment options
STEP 4: Kitchen notification
→ Send order to kitchen display
→ Start prep timer
Direct orders save 20-30% aggregator commission. $80.000 ARS order on Rappi gives you ₹700. Direct order gives you ₹960+ (just delivery cost).
Send automatic updates when order is accepted, being prepared, out for delivery, and delivered.
SEQUENCE: Order Updates
Order confirmed:
→ "Your order is being prepared"
→ Share prep time
15 mins before ready:
→ "Almost ready for pickup/delivery"
Out for delivery:
→ Share delivery partner details
→ Live ETA
Delivered:
→ "Enjoy your meal!"
→ Feedback request link
Status updates reduce "Where is my order?" calls by 80%. Customers feel informed and trust your service.
After dine-in or delivery, collect quick feedback and guide happy customers to Google reviews while handling complaints privately.
SEQUENCE: Feedback Collection
30 mins after delivery/checkout:
→ Request quick rating (1-5)
→ Simple feedback categories
IF rating is 4-5:
→ Thank you message
→ Request Google review
→ Offer discount for review
IF rating is 1-3:
→ Apologize
→ Create support ticket
→ Manager callback within 30 mins
→ DO NOT send review request
Catching unhappy customers before they review publicly saves your online reputation. Happy customers get nudged to leave positive reviews.
Track customer visits and orders, reward regulars with points, special discounts, and exclusive offers.
JOURNEY: Loyalty Management
After every order:
→ Calculate points (₹100 = 10 points)
→ Update loyalty tier
→ Send points update
Milestone triggers:
→ 5 visits: Silver status
→ 10 visits: Gold status
→ 20 visits: Platinum status
Monthly summary:
→ Points balance
→ Available rewards
→ Expiring points alert
Loyalty programs increase repeat visits by 35%. Customers actively try to reach the next tier, ordering more frequently.
Handle birthday parties, anniversaries, and corporate events with menu selection, guest count, and special requests automation.
JOURNEY: Event Booking
START when customer inquires about event
STEP 1: Collect event details
→ Type (birthday, corporate, anniversary)
→ Date and time
→ Expected guests
STEP 2: Share packages
→ Menu options with pricing
→ Add-on options (decoration, cake, DJ)
STEP 3: Confirm booking
→ Generate booking ID
→ Collect advance payment
→ Assign event coordinator
Day before event:
→ Final confirmation call
→ Guest count finalization
Event bookings are high-value (₹30,000+ vs $80.000 ARS regular bill). A structured flow ensures no details are missed.
Announce new dishes, seasonal specials, happy hours, and limited-time offers to your customer database.
CAMPAIGN: Menu Updates
SELECT customers WHERE:
→ Visited in last 3 months
→ OR ordered delivery in last month
PERSONALIZE based on preferences:
→ Vegetarian customers: Veg specials
→ Non-veg preference: Meat dishes
→ Dessert lovers: Sweet highlights
INCLUDE:
→ Loyalty discount if applicable
→ Easy booking CTA
Regular customers want to know about new dishes before trying elsewhere. Keep them excited about your evolving menu.
When customers report issues, acknowledge instantly, escalate to manager, and offer resolution with compensation.
RULE: Complaint Handling
WHEN message contains negative sentiment
OR keywords like "cold", "wrong", "bad", "complaint"
IMMEDIATELY:
→ Acknowledge and apologize
→ Create support ticket
→ Notify manager
AUTO-OFFER:
→ Refund for affected item
→ Discount on next order
TRACK resolution:
→ Manager callback logged
→ Follow up next day
Quick complaint resolution turns angry customers into loyal advocates. Most complaints on social media happen because businesses ignored initial feedback.
Track every customer from inquiry to loyal regular
CRM Lite add-on: +$10/mo on Pro plan, included in Business
Build direct relationships and reduce aggregator dependency
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| Reservation responses | Basic | With availability | Real-time sync |
| Booking confirmations | Manual | Automated | With reminders |
| Digital menu sharing | Basic | Interactive | With ordering |
| Direct delivery orders | - | Basic | With tracking |
| Order status updates | Manual | Automated | All stages |
| Feedback collection | Basic | With routing | Smart flows |
| Loyalty program | - | Points system | Tiered rewards |
| Event bookings | - | Basic | Full workflow |
| Marketing campaigns | 500 customers | 2,500 customers | 10,000 customers |
| Team members | 2 | 5 | 15 |
Prices in USD. View pricing in your local currency →
Restaurants looking to build direct customer relationships need the Pro plan. Automated reservations with reminders reduce no-shows, interactive menus enable direct orders, and the loyalty points system brings customers back. Feedback collection with smart routing catches complaints before they become bad reviews.
Join restaurants across India building loyal customer bases through WhatsApp communication.