Stop losing revenue to empty chairs and forgotten appointments. Automate reminders, 6-month recall campaigns, treatment follow-ups, and review collection.
Patient books cleaning, doesn't show up. Chair sits empty for 30 minutes. Your time wasted, เงณ17,600 revenue lost. 25% no-show rate is common.
"See you in 6 months!" they say. 6 months pass. Patient forgot. No reminder sent. They went to another dentist closer to their new office.
Patient calling to book. You're doing a root canal. Phone keeps ringing. Receptionist Anita is with another patient. Caller gives up, books elsewhere.
Patient needs 3-sitting root canal. Completed sitting 1. Never came back for 2 and 3. No follow-up system, treatment incomplete, tooth eventually lost.
You fixed their smile. They loved it. No Google review. New patients search "dentist near me" - competitor with 500 reviews shows up first.
Patient had extraction yesterday. Experiencing unusual bleeding at night. Too shy to call. Waits until morning. Could have been prevented with timely guidance.
Fill chairs, reduce no-shows, and build patient loyalty
Let patients book appointments anytimeโeven at midnight when they wake up with tooth pain. No missed calls, no lost bookings.
JOURNEY: Appointment Booking TRIGGER: Keywords "book", "appointment", "dentist" STEP 1: Ask what treatment they need (menu A-F) STEP 2: Show available slots for that treatment type STEP 3: Confirm appointment with date, time, doctor STEP 4: Send pre-visit instructions THEN: Tag as "appointment-booked" for reminder sequence
Reduce no-shows by 60% with automated reminders sent 24 hours and 2 hours before appointment. Confirmation required.
SEQUENCE: Appointment Reminders TRIGGER: Tag "appointment-booked" added DAY -1 (24hrs before): Send confirmation reminder - Wait for โ /๐/โ response - If ๐: Start reschedule journey - If โ: Mark as cancelled, open slot HOUR -2 (2hrs before): Send final reminder with directions POST: After appointment, tag "visit-completed"
Never lose a patient to forgetfulness. Automatically remind them when it's time for their next cleaningโ6 months after last visit.
CAMPAIGN: 6-Month Recall TARGET: Contacts where last_visit_date = 6 months ago MESSAGE: Recall reminder with benefits + free bonus offer FOLLOW-UP DAY +7: If no response, send gentle reminder FOLLOW-UP DAY +14: Final reminder with urgency message TRACK: Booking rate, revenue from recalls
Ensure multi-sitting treatments are completed. Automated follow-ups for root canals, crown fittings, and implants prevent treatment abandonment.
SEQUENCE: Multi-Sitting Treatment TRIGGER: Tag "root-canal-sitting-1" added after first visit DAY 0: Send progress update + book sitting 2 DAY +3: If not booked, send reminder with urgency DAY +7: If still not booked, send final warning about risks THEN: When sitting 2 completed, repeat for sitting 3 EXIT: When full treatment completed, tag "treatment-complete"
Send care instructions immediately after extractions, root canals, or surgeries. Reduces complications and unnecessary panic calls.
SEQUENCE: Post-Procedure Care TRIGGER: Tag "extraction-done" added DAY 0 (immediately): Send DO/DON'T care instructions DAY +1 (next morning): Send check-in message - "How are you feeling?" with emoji response options - If concerned emoji, alert doctor DAY +3: Send healing progress message DAY +7: Send follow-up appointment reminder
Automatically answer common questions about timings, services, fees, and location. Free your receptionist to focus on in-person patients.
TRIGGER: Message contains "timing" OR "hours" OR "open" ACTION: Send clinic hours message --- TRIGGER: Message contains "price" OR "cost" OR "fees" OR "charges" ACTION: Send service pricing message --- TRIGGER: Message contains "location" OR "address" OR "where" ACTION: Send address with Google Maps link --- TRIGGER: Message contains "emergency" ACTION: Send emergency contact + immediate slot offer
Keep braces patients motivated with monthly progress updates. Show them how far they've come and remind about next adjustment.
CAMPAIGN: Braces Progress TARGET: Contacts tagged "braces-patient" TRIGGER: Monthly on braces_start_date anniversary MESSAGE: Progress timeline + percentage + next appointment INCLUDE: Rubber band reminder, oral hygiene tips FOLLOW-UP: Appointment confirmation for adjustment TRACK: Treatment adherence, missed adjustments
Collect Google reviews automatically after successful treatments. Happy patients directed to Google, concerns handled privately.
SEQUENCE: Review Collection TRIGGER: Tag "visit-completed" added HOUR +4: Send rating request (1-5 scale) IF RATING = 4 or 5: - Send Google review link - Send 10% discount code - Tag "review-requested" IF RATING = 1, 2, or 3: - Ask what went wrong (multiple choice) - Alert clinic manager - Send apology + offer to resolve - Tag "needs-attention"
Celebrate patient birthdays with special offers and run seasonal campaigns. Stay top-of-mind for dental needs.
CAMPAIGN: Birthday Wishes TARGET: Contacts where birthday = today MESSAGE: Birthday greeting + free whitening offer VALID: 30 days from birthday TRACK: Redemption rate, upsell to other treatments --- CAMPAIGN: Wedding Season TARGET: Contacts aged 25-35 MESSAGE: Bridal smile package (whitening + cleaning) TIMING: Nov-Feb and May-Jun (wedding seasons) DISCOUNT: Package deal ยฃ960 (worth Rs.18,000)
Handle dental emergencies 24/7 with immediate guidance and priority booking. Build trust and potentially save teeth.
TRIGGER: Message contains "emergency" OR "broken" OR "severe pain" OR "bleeding" ACTION: Send emergency triage (A-F menu) THEN: Based on response, send specific guidance: - Knocked out tooth: 30-min window instructions - Severe pain: Pain management + urgent slot - Bleeding: Stop bleeding steps + when to come - Swelling: Warning signs + urgent care THEN: Alert dentist on call via SMS THEN: Tag "emergency-patient" for priority follow-up
From first inquiry to lifelong patient - manage your entire patient pipeline visually
CRM Lite add-on: +$10/mo on Pro plan, included in Business
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| 24/7 appointment booking | โ | โ | โ |
| Smart appointment reminders | โ | โ | โ |
| Post-procedure care instructions | โ | โ | โ |
| Treatment plan follow-ups | โ | โ | โ |
| Instant clinic info replies | โ | โ | โ |
| 6-month recall campaigns | โ | โ | โ |
| Orthodontic progress updates | โ | โ | โ |
| Birthday & seasonal offers | โ | โ | โ |
| Smart review collection | โ | โ | โ |
| Emergency handler (24/7) | โ | โ | โ |
| Patient contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Prices in USD. View pricing in your local currency โ
Prices in USD. View pricing in your local currency โ
Perfect for single or multi-chair dental clinics wanting to reduce no-shows, automate recall campaigns, and grow patient base. Includes everything you need to run a modern dental practice.
Solo dentist with smaller patient base? Starter Plan ($29/mo) covers appointment reminders and basic automation. Multi-location clinic? Business Plan ($470/mo) handles unlimited patients.
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