Stop juggling phone calls and WhatsApp chats. Automate bookings, dispatch crews, and turn one-time cleans into monthly subscriptions.
Inquiries come via calls, WhatsApp, Instagram DMs. You're quoting different prices, forgetting follow-ups, and losing track of who wanted what service when.
Managing 10 cleaners across 15 jobs daily. Who's available? Who's running late? Who finished early? You're constantly on calls coordinating instead of growing the business.
Customer cancels 2 hours before. Crew is already en route. You've lost the slot, can't fill it, and paying idle staff. No-shows kill your margins.
Which customer has the marble floors that need special care? Who has pets? Where's the key kept? Without records, every clean starts from scratch.
Deep clean done perfectly, customer is delighted—and you never hear from them again. No follow-up means no repeat business, no referrals, no subscriptions.
"You missed behind the sofa." Complaints come hours after crew left. Without before/after documentation, it's your word against theirs. Trust erodes.
Book efficiently, dispatch smartly, and build recurring revenue
When customers message, instantly show available services with pricing. Collect property details for accurate quotes.
Trigger: Any incoming message with "cleaning", "clean", "service" Action: Send service menu with pricing tiers Collect: Property type, size, special requirements Result: Instant engagement, no waiting for quotes
When a customer messages with keywords like "cleaning" or "service", the rule automatically triggers a comprehensive service menu. Each service shows clear pricing ranges based on property size. The customer simply replies with a number to proceed.
Workflow tip: Add a "0" option for "Talk to someone" to capture complex requirements that need human touch—like post-construction cleaning or commercial spaces.
Based on service type, collect property size, special requirements, and preferred timing. Generate accurate quotes automatically.
Step 1: Collect property size (affects base price) Step 2: Offer relevant add-ons (upsell opportunity) Step 3: Check preferred date/time (pricing adjustment) Step 4: Generate instant quote with breakdown Step 5: Offer booking or save quote for later
The journey collects all necessary details through conversational questions. Each response updates the quote calculation. Add-ons are offered based on the service type—deep clean gets balcony/bathroom options, regular clean gets frequency discounts.
Workflow tip: Store quotes with expiry dates (7 days). If customer doesn't book, send a follow-up: "Your quote expires tomorrow. Ready to sparkle?"
After booking, send confirmation with crew details, preparation checklist, and parking instructions. Reminder 24 hours and 2 hours before.
Immediately: Booking confirmation + crew details 24 hours before: Reminder + preparation checklist 2 hours before: "Crew on the way" notification On arrival: "We've arrived" message with crew photo Cancellation policy: 6+ hours = free, less = 50% charge
The sequence starts immediately after booking confirmation. It sends timed reminders that reduce no-shows by 80%. The crew details build trust—customers know who's coming. The preparation checklist ensures smooth service start.
Workflow tip: Include a "Reschedule" button in the 24-hour reminder. It's better to reschedule than have a last-minute cancellation with crew already dispatched.
Update customers when crew arrives, during cleaning, and when complete. Share before/after photos for transparency.
Arrival: Crew check-in with photo/location Progress: Update every 45-60 mins (or per room) Photos: Before/after of key areas (kitchen, bathrooms) Completion: Summary with all areas cleaned Next: Payment link + feedback request
Crew leads have a simple interface to send status updates. The journey automatically formats these into customer messages. Progress photos are sent at key milestones, especially for deep cleaning where the transformation is visible.
Workflow tip: Enable "live instructions" where customer can reply with requests ("Please focus extra on kitchen cabinets"). Route these to the crew lead's phone instantly.
After cleaning, send detailed completion report with before/after photos, checklist of areas cleaned, and payment link.
Report includes: Service ID, duration, crew names Checklist: All areas cleaned with notes Photos: Before/after gallery (hosted link) Invoice: Itemized with any add-ons Payment: GCash, card link, or COD option Upsell: Subscription offer for recurring customers
Crew lead marks service complete in the app, triggering the completion report. The system pulls property details, crew info, and generates an itemized invoice. Before/after photos are compiled into a gallery link.
Workflow tip: If payment isn't received within 24 hours, send a gentle reminder: "Just a reminder—your invoice of Rs.4,499 is pending. Pay now to get 5% off your next booking!"
For monthly subscribers, automatically schedule recurring cleans, send reminders, and manage date changes without manual intervention.
7 days before: Reminder of upcoming subscription clean Response: Confirm / Reschedule / Skip options Confirmed: Add to schedule, assign crew Rescheduled: Offer alternate dates within the month Skipped: No charge, adjust subscription calendar Renewal: Auto-message before subscription renewal date
Subscribers are tagged in CRM with their schedule preferences. The sequence runs 7 days before their usual date, allowing time for adjustments. Skips don't cancel the subscription—they just pause that month.
Workflow tip: Offer an "Annual subscription" option with 2 months free. It reduces churn and guarantees revenue. "Lock in 2024 rates—save Rs.7,198 with annual!"
Before Christmas, New Year, or summer—send deep cleaning offers to all past customers. Fill your schedule during peak demand periods.
Christmas Campaign (October): Pre-festival deep clean New Year Campaign (December): Fresh start offers Summer Campaign (April-May): AC cleaning + deep clean combo Monsoon Campaign (June): Anti-fungal bathroom treatment Back-to-School (June): Home reset before term starts
Seasonal campaigns are scheduled in advance with custom offers. The system sends to all past customers who haven't booked recently. Early-bird pricing creates urgency—slots fill up fast during festivals.
Workflow tip: Create a VIP list of subscribers who get 48-hour early access to seasonal deals. "As a subscriber, you get first pick of Christmas slots before we open to everyone!"
When repeat customers book, automatically pull up their property details, special requirements, and crew preferences.
Contact fields stored: - Property type, size, flooring type - Access instructions (key, security, entry code) - Pet details (name, location during clean) - Preferred crew members - Special requirements (allergies, focus areas) - Service history with notes
The CRM stores comprehensive property profiles. When a returning customer messages, the rule pulls their profile and presents it. The crew gets this briefing before every job, ensuring consistent quality.
Workflow tip: After each service, crew leads can add notes: "Sofa has new stain—customer aware" or "Customer requested same crew always". This builds institutional knowledge.
24 hours after service, collect feedback. Route happy customers to Google reviews, unhappy ones to your support for resolution.
24 hours after: Feedback request (1-5 rating) Rating 4-5: Thank you + Google review link Rating 3: Follow-up for specific feedback Rating 1-2: Immediate escalation to owner All ratings: Shared with crew for improvement Monthly: Crew leaderboard based on ratings
The sequence sends a simple 1-5 rating request 24 hours after service. High ratings get a Google review prompt. Low ratings trigger an immediate response asking for details and offering a resolution.
Workflow tip: Tie feedback to crew incentives. "Top-rated crew this month gets a bonus!" This creates natural accountability and motivation to deliver excellent service.
After successful service, invite customers to refer neighbors and friends. Track referrals and credit discounts automatically.
Referral code: Auto-generated per customer Tracking: New customer enters code during booking Credits: Auto-applied to both referrer and referee Notifications: "Your referral just booked!" Leaderboard: Top referrers get extra perks Society campaigns: Special neighbor referral bonuses
After a 4+ star rating, customers receive their referral code. When someone books using that code, both parties get credits applied automatically. The referrer gets a notification when their referral books.
Workflow tip: Run "Society campaigns" where you target one apartment complex. Offer: "3+ neighbors from Sunshine Apartments get 30% off!" Word spreads fast in housing societies.
From first inquiry to loyal subscriber
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| Instant service menu & quotes | Yes | Yes | Yes |
| Booking confirmations & reminders | Yes | Yes | Yes |
| Property notes & preferences | Basic | Full | Full |
| Service progress updates | - | Yes | Yes |
| Completion reports with photos | - | Yes | Yes |
| Subscription management | - | Yes | Yes |
| Seasonal campaigns | - | Yes | Yes |
| Referral program automation | - | Yes | Yes |
| Multi-crew dispatch | - | - | Yes |
| Corporate/office cleaning workflows | - | - | Yes |
| Customer contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Ideal for cleaning businesses with 5+ crew members and subscription customers. Includes progress updates, subscriber management, and seasonal campaigns.
Solo operator or small team? Starter Plan ($29/mo) covers booking, quotes, and basic service management.
Join cleaning businesses using WhatsApp to book efficiently, delight customers, and build recurring revenue.
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