Never miss a power outage call again. Automate service requests, dispatch electricians, and turn one-time fixes into AMC customers with WhatsApp automation.
Power Emergency Calls Anytime — Power cuts, tripped MCBs, sparking switches—electrical emergencies don't wait for business hours. You're on a job when three customers call with no power. Most give up and call someone else
Safety Concerns Without Inspection — Customers describe issues vaguely—"something is sparking." Without seeing the problem, you can't assess urgency or safety risks. Wrong diagnosis means wasted trips or, worse, safety hazards
Quote Disputes — Job turns out bigger than expected. Customer disputes the final bill. Without proper documentation upfront, every pricing conversation becomes a negotiation battle
No Wiring Records — Return to a property after 2 years—no memory of what you installed, what was fixed, which MCB controls what. Start from scratch every time, wasting hours on diagnosis
Big Projects Get Lost — New house wiring, office fit-out, factory installation—big projects need follow-up over weeks. Between daily emergency calls, you forget to send quotes, follow up, or schedule site visits
Trust Issues with New Customers — Electrical work is safety-critical. New customers are nervous about letting unknown electricians into their homes. Without visible credibility, you lose jobs to less skilled but better-marketed competitors
Respond to emergencies, build trust, and turn repairs into recurring revenue
When customers message about electrical issues, instantly collect details, assess urgency, and provide safety instructions while you're on your way.
Trigger: Keywords "emergency", "sparking", "burning", "no power" Action: Send safety instructions + collect details Priority: Auto-flag as high priority, notify on-call tech Photos: Request for diagnosis before arrival Result: Customer safe, you arrive prepared
Emergency keywords trigger an instant response with safety instructions first—electrical emergencies can be life-threatening. The system collects photos/videos to help diagnose remotely and prioritizes the request in your CRM.
Workflow tip: Different after-hours responses can include emergency surcharge notice. "After-hours emergency service: Rs.300 extra. Our technician is on the way."
Based on issue type, send standardized pricing so customers know what to expect. Transparency builds trust before you even arrive.
Issue types mapped to price ranges: - MCB replacement: Rs.400-800 - Switch/socket repair: Rs.200-500 - Fan installation: Rs.300-600 - Wiring repair: ₺1,400-1,500 - New point installation: Rs.350-500/point Each includes warranty info
Keywords trigger the appropriate price template. The inspection fee (adjusted against repair) ensures you're not making wasted trips. Clear pricing upfront reduces on-site haggling and builds trust.
Workflow tip: For complex issues, route to manual quoting: "This sounds like it needs a site visit for accurate quote. When can we come inspect?"
Confirm appointments, send electrician details with photo and credentials, and provide "on the way" updates with live ETA.
Immediately: Booking confirmation + electrician credentials 2 hours before: Reminder with preparation tips When departing: "On the way" with live ETA On arrival: "Reached your location" notification If delayed: Automatic delay notification
The sequence builds trust by showing credentials—license number, experience, rating. Customers feel safer letting a verified professional into their home. Live tracking eliminates "where are you?" calls.
Workflow tip: Include the electrician's photo in the confirmation. For electrical work, customers appreciate knowing exactly who's coming to their home.
After service, send detailed job report with photos, work done, materials used, and warranty details. Professional documentation builds long-term trust.
On completion: Detailed job report with photos Work done: Itemized list of repairs/installations Materials: Brand names, ratings, costs Warranty: Clear terms for work and materials Invoice: Itemized with payment options Storage: Full history in customer profile
The technician marks the job complete, triggering the documentation journey. Before/after photos prove work quality. Detailed reports with brand names and ratings build confidence. Everything is stored for future reference.
Workflow tip: Include DB diagram notes: "Your 3rd MCB from left controls bedroom circuit." This helps both customer and future technicians.
After successful jobs, automatically request reviews and offer referral rewards. Build your reputation systematically.
24 hours after: Review request with Google link Positive response: Thank you + referral program invite Negative response: Route to owner for resolution Review discount: Rs.100 off for verified review Track: Reviews received vs. requests sent Technician mention: Personal touch increases reviews
The sequence waits 24 hours to ensure the fix works. Mentioning the technician by name creates a personal connection. The review incentive (Rs.100 off) motivates action while building your online reputation.
Workflow tip: For electrical work, trust is everything. Aim for reviews that mention safety, professionalism, and proper documentation—these keywords help future customers choose you.
Annual safety checkup reminders to all past customers. Prevent emergencies and generate predictable recurring revenue.
Annual reminder: Safety checkup offer Monsoon special: Earthing and surge protection Summer special: AC point and load check New year: Full electrical audit offer Target: Customers not booked in 6+ months Urgency: Limited-time discounts
Campaigns target customers based on their last service date. The safety angle (fire prevention) creates urgency without being pushy. Discounted checkups lead to additional repairs discovered during inspection.
Workflow tip: Time campaigns before monsoon (earthing issues) and summer (AC load problems). Seasonal relevance increases response rates significantly.
For big projects (new wiring, renovations), automatically follow up on sent quotes. Don't let large jobs slip away.
Day 3 after quote: First follow-up with summary Day 7: Second follow-up with value highlight Day 14: Final follow-up with limited-time offer Response tracking: Adjust based on engagement Site visit offer: "Want us to re-measure?" Competitor check: "Comparing quotes? Let's discuss"
Large quotes (£4,000+) get automatic follow-up sequences. The system tracks when quotes were sent and triggers reminders. Each follow-up adds value—specifications, warranty details, flexible payment options.
Workflow tip: For big projects, offer staged payment: "30% advance, 40% mid-project, 30% on completion." This reduces customer hesitation on large amounts.
For AMC customers, send service reminders, track visits, and automate renewal. Predictable revenue with happy customers.
Quarterly reminder: Schedule next AMC visit Visit tracking: X of Y visits used this year Renewal reminder: 30 days before expiry Renewal incentive: Early bird discount Upgrade offer: Premium plan with more visits Lapsed AMC: Re-engagement campaign
AMC customers are tagged with visit schedules and expiry dates. The journey sends quarterly reminders with easy slot selection. Visit tracking shows customers they're getting value. Renewals are prompted before expiry.
Workflow tip: Show savings: "Your AMC saved you Rs.2,400 this year vs. individual calls!" Makes renewal an obvious choice.
When repeat customers contact, instantly pull up their property's electrical history—past issues, wiring details, DB configuration.
Contact identified: Pull complete property history Display: Last 3-5 services with details Technical notes: DB config, phase type, load capacity Special notes: Access instructions, key location Quick rebook: One-tap for same/similar issue Technician access: History shared before visit
The CRM stores comprehensive property profiles including electrical specifications. When a customer messages, the rule pulls their history instantly. This shows customers you remember them and helps diagnose issues faster.
Workflow tip: Store technical notes like "DB location: hall cupboard" and "Previous issue: water seepage near bathroom switches." These details save hours of troubleshooting.
Before Yılbaşı, monsoon, or summer—send relevant offers for decoration lighting, surge protection, or AC point installation.
Yılbaşı (Oct): Decorative lighting packages Monsoon (May-Jun): Earthing, surge protection Summer (Mar-Apr): AC point installation Winter (Nov): Geyser point installation New construction: Whole-house wiring offers Commercial: Office/shop electrical fit-out
Seasonal campaigns align with natural demand peaks. Yılbaşı lighting is a high-demand service that introduces new customers. Monsoon earthing campaigns tap into safety concerns. Each campaign targets the full customer base.
Workflow tip: For Yılbaşı, offer "early bird" discounts that fill your schedule before the rush. This creates urgency and ensures better scheduling for you.
Drag customers through stages. See at a glance who needs quotes, who's booked, and who needs follow-up.
CRM Lite add-on: +$10/mo on Pro plan, included in Business
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| Emergency triage & auto-response | Yes | Yes | Yes |
| Service-based quote templates | Yes | Yes | Yes |
| Booking confirmation & reminders | Yes | Yes | Yes |
| Property service history | Basic | Full | Full |
| Job documentation & invoicing | Basic | Full | Full |
| Review & referral automation | - | Yes | Yes |
| Safety checkup campaigns | - | Yes | Yes |
| AMC management | - | Yes | Yes |
| Project quote follow-up | - | Yes | Yes |
| Multi-electrician dispatch | - | - | Yes |
| Customer contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Perfect for solo electricians or 2-person teams. Handle emergencies, manage bookings, and collect payments professionally.
Growing team with 3+ electricians? Pro Plan ($99/mo) adds AMC management, campaigns, and full property history.
Join electricians using WhatsApp to respond faster, build trust, and turn one-time fixes into recurring revenue.
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