Elevate guest experience with instant booking confirmations, pre-arrival information, digital concierge services, room service requests, and post-stay review collection.
Guests expect instant, personalized service at every touchpoint
Direct booking inquiries via website or calls go unanswered after hours. Guests book on OTAs where you pay 15-20% commission.
Guests arrive without knowing check-in time, parking info, or special requests. Front desk overwhelmed explaining basics repeatedly.
Guests call reception for every request - towels, food, housekeeping. Staff tied up on calls instead of delivering service.
Guest issues escalate to bad reviews because complaints weren't addressed quickly. You find out on TripAdvisor, not during stay.
Happy guests leave without writing reviews. Only unhappy ones remember to post online, damaging your rating.
No system to recognize returning guests. They don't feel valued, book elsewhere next time.
Automate guest communication from booking to checkout
When prospects inquire about rooms, instantly share availability, room types, rates, and direct booking link - converting inquiries before they go to OTAs.
When message contains room inquiry keywords → Check availability for requested dates → Send room options with rates → Highlight direct booking benefits → Include booking link or request confirmation
After booking, send confirmation with all details, followed by pre-arrival information 3 days and 1 day before check-in.
Booking confirmed: Send confirmation with all details Day -3: Pre-arrival info (directions, parking, facilities) Day -1: Check-in details + express check-in form Check-in day: Welcome message + room ready notification Day 2: Mid-stay feedback check Checkout day: Express checkout + bill summary
Send pre-arrival form to collect ID proof, special requests, and arrival time - enabling express check-in without paperwork.
Step 1: Send digital check-in link/form Step 2: Collect ID proof photo via WhatsApp Step 3: Capture arrival time and preferences Step 4: Note special requests (bed type, floor, etc.) Step 5: Confirm express check-in ready Step 6: Send digital key/check-in code on arrival
Enable guests to request housekeeping, room service, maintenance, or amenities through simple WhatsApp commands.
When message contains service keywords (TOWELS, CLEAN, etc.) → Identify guest from phone number (Room 412) → Create service request ticket → Route to appropriate department → Send confirmation with ETA → Notify when attendant dispatched
Share digital menu, take orders, confirm, and notify when food is ready - all through a conversational WhatsApp flow.
Step 1: Guest says "MENU" → Send digital menu Step 2: Guest selects items → Confirm order Step 3: Send order summary with total Step 4: Capture special instructions Step 5: Route to kitchen with room details Step 6: Notify guest when food dispatched Step 7: Confirm delivery + collect feedback
On day 2 of stay, proactively check on guest experience to resolve issues before they become bad reviews.
Day 2 morning: Send feedback check message If GREAT → Thank and offer spa discount If CONCERN → Connect with duty manager immediately If URGENT → Alert GM + send staff to room No response → Follow up in evening Checkout -1: Final feedback opportunity
Day before checkout, send departure info, mini-bar check reminder, and express checkout option with digital bill.
Checkout -1 evening: Send bill summary + express checkout Checkout morning: Final reminder with departure options At checkout: Process payment + send receipt Post-checkout: Thank you + review request Late checkout: Offer extension if available
After checkout, thank guests and guide happy ones to leave reviews on Google/TripAdvisor while addressing concerns privately.
Checkout day: Thank you + quick rating request If rating 4-5: Send review links (Google, TripAdvisor) If rating 1-3: Connect with manager privately Day +3: Reminder for review (if not submitted) Day +7: Share loyalty code for next visit Day +30: Re-engagement with special offer
Send targeted campaigns for weekends, festivals, off-season deals to past guests based on their preferences and booking history.
Target: Past guests + inquiry database Segment: By room type preference, booking frequency Timing: 2-3 weeks before long weekends/holidays Content: Special package with loyalty bonus Urgency: Limited availability messaging CTA: Simple "BOOK" reply to reserve
For wedding, conference, or party inquiries, capture requirements and schedule site visits with the events team automatically.
Step 1: Capture event type and date Step 2: Collect guest count and service requirements Step 3: Share venue options and capacity Step 4: Offer site visit scheduling Step 5: Connect with Events Manager Step 6: Send proposal after site visit Step 7: Follow up sequence for conversion
Track every guest from inquiry to loyalty program
CRM Lite add-on: +$10/mo on Pro plan, included in Business
Hotel automation capabilities by plan
| Capability | Starter | Pro | Business |
|---|---|---|---|
| Instant Booking Response | ✓ | ✓ | ✓ |
| Pre-Arrival Sequences | - | ✓ | ✓ |
| Digital Check-In | - | ✓ | ✓ |
| In-Stay Service Requests | ✓ | ✓ | ✓ |
| Room Service Ordering | - | ✓ | ✓ |
| Mid-Stay Feedback | - | ✓ | ✓ |
| Express Checkout | - | ✓ | ✓ |
| Review Collection | - | ✓ | ✓ |
| Seasonal Campaigns | ✓ | ✓ | ✓ |
| Event Inquiry Management | - | - | ✓ |
Hotels with 20-75 rooms benefit most from the Pro plan. Pre-arrival sequences, digital check-in, automated service routing, room service ordering, and review collection transform guest experience.
Join hotels across India delivering 5-star service through automated guest communication
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