Sell More Cars, Convert More Test Drives & Build Lifelong Customers—All on WhatsApp

Handle inquiries 24/7, automate test drive bookings, nurture leads through long sales cycles, and keep customers coming back for service and referrals.

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The Problem

Challenges Car Dealerships Face

Leads Go Cold Fast — A prospect fills out a form at 10 PM. By the time your sales team calls at 10 AM, they've already visited two other dealerships.

Test Drive No-Shows — Prospects book test drives but don't show up. Your sales executive waited, the car was prepped, and the slot was wasted.

Calls Go Unanswered — Prospects don't pick up unknown numbers. Your sales team makes 10 calls for every conversation they have.

Long Sales Cycles, Lost Touch — Car purchases take weeks or months. Staying top-of-mind without being annoying is a constant struggle. Leads go silent.

Post-Sale Revenue Lost — After delivery, customers disappear. You miss service bookings, insurance renewals, accessories sales, and referrals.

Few Online Reviews — Happy buyers drive away but never post reviews. Your Google rating doesn't reflect your actual service quality.

Solutions

10 Ways WhatsApp Automation Grows Your Dealership

Convert more test drives, nurture leads, and build lifelong customer relationships

1

Instant Inquiry Response with Vehicle Catalog

Journey Starter+ $29

When someone messages asking about a car, instantly respond with your catalog, available models, and pricing—even at midnight.

TRIGGER: New inquiry message received ACTION: Send welcome + vehicle catalog based on category THEN: Ask which model they prefer THEN: Tag contact as "SUV-Inquiry" or "Sedan-Inquiry" THEN: Notify sales team for personalized follow-up
How it works: Immediate response builds trust. Customer gets instant information and your sales team gets a warm, qualified lead to follow up on. Journey captures their preference and routes to the right salesperson.

Workflow tip: Include current offers and waiting periods in the catalog to set expectations upfront.
2

Test Drive Booking Automation

Journey Starter+ $29

Let customers book test drives directly via WhatsApp with date/time selection. No back-and-forth calls needed.

JOURNEY: Test Drive Booking STEP 1: Ask which model they want to test drive STEP 2: Show available slots STEP 3: Confirm their selected slot STEP 4: Send booking confirmation + what to bring STEP 5: Add to "test-drive-scheduled" tag STEP 6: Trigger reminder sequence (next solution)
How it works: Self-service booking reduces sales team workload. Customer picks a convenient time without phone tag. Confirmation message includes all details they need, reducing no-shows.

Workflow tip: Block booked slots in your CRM to avoid double bookings. Send calendar slots that are actually available.
3

Finance & Loan Inquiry Handling

Rule Starter+ $29

Automatically respond to finance questions with EMI calculator, bank options, and required documents.

TRIGGER: Message contains "EMI" or "loan" or "finance" or "down payment" ACTION: Send finance options with EMI breakdown THEN: Ask if they want finance consultation THEN: Tag as "finance-inquiry" THEN: Notify finance team for follow-up
How it works: Finance questions are the strongest buying signals. Instant EMI breakdown keeps them engaged. List all bank options and docs needed upfront to speed up the process. Finance team follows up knowing they're a serious buyer.

Workflow tip: Update EMI rates monthly based on current bank interest rates. Include processing fee info.
4

Follow-Up Sequences for Test Drive Visitors

Sequence Starter+ $29

After a test drive, automatically nurture the lead with helpful info over weeks without being pushy.

SEQUENCE: Post Test Drive Nurture DAY 0: Thank you + variant comparison + current offer DAY 2: Share customer testimonials + safety ratings DAY 5: EMI options + finance approval process DAY 7: "Still considering? Any questions I can answer?" DAY 10: Exclusive offer update (if any) DAY 14: "Would you like to test drive again with family?" DAY 21: Final check-in before moving to cold leads EXIT: When tagged "booking-initiated" (they decided to buy)
How it works: Car buying takes time. This sequence stays top-of-mind by providing value (comparisons, testimonials, finance info) rather than just "ready to buy?" messages. Each message moves them closer to a decision without feeling pushy.

Workflow tip: Personalize messages based on which variant they test drove and features they asked about.
5

New Arrival Alerts

Campaign Starter+ $29

When new models arrive or popular colors restock, notify interested leads immediately.

CAMPAIGN: New Arrival Alert TARGET: Contacts tagged "creta-inquiry" OR "n-line-inquiry" MESSAGE: New stock available + limited units + launch offer TIMING: Send immediately when stock arrives FOLLOW-UP: 3 days later to non-responders with "only X units left"
How it works: Some buyers wait for specific variants or colors. When that stock arrives, you're the first to tell them. Creates urgency (limited units) and exclusivity (first batch). Much higher conversion than generic promotions.

Workflow tip: Tag contacts by model interest during initial inquiry so you can target campaigns precisely.
6

Service Appointment Reminders

Sequence Starter+ $29

Automatically remind customers about upcoming service milestones with easy booking.

SEQUENCE: Service Reminders DAY 85: First service reminder (3 months/3,000 km) DAY 175: Second service reminder (6 months/5,000 km) DAY 265: Third service reminder (9 months/7,500 km) DAY 355: First year service + warranty reminder THEN: Continue yearly service reminders Each reminder includes: - What's included in service - Cost (or "covered under warranty") - Available slots for booking
How it works: Service center revenue is huge for dealerships. These automated reminders bring customers back at the right time. Making booking easy (just reply with slot) removes friction. Warranty coverage info incentivizes timely service.

Workflow tip: Track customer mileage if possible to send reminders based on km, not just time.
7

Insurance Renewal Reminders

Sequence Starter+ $29

Remind customers about insurance renewal 45 days before expiry with renewal quotes.

SEQUENCE: Insurance Renewal DAY 320 (45 days before expiry): First reminder with quote DAY 335 (30 days before): "Act now to avoid lapse penalty" DAY 350 (15 days before): "Last 2 weeks! Renew to stay protected" DAY 358 (7 days before): "URGENT: Expires in 7 days" DAY 365 (Expiry day): "Your insurance expired. Renew immediately to avoid legal issues"
How it works: Insurance renewal is recurring revenue. Early reminders (45 days) give customers time to compare, but you're first to reach them. Dealership rates and add-on benefits keep them loyal. Escalating urgency as expiry nears drives action.

Workflow tip: Partner with insurance companies for special dealership rates. Makes your renewal offer more attractive.
8

Exchange/Trade-In Evaluation

Journey Starter+ $29

Let customers get instant trade-in estimates by sharing their old car details via WhatsApp.

JOURNEY: Exchange Evaluation STEP 1: Ask for old car details (make, model, year, km, condition) STEP 2: Wait for customer response STEP 3: Send estimated exchange value range STEP 4: Offer home inspection with available slots STEP 5: Mention current exchange bonus offer STEP 6: Tag as "exchange-inquiry" for sales follow-up
How it works: Exchange customers are hot leads—they already own a car and want to upgrade. Instant estimate builds trust. Home inspection removes friction (they don't have to drive to showroom). Exchange bonus creates urgency. Sales team follows up with new car options.

Workflow tip: Use market pricing APIs or internal valuation charts to give realistic estimates. Over-promising hurts trust.
9

Referral Program Automation

Sequence Starter+ $29

Turn happy customers into referral sources with automated incentives and tracking.

SEQUENCE: Referral Program DAY 15 after delivery: "Love your car? Refer friends & earn Rs.10k" DAY 30: "Has anyone asked about your new car? Refer them!" DAY 60: "Reminder: Your referral rewards are waiting! Rs.10k per referral" DAY 90: "3 months with your car! Time to share the love. Refer & earn!" When they share a referral: - Capture friend's details - Tag original customer "referral-given" - Tag new lead "referral-from-[customer-name]" - Track if referral converts to sale
How it works: Happy customers are your best salespeople. Timing matters—ask after they've enjoyed the car for 2 weeks. Dual incentive (rewards for both) makes it attractive. Service credit is more valuable than cash (they'll need service anyway). Simple process (just share name/number) removes barriers.

Workflow tip: Track referral conversions and reward top referrers with VIP benefits (free accessories, priority service).
10

Review Collection

Journey Starter+ $29

After delivery, ask happy customers to leave Google reviews to boost your online reputation.

JOURNEY: Review Collection DAY 3 after delivery: STEP 1: Ask "Rate us 1-5" STEP 2: Wait for rating IF rating ≥ 4: STEP 3: Thank them + ask for Google review STEP 4: Send Google review link STEP 5: Offer small incentive (car wash coupon) STEP 6: Tag "review-requested" IF rating < 4: STEP 3: "Sorry it wasn't perfect. What went wrong?" STEP 4: Assign to customer care manager STEP 5: Tag "needs-attention" for follow-up
How it works: Filter before sending to Google—only happy customers (4-5 stars) get the review link. Unhappy ones get personal attention to fix issues before they post negative reviews. Small incentive (car wash) increases completion rate. Timing matters—ask when the new car excitement is high (3 days after delivery).

Workflow tip: Track review completion rate. If low, increase incentive or simplify the ask.
Results

What Car Dealerships Achieve

Real results from dealerships using WhatsApp automation

85%
Test Drive Show Rate
Automated reminders reduce no-shows dramatically
3x
Lead Response Speed
Instant responses capture more prospects
45%
More Service Bookings
Post-sale engagement drives recurring revenue
2x
Review Collection
Automated requests build online reputation
CRM

Track Every Customer Journey

From inquiry to delivery to lifelong customer

New Inquiry
First contact
Test Drive
Experience booked
Negotiation
Price discussion
Booked
Order confirmed
Delivered
Keys handed over
Service
Lifelong customer

CRM Lite add-on: +$10/mo on Pro plan, included in Business

Capabilities

What You Can Achieve

Capability Starter
$29/mo		 Pro
$99/mo		 Business
$470/mo
Instant inquiry response with catalog ✓ ✓ ✓
Test drive booking automation ✓ ✓ ✓
Finance & loan inquiry handling ✓ ✓ ✓
Post-test drive follow-up sequences ✓ ✓ ✓
New arrival alerts (campaigns) ✓ ✓ ✓
Service appointment reminders ✓ ✓ ✓
Insurance renewal reminders ✓ ✓ ✓
Exchange/trade-in evaluation ✓ ✓ ✓
Referral program automation ✓ ✓ ✓
Review collection ✓ ✓ ✓
Customer contacts Up to 500 Up to 5,000 Up to 25,000
Team members 2 5 15

Prices in USD. View pricing in your local currency →

RECOMMENDED FOR CAR DEALERSHIPS

Pro Plan - $99/month

Prices in USD. View pricing in your local currency →

Ideal for dealerships handling long sales cycles and building post-sale relationships. Includes campaigns for new arrivals, insurance reminders, and referral programs.

Up to 5,000 contacts
5 team members
New arrival campaigns
Insurance & service automation
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Small dealership? Starter Plan ($29/mo) covers inquiries, test drives, and basic follow-ups.

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