Handle service bookings, send job card updates, automate service reminders, and turn one-time repairs into lifetime customers with WhatsApp automation.
Customers call constantly for status updates. You're interrupting technicians, slowing down work, and wasting everyone's time on repetitive questions.
Customer books a slot, forgets to show up. Your bay sits empty, technician is idle, and you lose revenue because the time can't be recovered.
They should service every 6 months or 10,000 km, but they only come when something breaks. You lose predictable recurring revenue.
You find additional issues during inspection. Can't reach customer by phone. Car sits waiting while you play phone tag. Delays frustrate everyone.
Car is ready but customer delays pickup. It blocks your workspace, sometimes for days. You can't take new bookings because space is occupied.
Service went great, customer drives away satisfied. They never post a review. New customers don't find you when searching for reliable mechanics.
Handle more bookings, keep customers informed, and build loyalty
When someone wants to book a service, automatically collect vehicle details, preferred date/time, and service type through a conversation flow.
JOURNEY: Service Booking TRIGGER: Message contains "book" or "appointment" or "service" STEP 1: Ask for vehicle details (make, model, year) STEP 2: Wait for response, save to custom field "vehicle" STEP 3: Ask service type (1-5 options) STEP 4: Wait for response, save to custom field "service_type" STEP 5: Ask current mileage STEP 6: Save response, show available slots STEP 7: Confirm booking, add tag "appointment-booked" THEN: Notify service advisor on team
After completing service, automatically remind customers when their next service is due based on time (6 months) or kilometers (10,000 km).
SEQUENCE: Service Due Reminder TRIGGER: Tag "service-completed" added DAY 160: "Your next service is due in 20 days! Book early: [link]" DAY 170: "Reminder: Service due in 10 days. Prevent issues, book now!" DAY 180: "Your 6-month service is now due. Keep warranty valid: [link]" DAY 195: "Service overdue by 15 days. Special: 10% off if booked this week!" DAY 210: "Service overdue by 1 month. Don't risk engine damage - book today!" EXIT: When "appointment-booked" tag added (customer responded)
Update customers automatically at every stage: received, inspection done, work in progress, ready for pickup. Just change the tag.
RULE 1: When "status-received" tag added ACTION: Send "Vehicle received + Job card number" message --- RULE 2: When "status-inspection-done" tag added ACTION: Send inspection findings + estimate approval request --- RULE 3: When "status-in-progress" tag added ACTION: Send work progress update + expected completion time --- RULE 4: When "status-ready" tag added ACTION: Send ready notification + total amount + pickup details
Offer pickup and drop service. Collect address, confirm timing, send driver details, and track pickup completion - all automated.
JOURNEY: Pickup & Drop Service TRIGGER: Message contains "pickup" or "pick up" or "come and get" STEP 1: Confirm pickup service available, ask address STEP 2: Wait for address, save to custom field STEP 3: Show available time slots STEP 4: Confirm timing, add tag "pickup-scheduled" STEP 5: Send driver details + what to keep ready THEN: Notify driver/coordinator with pickup details THEN: 10 mins before slot, send "driver on the way" reminder
When additional work is needed, send photo/video proof, detailed breakdown, and get approval via WhatsApp. No phone tag needed.
JOURNEY: Additional Work Approval TRIGGER: Service advisor tags contact "needs-approval" STEP 1: Send issue description + photo + cost breakdown STEP 2: Wait for response (YES / NO / CALL) STEP 3a: If YES → Tag "approved", notify technician, proceed STEP 3b: If NO → Tag "declined", log for future reminder STEP 3c: If CALL → Tag "callback-requested", notify advisor STEP 4: If no response in 1 hour, send reminder STEP 5: If still no response in 2 hours, call customer EXIT: Any response received
When service is complete, send detailed work summary, invoice, pickup instructions, and payment options automatically.
TRIGGER: Tag "status-ready" added ACTION: Send completion message with: - List of work completed - Warranty terms (parts & labor) - Total amount with invoice PDF - Pickup hours & location map - Payment options (Fawry/Card/Cash) - Next service due date/km THEN: Tag "ready-for-pickup" THEN: Start pickup reminder sequence if not picked up in 24 hrs
After pickup, check if everything is working fine. Catch issues early, collect feedback, and request Google reviews from happy customers.
SEQUENCE: Post-Service Follow-up
TRIGGER: Tag "picked-up" added
DAY 1: "How's your car running? Any issues? We're here if needed!"
DAY 3: "Quick check: Everything good with your car? Warranty is active."
DAY 7: Ask for rating 1-5
→ If 4-5: Request Google review
→ If 1-3: "Sorry we fell short. Our manager will call to fix this."
Tag "needs-attention" + Assign to manager
DAY 14: "Remember, you're due for next service in 5 months! Save 10% by pre-booking."
EXIT: Any negative feedback triggers manual intervention
Sell annual service packages (3 services prepaid). Track usage, send reminders for each service window, and manage package expiry.
SEQUENCE: AMC Package Management TRIGGER: Tag "amc-purchased" added DAY 0: Send package confirmation + all details DAY 100: "Service 1 due in 2 weeks! Book your slot: [link]" DAY 114: "Service 1 due now! You have until month-end." DAY 124: "Last week to use Service 1! Don't lose it." --- After Service 1 completed (tag "amc-service-1-done"): DAY 100: Reminder for Service 2 DAY 114: Due now DAY 124: Last week --- After Service 2 (tag "amc-service-2-done"): Same pattern for Service 3 --- DAY 350 (before expiry): "Package expiring in 15 days! 1 service unused. Book now!"
Run seasonal campaigns - monsoon prep, summer AC service, pre-festival checkups. Target customers whose service is overdue or seasonal maintenance is due.
CAMPAIGN IDEAS BY SEASON: MAY-JUNE: Monsoon Prep - Wipers, brakes, AC, underbody protection - Target: All customers who haven't serviced in 4+ months MARCH-APRIL: Summer AC Service - AC gas refill, filter cleaning, cooling check - Target: Customers who complained about AC before OCTOBER-NOVEMBER: Festival Season Special - Complete car detailing + inspection - Target: All active customers (Eid/Durga Puja travel) DECEMBER-JANUARY: Pre-Winter Battery Check - Battery health, heater check, defogger service - Target: Cars 3+ years old (battery likely weak) YEAR-ROUND: Birthday/Anniversary Offers - Special discount on their car's registration month - Target: Custom field "registration_month"
Turn happy customers into advocates. After positive feedback, request referrals and Google reviews. Track who referred whom, reward both parties.
JOURNEY: Referral & Review Program
TRIGGER: Contact tagged "happy-customer" (after 5-star rating)
STEP 1: "Would you mind leaving a Google review? [link]"
STEP 2: Wait 1 day
STEP 3: "Know anyone who needs car service? Refer & both save 15%!"
STEP 4: Send unique referral link/code
STEP 5: Track referral usage via custom field "referred_by"
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When new customer books with referral code:
RULE: Tag both referrer & referee "referral-discount"
Send congrats to referrer: "Friend booked! You both get 15% off!"
Apply discount to next invoice automatically
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MONTHLY LEADERBOARD:
Campaign to top 5 referrers: "You're our referral champion! Bonus: 1 free service!"
Real results from service workshops using WhatsApp automation
From inquiry to delivery to repeat customer
CRM Lite add-on: +$10/mo on Pro plan, included in Business
| Capability | Starter $29/mo |
Pro $99/mo |
Business $470/mo |
|---|---|---|---|
| Service booking with vehicle details | ✓ | ✓ | ✓ |
| Service reminder automation (time/km based) | ✓ | ✓ | ✓ |
| Job card updates via WhatsApp | ✓ | ✓ | ✓ |
| Pickup & drop coordination | ✓ | ✓ | ✓ |
| Estimate approval workflow (with photos) | ✓ | ✓ | ✓ |
| Service completion notification | ✓ | ✓ | ✓ |
| Post-service feedback collection | ✓ | ✓ | ✓ |
| AMC/service package management | ✓ | ✓ | ✓ |
| Seasonal service campaigns | ✓ | ✓ | ✓ |
| Referral & review automation | ✓ | ✓ | ✓ |
| Customer contacts | Up to 500 | Up to 5,000 | Up to 25,000 |
| Team members | 2 | 5 | 15 |
Prices in USD. View pricing in your local currency →
Prices in USD. View pricing in your local currency →
Ideal for service centers handling 100+ cars per month. Includes service reminders, estimate approvals with photos, AMC management, and seasonal campaigns.
Small garage with 1-2 bays? Starter Plan ($29/mo) covers bookings, job updates, and basic follow-ups.
Join service centers using WhatsApp to keep customers informed, fill appointment slots, and build loyalty.
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