Logistics & Freight Business

WhatsApp Automation for Logistics Companies

Keep customers informed, coordinate drivers efficiently, and automate shipment updates with WhatsApp automation built for the logistics industry.

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65%
More shipments processed
Automated tracking reduces operational overhead
15+ hrs
Saved per week
Eliminate "where's my shipment" calls
80%
Fewer missed deliveries
Proactive scheduling confirmation reduces failures
50%
Faster freight collection
Automated invoice reminders improve cash flow
The Problem

Challenges Logistics Companies Face

Communication gaps that affect your service quality and efficiency

Constant Status Calls

Customers calling repeatedly to check shipment status, overwhelming your operations team

Driver Coordination Issues

Difficulty communicating pickup instructions, route changes, and delivery updates to drivers

Delivery Scheduling

Missed deliveries due to recipients being unavailable or address issues

Documentation Delays

POD collection, e-way bill sharing, and invoice delivery causing payment delays

Payment Collection

Chasing customers for freight payments and managing COD collections

Quote Response Time

Slow freight quote responses causing customers to choose competitors

Solutions

WhatsApp Solutions for Logistics

Automate customer communication and driver coordination

1
Rule Starter+ $29

Instant Shipment Tracking

Customers track shipments 24/7 with simple keywords - no calls to your operations team.

When message contains "TRACK" followed by LR number
ā†’ Look up shipment in tracking system
ā†’ Send current status and location
ā†’ Include driver contact and ETA
ā†’ Offer ETA update option
Why this matters: "Where's my shipment?" calls consume enormous operations bandwidth. This Rule lets customers self-serve, reducing calls by up to 80%.

Workflow tip: Include driver contact in the response so customers can coordinate directly for last-mile issues.
2
Journey Starter+ $29

Instant Freight Quote

Automated quote calculator based on origin, destination, weight, and service type.

Step 1: Customer says "QUOTE" ā†’ Request shipment details
Step 2: Collect origin, destination, weight, dimensions
Step 3: Calculate rates (express, standard, economy)
Step 4: Present options with pricing and transit time
Step 5: Customer selects ā†’ Generate booking link
Step 6: If no response in 2h ā†’ Follow up with best offer
Why this matters: Speed wins in logistics. Instant quotes convert better than "we'll get back to you" - customers often book with whoever responds first.

Workflow tip: Offer multiple service levels (express, standard, economy) so customers can choose based on urgency and budget.
3
Sequence Starter+ $29

Shipment Milestone Updates

Automatic notifications at pickup, hub arrival, dispatch, and delivery with POD sharing.

Pickup done: Send confirmation with LR number
Hub arrival: Update with processing status
Dispatch: Share vehicle and driver details
Out for delivery: ETA + driver contact
Delivered: POD attachment + thank you message
Feedback: Request rating after 24 hours
Why this matters: Proactive updates eliminate "where's my shipment" calls. Customers feel informed and confident about their cargo.

Workflow tip: Attach POD immediately on delivery - it speeds up payment cycles since customers don't need to request it.
4
Rule Starter+ $29

Delivery Scheduling & Rescheduling

Recipients can confirm delivery slots or request rescheduling to avoid failed deliveries.

When delivery is scheduled for next day
ā†’ Send advance notification to recipient
ā†’ Wait for response (CONFIRM/RESCHEDULE/ADDRESS/HOLD)
ā†’ If RESCHEDULE ā†’ Ask for preferred date
ā†’ If ADDRESS ā†’ Collect new delivery address
ā†’ Update delivery schedule and notify driver
Why this matters: Failed deliveries are expensive - reattempts cost money and delay operations. Pre-delivery confirmation reduces failures dramatically.

Workflow tip: Send notifications a day before delivery so recipients have time to arrange availability or reschedule.
5
Journey Starter+ $29

Pickup Request Booking

Customers book pickups directly via WhatsApp with address, time slot, and package details.

Step 1: Customer says "PICKUP" ā†’ Show booking form
Step 2: Collect address (or use saved address)
Step 3: Select time slot from available options
Step 4: Enter package details and destination
Step 5: Generate pickup confirmation with LR number
Step 6: Assign to driver and send route update
Why this matters: Self-service pickup booking saves operations time. Regular customers can book in seconds using saved addresses.

Workflow tip: Store frequent pickup addresses so repeat customers just say "PICKUP SAVED" to book instantly.
6
Sequence Starter+ $29

Invoice & Payment Reminders

Automated freight invoice sharing and payment reminders with multiple payment options.

Invoice generated: Send invoice with payment details
Due date -5 days: Gentle reminder with outstanding
Due date: Payment due today reminder
Due date +7: First overdue reminder
Due date +14: Second reminder + credit impact
Due date +30: Final notice before credit hold
Why this matters: Logistics margins are thin - timely collections are critical. Automated reminders ensure consistent follow-up without manual effort.

Workflow tip: Include shipment summary in invoices so customers can verify charges easily before paying.
7
Campaign Starter+

Driver Communication Broadcasts

Send route instructions, pickup assignments, and important updates to driver fleet.

Target: Drivers assigned for the day
Segment: By route/zone
Content: Pickup schedule + delivery list + route map
Timing: Early morning (6:00-6:30 AM)
CTA: Confirm route start
Why this matters: Clear route communication reduces delays and confusion. Drivers know exactly what's expected for the day.

Workflow tip: Include fuel card balance so drivers don't have to call operations for fuel approvals.
8
Rule Starter+ $29

Document Requests (POD, Invoice)

Customers request and receive PODs, invoices, and e-way bills instantly.

When message contains "POD" followed by LR number
ā†’ Look up shipment delivery details
ā†’ Generate POD PDF with receiver signature
ā†’ Attach invoice copy
ā†’ Offer hard copy courier option
Why this matters: Document requests are high-volume, low-value tasks. Self-service reduces operations load and speeds up customer accounting.

Workflow tip: Include invoice with POD automatically - customers usually need both for their records.
9
Journey Starter+ $29

New Customer Onboarding

Digital onboarding with KYC collection, credit application, and rate agreement.

Step 1: New inquiry ā†’ Welcome + collect company name
Step 2: Collect VAT, PAN, billing address
Step 3: Share standard rate card
Step 4: For credit ā†’ Collect documents + references
Step 5: Credit approval (1-2 days)
Step 6: Account activated ā†’ Share customer code
Step 7: First shipment offer (10% off)
Why this matters: Quick onboarding converts inquiries to customers. Don't lose prospects to paperwork delays.

Workflow tip: Allow cash customers to ship immediately while credit application is processed - don't miss the first shipment.
10
Sequence Starter+ $29

COD Collection & Remittance

Automated COD collection alerts and remittance updates for e-commerce shippers.

Daily: Send COD collection summary
Weekly: Generate remittance statement
Transfer day: Send UTR confirmation
Monthly: Full reconciliation report
Discrepancy: Alert for verification
Why this matters: E-commerce shippers live on COD remittances. Transparent, timely updates build trust and reduce "where's my money" calls.

Workflow tip: Send daily collection summaries so shippers can track cash flow in real-time.
CRM

Shipment Tracking Pipeline

Track shipments from booking to delivery

Booked
Order received
Picked Up
Collected
At Hub
Processing
In Transit
On the way
Out for Delivery
Last mile
Delivered
POD received
Capabilities

What You Can Achieve

Logistics automation capabilities

Capability Starter Pro Business
Shipment Tracking āœ“ āœ“ āœ“
Instant Freight Quotes - āœ“ āœ“
Milestone Updates - āœ“ āœ“
Delivery Scheduling āœ“ āœ“ āœ“
Pickup Booking - āœ“ āœ“
Invoice & Payment Reminders - āœ“ āœ“
Driver Broadcasts āœ“ āœ“ āœ“
Document Requests āœ“ āœ“ āœ“
Customer Onboarding - āœ“ āœ“
COD Remittance Updates - āœ“ āœ“
Recommended for Logistics Companies

Pro Plan

$99/month

Prices in USD. View pricing in your local currency ā†’

Perfect for logistics companies handling 500-1,000 active customers who need automated tracking, quote generation, and payment management.

  • Real-time shipment tracking with updates
  • Automatic freight quote calculator
  • Self-service pickup slot booking
  • Auto milestone notifications with POD
  • Driver route assignment broadcasts
  • Automated invoice & payment reminders
  • 5 team members for operations coverage
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