Manage your community efficiently with automated maintenance reminders, visitor approvals, complaint tracking, event coordination, and transparent communication—all through WhatsApp.
Managing diverse residents with volunteer-run committees
Chasing 200+ flats for monthly maintenance. Some pay late, some forget, creating cash flow problems for the society.
Important notices get lost in 100+ daily messages. Residents ignore or mute groups, missing critical information.
Security calling for every delivery, guest, and vendor. Residents get 10+ calls daily just for visitor approvals.
Maintenance complaints on group chat, verbal to security, calls to committee—no proper system to track and resolve.
Festival celebrations, AGMs, sports events—getting RSVPs, coordinating volunteers, and managing logistics is chaotic.
Water supply disruption, lift breakdown, security alerts—no way to reach all residents instantly when it matters.
Automate resident communication and society management
Send monthly maintenance reminders with amount, due date, and payment options. Follow up with escalating reminders for late payers.
Sequence: "Monthly Maintenance Collection" Trigger: 1st of every month Day 1: - Send maintenance bill with payment options Day 5 (if unpaid): - Gentle reminder with due date Day 10 (if unpaid): - Late fee warning Day 15 (if unpaid): - Escalation to treasurer + final notice Exit: When payment recorded Auto-update: Payment status from bank/PIX webhook
This automated sequence sends maintenance bills on the 1st of every month to all residents. Each resident gets a personalized message with their flat number, exact amount (including any arrears), and multiple payment options. The sequence escalates automatically—if payment isn't received by day 10, stronger reminders go out.
Workflow tip: Integrate with your accounting software to auto-update payment status. This stops reminders immediately when payment is received.
Send official notices, meeting announcements, and important updates directly to each flat owner—bypassing noisy group chats.
Campaign: "Society Notice" Audience: All registered flat owners + tenants Template types: - Maintenance notice (water, power, lift) - Meeting announcement (AGM, committee) - Security alert - General announcement - Festival greetings Each sent directly to flat owner's WhatsApp - Not to group (reduces noise) - Delivery confirmation tracked
Unlike group messages that get buried, direct broadcasts ensure every resident receives important notices. The message arrives individually, not in a group, so there's no distraction from other conversations. You can see exactly who has received and read the message, ensuring critical information reaches everyone.
Workflow tip: Create separate segments for owners vs tenants, tower-wise, and by flat type to send targeted communications when needed.
When security logs a visitor, resident gets WhatsApp notification with visitor details and one-tap approve/deny response.
Rule: "Visitor Approval Request" Trigger: Webhook from security system OR manual entry Action: Send visitor notification to flat owner with: - Visitor name and purpose - Vehicle details (if any) - Photo (if captured) - Quick reply options On resident response: - "1" → Notify security to allow + log entry - "2" → Notify security to deny + log denial - "3" → Connect call to security desk Timeout: Auto-deny after 10 minutes
Security no longer needs to call residents for every visitor. They log the visitor in their system, which triggers a WhatsApp notification. Residents respond with a single digit to approve or deny. Security sees the response instantly on their dashboard. This reduces friction while maintaining security.
Workflow tip: Create "pre-approved" lists for regular visitors like maids, drivers, and frequent delivery services to reduce notification fatigue.
Residents can register complaints via WhatsApp, get ticket numbers, and receive status updates until resolution.
Journey: "Complaint Registration" Trigger: Keyword "COMPLAINT" OR "ISSUE" OR "PROBLEM" Step 1: Show complaint categories Step 2: Collect description Step 3: Ask for photos (optional) Step 4: Generate ticket number Step 5: Assign to maintenance team Step 6: Confirm with ETA Follow-up sequence: - Status update when work assigned - Status update when technician dispatched - Resolution confirmation + feedback request
This structured journey replaces chaotic complaint reporting. Residents get a proper ticket number, the maintenance team gets all required information upfront, and everyone can track progress. Automatic status updates keep residents informed without them having to chase the committee.
Workflow tip: Set SLA reminders—if a complaint isn't resolved within expected time, escalate automatically to the committee.
Send event invitations, collect RSVPs with family count, and send reminders with venue and timing details.
Journey: "Event RSVP" Trigger: Campaign response "RSVP [number]" Action: 1. Parse family member count 2. Calculate contribution amount 3. Generate payment reference 4. Save to event roster 5. Send confirmation Automated reminders: - 1 day before: Final reminder with timing - Morning of: Last-minute details Post-event: Thank you + feedback request
Event planning becomes organized with automated RSVPs. You know exactly how many people are coming (for food/arrangements), who has paid contributions, and can send targeted reminders. The event roster builds automatically, eliminating manual tracking in spreadsheets.
Workflow tip: For paid events, integrate payment confirmation to auto-mark registrations as complete.
Instantly notify all residents about emergencies—fire, security incidents, lift breakdown, or power outages.
Campaign: "Emergency Alert" Template: Pre-approved for quick deployment Types: - Lift breakdown - Fire/smoke - Water supply disruption - Power outage - Security alert - Medical emergency (common area) Audience: All residents (instant delivery) Priority: Highest (bypass message limits) Follow-up: Resolution update when situation handled
Pre-created emergency templates can be deployed in seconds. Select the template, fill in specific details, and broadcast to all residents instantly. Everyone gets the same accurate information simultaneously, reducing panic and rumors. Resolution updates close the loop and restore confidence.
Workflow tip: Train security and facility staff to trigger specific emergency templates—they don't need to compose messages under pressure.
Allow residents to book clubhouse, party hall, badminton court, or other amenities with availability check and confirmation.
Journey: "Amenity Booking" Trigger: Keyword "BOOK" + amenity name Step 1: Show available slots (from calendar) Step 2: Collect preferred date/time Step 3: Confirm availability Step 4: Collect event type and guest count Step 5: Calculate charges Step 6: Process payment/deposit Step 7: Confirm booking with rules Reminders: - 3 days before: Confirmation + checklist - Day before: Final reminder
Residents can check availability and book amenities without visiting the office. Real-time calendar integration ensures no double-bookings. The journey collects all required information, processes payment, and sends booking confirmation with rules. Reminders ensure residents are prepared for their booking.
Workflow tip: Add a post-booking feedback and damage inspection workflow to handle security deposit refunds systematically.
Track maid, cook, driver check-in/out with notifications to flat owners. Maintain attendance records.
Rule: "Domestic Help Check-In" Trigger: Security logs staff entry Action: 1. Send notification to flat owner 2. Record timestamp in attendance log 3. Update weekly/monthly summary Optional features: - Late arrival alerts (customizable threshold) - Monthly attendance report - Check-out notification - Multiple staff per flat support
Wdespedida de solteiramestic staff enters through the service gate and security logs them, the flat owner gets an instant notification. This serves dual purposes—security awareness and attendance tracking. Monthly reports help with salary calculations and identifying patterns (habitual lateness, absences).
Workflow tip: Allow residents to set custom "late alerts"—some need to know if maid hasn't arrived by 8 AM, others by 9 AM.
Send official AGM notices, agenda, and proxy forms. Collect attendance confirmation and facilitate voting.
Campaign: "AGM Notice" Audience: All flat owners (legal requirement) Schedule: - 21 days before: Initial notice with agenda - 14 days before: Reminder with documents - 7 days before: Final reminder + proxy deadline - 1 day before: Confirmation with timing Track: - Attendance confirmations - Proxy submissions - Document downloads Post-AGM: Minutes distribution
AGMs have legal notice requirements—this ensures every owner receives proper notice with all required documents. Attendance tracking helps estimate quorum. Proxy forms can be collected digitally. Post-meeting, minutes are distributed to all members automatically. All communication is logged for legal compliance.
Workflow tip: For voting on resolutions, create a simple poll flow where members can vote via WhatsApp for basic yes/no decisions.
When new residents move in, send welcome message with all society information, rules, contacts, and registration forms.
Sequence: "New Resident Onboarding" Trigger: Tag "new_resident" added Day 1: - Welcome message + essential contacts + forms link Day 3: - Reminder to complete registration + amenity info Day 7: - Society rules + community events calendar Day 14: - Feedback request + committee introduction Day 30: - Check-in + first maintenance reminder
New residents are overwhelmed with moving logistics. This phased onboarding delivers information when they're ready to absorb it. Essential contacts come first, then registration requirements, then community information. By day 30, they're fully integrated into society communication systems.
Workflow tip: Include a "buddy flat" feature—connect new residents with a nearby neighbor who can help them settle in.
Track resident engagement and compliance
Streamline society management and improve resident satisfaction
| Capability | Starter ($29) | Pro ($99) | Business ($470) |
|---|---|---|---|
| Maintenance reminders | Basic | With tracking | Auto-escalation |
| Society announcements | 500 flats | 2,500 flats | 10,000 flats |
| Visitor approval | - | Basic | With photos |
| Complaint tracking | Basic | With tickets | Full workflow |
| Event RSVP | Basic | With count | Payment collect |
| Emergency alerts | Basic | Instant | Multi-channel |
| Amenity booking | - | Basic | With payment |
| Staff tracking | - | - | Check-in/out |
| AGM management | - | Notices | Full workflow |
| Committee members | 2 | 5 | 15 |
Prices in USD. View pricing in your local currency →
Housing societies with 100+ flats need the Pro plan. Maintenance reminders with payment tracking improve collection rates, visitor approval with notifications reduces security calls, and complaint ticketing ensures issues are resolved. Event RSVP with headcount and basic amenity booking streamline community management.
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