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Support Escalation via WhatsApp

Route complex customer issues to the right specialist automatically. Reduce resolution time and improve customer satisfaction.

Por Que Funciona

Customers hate repeating themselves. Automated escalation captures context, tags the issue, and routes to the right agent with full conversation history — cutting resolution time in half.

Como Funciona

1

Detect

AI or keyword triggers identify issues that need specialist attention

2

Route

Conversation is auto-assigned to the right team or agent with full context

3

Resolve

Specialist resolves with conversation history — no customer repeat

Exemplo de Fluxo no WhatsApp

Métricas Principais

50%
Faster Resolution
Zero
Context Lost
85%
First-Contact Resolution

Melhores Práticas

Recursos Relacionados

Pronto para Começar?

Configure em 15 minutos. Plano gratuito disponível — sem cartão de crédito.

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