What are AI voice agents?

AI voice agents are automated calling systems that use text-to-speech technology to make outbound calls. They can deliver appointment reminders, payment collection calls, and notifications with natural-sounding voices in multiple languages.

What happens if a call goes unanswered?

If a voice call is not answered, App-ening automatically falls back to sending a WhatsApp message with the same information, ensuring the customer receives the notification through at least one channel.

AI Voice Agents

Automated voice calling with AI text-to-speech, appointment reminders, WhatsApp fallback, multi-language support, and call recording. TRAI compliant.

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Key Capabilities

Everything You Get with Voice Agents

AI Voice Calls

Automated voice calls powered by AI for appointment confirmations, surveys, and reminders.

Multi-Language

AI voice agents speak in the customer's preferred language with natural-sounding speech.

Call Transcription

Every call is transcribed and attached to the contact's conversation history.

IVR Flows

Build interactive voice menus with keypress options and speech recognition.

Call Recording

Record calls for quality assurance and training. Access recordings from the dashboard.

Fallback to WhatsApp

If a call goes unanswered, automatically send a WhatsApp message with the same information.

How It Works

See Voice Agents in Action

Configure Your AI Voice Agent

Set the persona, language, and knowledge base for your AI voice agent. Define what it can handle and when to transfer to a human.

Customers Call Your Number

Inbound calls are answered by your AI agent instantly. It understands natural language and responds conversationally.

Automatic Call Summary in WhatsApp

After each call, a summary is sent to the customer on WhatsApp with action items and next steps.

How It Works

Step by Step

Configure

Set up Voice Agents in your App-ening dashboard. Customise settings to match your workflow.

Activate

Turn on the feature and connect it with your existing tools and India business processes.

Results

See results from day one with automated WhatsApp workflows that save time and grow revenue.

Use Cases

How Businesses in India Use Voice Agents

Appointment Confirmation

Call customers to confirm upcoming appointments. Press 1 to confirm, 2 to reschedule.

Feedback Collection

Automated post-service calls to collect ratings and feedback.

Payment Reminders

Voice reminders for overdue payments with option to pay via WhatsApp link.

Evidence

What the Research Says About Reminder Calls

A 2025 systematic review and meta-analysis of 10 randomised trials (8,236 patients) found that patients who received an appointment reminder were about 11% more likely to attend than those who did not (pooled risk ratio 1.11, 95% CI 1.05–1.19). Telephone reminders (RR 1.11) and SMS reminders (RR 1.14) both helped.

Source: A systematic review and meta-analysis of appointment reminders for enhancing hospital attendance, Journal of Hospital Management and Health Policy (DOI 10.21037/jhmhp-25-51). Independent research, not an App-ening customer result.

FAQ

Frequently Asked Questions

Which countries are supported?+

Voice calling is currently available in India, the US and the UK. WhatsApp features are available in every country App-ening serves.

How much do calls cost?+

Call charges depend on your voice provider and destination. Per-minute pricing is shown in your dashboard.

Can customers call back?+

Yes. Missed calls trigger a WhatsApp message with a callback option.

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