Keep your chairs filled and customers coming back. Reduce walk-in wait times, send haircut reminders, build loyalty, and turn first-timers into regulars.
Walk-in chaos, irregular visits, and customers who shop around for the cheapest cut
Customers walk in and see a 45-minute wait. They leave frustrated. You lose business because they can't check wait time before coming.
Guys should get haircuts every 3-4 weeks, but they come whenever they remember - sometimes after 2 months looking scruffy.
Customers hop between barbershops looking for the best deal. No loyalty - they'll go to whoever is ₹50 cheaper this week.
"What time do you close?" "How much for a haircut?" "Are you busy right now?" You answer these 30+ times daily.
You start taking appointments to reduce chaos, but guys forget and don't show up. Your barber sits idle waiting for a no-show.
Happy customers never leave reviews. New customers search "barbershop near me" and pick whoever has better ratings - not necessarily you.
Real solutions designed for men's grooming businesses
When someone messages you, instantly send your services, prices, and current wait time. No more answering the same questions.
Why this works: Instant response with all essential info. The "BOOK" and "WAIT" keywords guide them to the next action without you typing anything.
Let customers check wait time before they arrive. Update it manually or connect to your queue system.
Why this works: Customers can check before leaving home. This reduces frustration and walk-aways. Update the wait time manually throughout the day, or set typical patterns.
When someone books, confirm immediately and send reminders to reduce no-shows.
Why this works: Simple, direct messages that guys will actually read. The 2-hour reminder is close enough to the appointment that they won't forget but far enough to reschedule if needed.
Remind customers when it's time for their next cut. Most guys need a trim every 3-4 weeks but forget.
Why this works: Regular reminders turn irregular customers into monthly regulars. The casual tone matches barbershop vibes. Offering specific times removes friction from booking.
Track visits and reward regulars. Simple "every 5th haircut free" programs build loyalty and stop price shopping.
Why this works: Loyalty programs stop price shopping - why go elsewhere when you're close to a free cut? The "almost there" message at visit 4 creates anticipation and ensures they come back.
After someone's first visit, follow up to turn them into a regular. Ask about their experience and invite them back.
Why this works: First-timers need a reason to come back specifically to YOU instead of trying another shop. The welcome discount creates that reason. Asking for feedback shows you care.
After a good experience, ask happy customers to leave a review. Build your online reputation one review at a time.
Why this works: Casual, direct request that guys actually respond to. Day 2 is perfect - they've seen the haircut in the mirror a few times and know if they like it. Direct link makes reviewing easy.
Turn regulars into recruiters. Simple referral rewards that actually get used.
Why this works: Guys recommend barbers to friends all the time - this just adds an incentive. Both parties benefit, so there's no awkwardness. Simple "mention my name" mechanism is easy to remember.
Fill empty chairs on slow days with flash offers. Better to earn something than have barbers sitting idle.
Why this works: Tuesday-Thursday afternoons are typically slow. Flash deals fill those slots. ₹175 is better than ₹0. Regulars who save money become even more loyal.
Share grooming tips and promote new services. Position yourself as the grooming experts, not just haircut guys.
Why this works: Value-first content (grooming tips) builds relationship beyond transactions. Casual product mention doesn't feel salesy. The "need a trim?" at the end drives bookings naturally.
Track customers from walk-in to loyal regular with automatic WhatsApp touchpoints
Customer messages about prices/wait
Appointment or walk-in registered
Getting their cut
Service completed
Time for next haircut
Tag customers with "haircut-done" to trigger automatic reminders in 3 weeks. Track visit count for loyalty rewards. First-timers get welcome journey.
Every plan gives you powerful automation. Higher plans unlock more scale.
| Capability | Starter | Pro | Business | Business |
|---|---|---|---|---|
| Instant prices/info auto-reply | ✅ | ✅ | ✅ | ✅ |
| Wait time check auto-reply | ✅ | ✅ | ✅ | ✅ |
| Appointment reminders | 2 sequences | 10 sequences | 25 sequences | Unlimited |
| Haircut due reminders (3-4 weeks) | ✅ | ✅ | ✅ | ✅ |
| Loyalty program tracking | ✅ | ✅ | ✅ | ✅ |
| First-timer conversion Journey | 1 journey | 5 journeys | 15 journeys | Unlimited |
| Flash deals & promo campaigns | 2/month | 8/month | 20/month | Unlimited |
| Customer contacts | 500 | 2,500 | 10,000 | Unlimited |
| Team members (barbers) | 2 | 5 | 15 | Unlimited |
$29/month
Prices in USD. View pricing in your local currency →
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Join barbershops that are turning walk-ins into loyal regulars with WhatsApp automation