Sell More Parts, Build Mechanic Loyalty & Automate Orders—All on WhatsApp

Handle 50+ "do you have this part?" inquiries daily without drowning. Instant availability checks, automated restock alerts, and mechanic loyalty programs.

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The Problem

Challenges Auto Parts Stores Face

"Do You Have This Part?" All Day — 50+ calls daily asking about specific parts. Counter staff spend more time answering availability questions than actually selling.

Parts Out of Stock, Customer Gone — when you don't have a part, the customer goes to competitors. You eventually get it in stock, but they never know because you can't track them.

Mechanics Don't Stay Loyal — local mechanics are your biggest customers, but they buy from whoever is closest or cheapest. No systematic relationship building.

Order Updates Are Manual — when special orders arrive, you call customers one by one. Half don't answer, and you end up storing parts for weeks before pickup.

Same Questions Repeated — "What's your timing?" "Do you deliver?" "What's the warranty?" Staff answer these basic questions 20+ times daily.

Credit Customers Delay Payments — mechanics on credit often delay payments. You don't have time to chase each one, and outstanding amounts keep growing.

Solutions

10 Ways WhatsApp Automation Grows Your Parts Business

Handle more inquiries, build mechanic loyalty, and automate orders

1

Instant Store Info Response

Rule Starter+ $29

When someone messages, instantly send store timing, location, delivery info, and how to check part availability.

TRIGGER: Any new message ACTION: Send store info with availability check instructions THEN: Tag contact as "New Inquiry" THEN: Notify counter staff for quick response
How it works: Sets expectations immediately - customer knows how to ask for parts, what info you need, and that you deliver. Reduces back-and-forth clarification messages. Counter staff can focus on checking stock rather than explaining basics.

Workflow tip: Include your UPI ID or payment options in the welcome message for faster transactions.
2

FAQ Auto-Replies

Rule Starter+ $29

Automatically answer frequently asked questions about delivery, warranty, returns, and payment options.

TRIGGER: Message contains "delivery" or "shipping" or "courier" ACTION: Send delivery options message --- TRIGGER: Message contains "warranty" or "guarantee" ACTION: Send warranty policy message --- TRIGGER: Message contains "return" or "exchange" ACTION: Send return policy message
How it works: Create separate rules for common keywords: "delivery", "warranty", "return", "payment", "COD", "timing". Staff never has to type the same info repeatedly. Customers get instant answers even when you're busy.

Workflow tip: Track which FAQs trigger most often - those are opportunities to improve your main welcome message.
3

Out-of-Stock Request Capture

Journey Starter+ $29

When a part isn't in stock, capture customer details and vehicle info so you can notify them when it arrives.

JOURNEY: Out-of-Stock Capture TRIGGER: Staff tags contact "out-of-stock" STEP 1: Ask for name, vehicle, part details STEP 2: Confirm details received STEP 3: Add to "Waiting for Part" list STEP 4: Set reminder for 5-day follow-up
How it works: Instead of losing the customer forever, you capture their need. When the part arrives, you have a ready buyer. This turns lost sales into deferred sales. Staff just needs to add one tag, and the Journey handles everything else.

Workflow tip: Review your "Waiting for Part" list weekly to prioritize which parts to restock.
4

Part Arrived Notification

Rule Starter+ $29

When a requested part arrives, instantly notify the waiting customer with price and pickup/delivery options.

TRIGGER: Staff tags contact "part-arrived" ACTION: Send arrival notification with price THEN: Listen for "PICKUP" or "DELIVERY" reply THEN: Process order accordingly THEN: Set 5-day reminder if no response
How it works: Immediate notification means faster sales. The 5-day hold creates urgency. Clear next steps (PICKUP/DELIVERY keywords) make ordering frictionless. Customers appreciate the proactive communication.

Workflow tip: If no response in 5 days, send a reminder. If still no response, you can sell to someone else.
5

Order Confirmation & Tracking

Sequence Starter+ $29

When an order is placed, send immediate confirmation followed by dispatch notification with tracking details.

SEQUENCE: Order Updates DAY 0: Send order confirmation (when "order-confirmed" tag added) DISPATCH: Send tracking details (when "dispatched" tag added) DELIVERY: Send delivery confirmation (when "delivered" tag added) DAY +2: Request review/feedback
How it works: Professional order flow builds trust. Customers know their order status without calling, reducing "where is my order?" calls by 80%. Moving contacts through stages triggers the right message at the right time.

Workflow tip: Include your Google review link in the post-delivery message to collect reviews automatically.
6

Mechanic Loyalty Program

Journey Starter+ $29

Track mechanic purchases and reward loyalty. Monthly summaries, bonus points, and exclusive offers for your best buyers.

JOURNEY: Mechanic Loyalty TRIGGER: Contact tagged "mechanic" MONTHLY: Send purchase summary + points QUARTERLY: Send tier upgrade/status ON PURCHASE: Update points balance REDEMPTION: Apply points discount on request
How it works: Mechanics choose suppliers based on relationship and value. Regular communication + loyalty rewards make switching harder. Points can be redeemed for discounts or free items. Tiered rewards (Silver/Gold/Platinum) encourage higher spending.

Workflow tip: Create special "mechanic-only" prices visible after login or verification to make them feel valued.
7

Credit Payment Reminders

Sequence Starter+ $29

Automatically remind credit customers about outstanding balances at week-end, fortnight, and month-end.

SEQUENCE: Credit Reminders WEEKLY: Gentle reminder with balance DAY 15: If overdue, send firm reminder DAY 30: Urgent notice - credit limit affected DAY 45: Final notice - credit suspended EXIT: When payment received (tag "paid")
How it works: Automated reminders are consistent and non-confrontational. Escalation sequence (friendly → firm → urgent) handles most cases without awkward personal conversations. You maintain good relationships while ensuring payments.

Workflow tip: Include UPI ID in every reminder for one-click payment. Make paying easier than ignoring.
8

New Stock Alerts

Campaign Starter+ $29

When you stock new brands or popular parts, notify relevant customers. Segment by vehicle type they usually buy for.

CAMPAIGN: New Stock Alert TARGET: Contacts tagged "maruti" OR "hyundai" OR "honda" MESSAGE: New Bosch filters + 10% intro offer TIMING: Send at 10 AM on Monday FOLLOW-UP: 3 days later to non-responders
How it works: Segment contacts by vehicle brand they usually buy parts for. A mechanic who services Maruti cars cares about Maruti parts arriving, not bike parts. Targeted campaigns get 3-5x higher response than blast-to-all messages.

Workflow tip: Tag contacts by vehicle brand at first purchase. This builds your segmentation automatically.
9

Seasonal Parts Campaigns

Campaign Starter+ $29

Push seasonal parts before the season starts - wiper blades before monsoon, batteries before winter, AC parts before summer.

CAMPAIGN CALENDAR: FEBRUARY: Summer AC parts (compressors, coolant, gas) MAY: Monsoon prep (wipers, lights, brakes, batteries) OCTOBER: Winter prep (batteries, heaters, defoggers) MARCH: Service season (filters, oils, belts)
How it works: Seasonal campaigns align with actual demand. Mechanics stock up before busy season, and you capture orders before competitors. Run these 2-3 weeks before season starts for maximum impact.

Workflow tip: Offer bulk discounts to mechanics in seasonal campaigns - they're stocking for multiple vehicles.
10

Review Collection Automation

Sequence Starter+ $29

After a smooth order delivery, ask for a Google review. One click makes it easy for satisfied customers to boost your online presence.

SEQUENCE: Review Collection TRIGGER: Tag "delivered" added DAY +2: Send review request with Google link DAY +5: If no review, send gentle reminder THEN: Tag "review-requested" to avoid repeats
How it works: Timing is everything - ask when the customer just received working parts and is happy. Direct link to Google review page removes friction. Even 2-3 reviews per week compound over time. More reviews = more trust = more customers.

Workflow tip: Only request reviews after confirmed successful deliveries. Don't ask unhappy customers for reviews.
Results

What Auto Parts Stores Achieve

Real results from stores using WhatsApp automation

70%
Fewer Phone Calls
Instant WhatsApp responses replace constant phone inquiries
40%
More Repeat Orders
Mechanic loyalty programs drive consistent business
3x
Faster Payments
Automated reminders collect credit payments on time
25%
Recovered Lost Sales
Out-of-stock tracking converts missed opportunities
CRM

Track Every Order Journey

From inquiry to delivery to repeat customer

Inquiry
Part availability check
Quoted
Price shared
Ordered
Payment confirmed
Dispatched
Out for delivery
Delivered
Part received
Repeat
Loyal mechanic
Capabilities

What You Can Achieve

Goal How Plan Required
✓ Instant store info response Rule (tag trigger) Starter, Pro, Business
✓ FAQ auto-replies Rule (keyword trigger) Starter, Pro, Business
✓ Out-of-stock capture Journey Starter, Pro, Business
✓ Part arrival notifications Rule (tag trigger) Starter, Pro, Business
✓ Order confirmation & tracking Sequence Starter, Pro, Business
✓ Mechanic loyalty program Journey (recurring) Pro, Business
✓ Credit payment reminders Sequence (escalation) Pro, Business
✓ New stock & seasonal campaigns Campaign (broadcast) Pro, Business
✓ Review collection automation Sequence Starter, Pro, Business
RECOMMENDED FOR AUTO PARTS STORES

Pro Plan - $99/month

Prices in USD. View pricing in your local currency →

Ideal for parts stores with mechanic networks and credit customers. Includes loyalty programs, credit reminders, and promotional campaigns.

Up to 5,000 contacts
5 team members
Mechanic loyalty
Credit management
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Small retail counter? Starter Plan ($29/mo) covers inquiries, order updates, and basic automation.

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