Homestay & Vacation Rental

WhatsApp Automation for Homestays & B&Bs

Deliver personalized guest experiences with instant booking responses, self-check-in instructions, local recommendations, and seamless communication - all through WhatsApp.

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50%
Higher booking rate
Instant property info converts browsers to bookers
85%
Fewer check-in calls
Pre-arrival instructions handle everything
6+ hrs
Saved per week
Automate guest queries and house rules
4.5+
Average star rating
Automated post-stay requests boost reviews
The Problem

Challenges Homestay Owners Face

Managing multiple properties and guests without a front desk team

Inquiry Response Time

Guests compare multiple properties. If you don't respond within an hour, they book elsewhere - even if your property is better.

Check-In Chaos

Explaining WiFi password, lock code, parking spot, and house rules over calls - repeatedly for each guest - is exhausting.

Guest Questions During Stay

"How do I use the geyser?" "Where's the nearest ATM?" Questions at all hours disturb your personal time.

House Rules Violations

Guests bring extra people, smoke indoors, or make noise because rules weren't communicated clearly upfront.

Review Management

Great guests leave without reviewing. One bad review from a difficult guest tanks your rating for months.

Direct Booking Struggles

Paying 15-20% to Airbnb/Booking.com hurts margins. But getting guests to book directly is difficult.

Solutions

WhatsApp Solutions for Homestays

Automate guest communication while maintaining personal touch

1
Rule Starter+ $29

Instant Property Info

When prospects inquire, instantly share property photos, amenities, rates, and availability - responding within seconds even when you're busy.

When message contains property inquiry keywords
→ Send property overview with photos
→ Include amenities list
→ Share current rates
→ Ask for dates to check availability
Why this matters: Guests compare multiple properties simultaneously. Instant, comprehensive responses convert inquiries before they move on.

Workflow tip: Include both weekday and weekend rates upfront to avoid back-and-forth pricing questions.
2
Journey Starter+ $29

Booking & Payment Flow

Guide interested guests through date confirmation, payment collection, and booking confirmation with automated flow.

Step 1: Confirm dates and guest count
Step 2: Calculate total with extras
Step 3: Send payment link/details
Step 4: Confirm payment received
Step 5: Send booking confirmation
Step 6: Schedule pre-arrival messages
Why this matters: Seamless booking flow converts interest into confirmed reservations. Manual booking processes often lose guests.

Workflow tip: Include payment link in the flow so guests can pay immediately while excited.
3
Sequence Starter+ $29

Pre-Arrival Instructions

1 day before check-in, send detailed directions, check-in process, lock code, WiFi password, and house rules automatically.

Day -3: Booking reminder + weather update
Day -1: Detailed check-in instructions
Day -1: House rules acknowledgment request
Check-in day: Welcome message + any last updates
Day 1 evening: Quick check - everything okay?
Why this matters: Self-check-in requires clear instructions. Guests arriving without problems = happy guests = good reviews.

Workflow tip: Include last-mile directions since GPS often fails in remote areas. Save yourself from "I'm lost" calls.
4
Rule Starter+ $29

House Rules Acknowledgment

Share house rules clearly before arrival and get guest acknowledgment to prevent violations and protect your property.

When pre-arrival sequence sends rules
→ Wait for "AGREE" response
→ If agreed, mark confirmation in CRM
→ If no response in 4h, send reminder
→ Save acknowledgment for records
Why this matters: Written acknowledgment prevents disputes. "But I didn't know" isn't valid when you have their confirmation.

Workflow tip: Keep rules reasonable but clear. Too many rules feel unwelcoming; too few cause problems.
5
Rule Starter+ $29

Instant FAQ Responses

Answer common questions about appliances, nearby places, and facilities instantly without personal intervention.

When message contains FAQ keywords (NEARBY, WIFI, GEYSER, etc.)
→ Send relevant FAQ response
→ Common FAQs: WiFi, Geyser, Nearby, ATM, Restaurant
→ Include caretaker contact for complex issues
→ Log question for future FAQ updates
Why this matters: Guests ask the same questions repeatedly. Auto-responses mean you're not disturbed during dinner or sleep.

Workflow tip: Create FAQs based on actual questions you receive. Track what guests ask most often.
6
Rule Starter+ $29

Issue Reporting & Resolution

When guests report problems (WiFi, water, appliances), acknowledge instantly and coordinate with caretaker automatically.

When message indicates issue (geyser, water, WiFi, etc.)
→ Send immediate acknowledgment
→ Provide troubleshooting steps
→ Auto-notify caretaker via WhatsApp
→ Log issue for tracking
→ Follow up after 1 hour if not resolved
Why this matters: Quick issue acknowledgment prevents frustration. Even if you can't fix it immediately, guests feel heard.

Workflow tip: Auto-forward issues to caretaker's WhatsApp so they're notified without you having to relay.
7
Sequence Starter+ $29

Checkout Reminder & Instructions

Morning of checkout, send reminder with checkout process, return instructions, and express checkout option.

Checkout morning: Send checkout checklist
If "LATE" received: Process late checkout
Post-checkout: Notify caretaker to inspect
+1 hour: Confirm checkout complete
Evening: Send review request
Why this matters: Clear checkout instructions ensure guests leave the property properly. Reduces issues discovered during turnover.

Workflow tip: Offer late checkout - it's a nice gesture that often leads to better reviews, and earns extra revenue.
8
Sequence Starter+ $29

Post-Stay Review Request

After checkout, thank guests and request reviews on Airbnb/Google with personalized message based on their stay experience.

Checkout day evening: Thank you + review request
Day +2: Reminder if no review (gentle)
Day +3: Share direct booking code
Day +30: Re-engagement offer for return visit
Day +90: Seasonal offer for past guests
Why this matters: Reviews are everything in the homestay business. Automated requests dramatically increase review submission rates.

Workflow tip: Include personalized direct booking code to encourage repeat visits without OTA commission.
9
Campaign Starter+

Off-Season & Last-Minute Deals

Send targeted offers during low-occupancy periods to past guests with special rates and personalized packages.

Target: Past guests from last 12 months
Segment: By season preference (monsoon lovers, summer guests)
Timing: 3-4 weeks before season
Content: Seasonal package with loyalty discount
CTA: Simple keyword reply to book
Why this matters: Off-season vacancy hurts revenue. Past guests who loved your property are most likely to return for special deals.

Workflow tip: Create packages (not just discounts) - "Monsoon Package" feels more valuable than "30% off."
10
Journey Starter+ $29

Experience & Activity Booking

Offer add-on experiences like plantation tours, cooking classes, or local guides that guests can book during their stay.

Step 1: Guest requests experiences menu
Step 2: Show available activities with pricing
Step 3: Guest selects → Confirm availability
Step 4: Collect payment (add to stay or separate)
Step 5: Coordinate with activity provider
Step 6: Send activity details/pickup time
Why this matters: Experiences add revenue and make stays memorable. Guests appreciate curated local recommendations.

Workflow tip: Partner with local guides and share commission - they bring authentic experiences, you bring guests.
CRM

Homestay Guest Pipeline

Track every guest from inquiry to repeat booking

Inquiry
Property interest
Booked
Payment received
Pre-Arrival
Instructions sent
Staying
At property
Checked Out
Stay completed
Reviewed
Feedback received

CRM Lite add-on: +$10/mo on Pro plan, included in Business

Capabilities

What You Can Achieve

Homestay automation capabilities by plan

Capability Starter Pro Business
Instant Property Info ✓ ✓ ✓
Booking & Payment Flow - ✓ ✓
Pre-Arrival Sequences - ✓ ✓
House Rules Acknowledgment ✓ ✓ ✓
FAQ Auto-Responses ✓ ✓ ✓
Issue Escalation ✓ ✓ ✓
Checkout Reminders - ✓ ✓
Review Collection - ✓ ✓
Seasonal Campaigns ✓ ✓ ✓
Experience Bookings - ✓ ✓
Recommended for Homestays

Starter Plan

$29/month

Prices in USD. View pricing in your local currency →

Single-property homestay owners get excellent value with the Starter plan. Instant property info, house rules acknowledgment, FAQ responses, and seasonal campaigns cover essential guest communication needs.

  • Instant property information responses
  • House rules acknowledgment tracking
  • 5 FAQ auto-responses (WiFi, nearby, etc.)
  • Issue reporting with caretaker notification
  • Seasonal campaign broadcasts
  • 2 team members (you + caretaker)
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Automate Your Homestay Communication

Join homestay owners across India delivering hotel-level service through WhatsApp automation

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