WhatsApp Flows
Create interactive WhatsApp Flows for surveys, feedback, lead capture, and appointment booking. Native in-chat forms with real-time analytics.
Get StartedCreate interactive WhatsApp Flows for surveys, feedback, lead capture, and appointment booking. Native in-chat forms with real-time analytics.
Get StartedDesign interactive forms and multi-step flows that run natively inside WhatsApp.
Collect structured data with text inputs, dropdowns, date pickers, and radio buttons.
Responses are saved directly to contact custom fields for segmentation and automation.
Show different questions based on previous answers for dynamic, personalised experiences.
Track completion rates, drop-off points, and average completion time per flow.
Send flows as part of message templates for proactive data collection.
Use the visual flow builder to create multi-step forms with text inputs, dropdowns, date pickers, and more.
Attach your flow to a template message. Customers tap a button and the form opens natively inside WhatsApp.
Submissions appear in your dashboard instantly. Trigger automations, update CRM records, or push data to external systems.
Set up WhatsApp Flows in your App-ening dashboard. Customise settings to match your workflow.
Turn on the feature and connect it with your existing tools and India business processes.
See results from day one with automated WhatsApp workflows that save time and grow revenue.
Build multi-step qualification forms that collect budget range, project timeline, specific requirements, and contact preferences before routing the lead to the right salesperson. Instead of a generic "Hi, how can I help?" followed by 10 back-and-forth messages, a WhatsApp Flow walks the prospect through structured screens: "What is your budget range?" (dropdown), "When do you need this completed?" (date picker), "Which services are you interested in?" (multi-select). A marketing agency can qualify inbound leads in 90 seconds instead of a 15-minute phone call. The completed form data goes straight into the CRM with tags, so leads above a certain budget get routed to senior sales while smaller projects go to junior reps.
Collect post-service feedback with rating scales, multiple-choice questions, and free-text responses -- all inside WhatsApp, without sending the customer to an external survey link they will probably ignore. A dental clinic can trigger a feedback flow 2 hours after an appointment: "How would you rate your experience?" (1-5 stars), "What went well?" (multi-select: cleanliness, staff friendliness, wait time, treatment quality), "Anything we can improve?" (free text). Completion rates for in-WhatsApp surveys run 40-60%, compared to 5-15% for emailed survey links. Responses feed directly into your analytics dashboard so you can track satisfaction trends over time and identify specific areas that need attention.
Let customers browse available time slots, select a date and time, and confirm their booking without leaving WhatsApp. The flow pulls real-time availability from your calendar, presents it as selectable options, and creates the appointment when the customer confirms. A physiotherapy clinic can send a "Book your next session" flow after treatment -- the patient picks a date, selects morning or afternoon, chooses their preferred therapist, and the booking is confirmed with a calendar reminder. No phone tag, no "check our website" redirects, no app downloads. The entire booking happens in under 60 seconds inside a conversation the customer is already in.
Pro: 5 active flows. Business: Unlimited flows + flow analytics.
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