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Shipping & Delivery Policy

Last Updated: December 3, 2025

Important: App-ening is a Software as a Service (SaaS) platform that provides digital services only. We do not sell or ship physical products. This policy explains how our digital services are delivered.

1. Nature of Our Service

App-ening provides a cloud-based WhatsApp Business Platform that is accessed entirely online. Our services include:

  • WhatsApp Business API integration
  • Team inbox for conversation management
  • Automated messaging journeys and workflows
  • Analytics and reporting dashboards
  • Contact management tools
  • API access for custom integrations

2. Digital Delivery

2.1 Instant Access

Upon successful registration and payment (for paid plans), you will receive immediate access to our platform. There is no physical shipping involved.

2.2 Account Activation

After signing up:

  1. You will receive a confirmation email with login credentials
  2. Access to the platform is available immediately
  3. All features included in your plan are instantly activated

2.3 WhatsApp Business API Setup

Connecting your WhatsApp Business account may take additional time depending on:

  • Meta's verification process for your business
  • WhatsApp phone number verification
  • Template message approval (typically 24-48 hours)

These timelines are controlled by Meta/WhatsApp and are outside our direct control.

3. Service Availability

3.1 Global Access

Our platform is accessible from anywhere in the world with an internet connection. We do not have geographical restrictions on service delivery.

3.2 Uptime

We strive for 99.9% uptime. Our service is hosted on reliable cloud infrastructure (AWS) with redundancy measures in place.

3.3 Maintenance Windows

Scheduled maintenance, when necessary, is typically performed during off-peak hours and communicated in advance via email.

4. No Physical Shipping

As a purely digital service:

  • We do not ship any physical goods
  • No shipping charges apply
  • No delivery address is required
  • There are no customs or import duties

5. Digital Receipts and Invoices

All billing documentation is delivered digitally:

  • Payment Confirmations: Sent via email immediately after successful payment
  • Invoices: Available for download in your account dashboard
  • Receipts: Emailed automatically for each transaction

6. Service Activation Timeline

Service Component Delivery Time
Account Creation Instant
Platform Access Instant
Plan Features Activation Instant (upon payment)
WhatsApp Number Verification 5-10 minutes
Business Verification (by Meta) 1-5 business days
Template Message Approval 24-48 hours

7. Technical Requirements

To access our service, you need:

  • A modern web browser (Chrome, Firefox, Safari, Edge)
  • Stable internet connection
  • Valid email address
  • WhatsApp Business account (for API features)

8. Support During Onboarding

We provide assistance to help you get started:

  • Email support for setup questions
  • Documentation and tutorials
  • WhatsApp Business API setup guides
  • Video walkthroughs (Growth and Enterprise plans)
  • Dedicated onboarding support (Enterprise plan)

9. Contact Us

For questions about service delivery or access issues:

10. Related Policies

For more information about our services, please also review: